If I could give zero or negative stars, I absolutely would. We wasted over $7,000 at this shop for…read morea motor that sat untouched for months. Every time we checked in, we got nothing but excuses, delays, and zero accountability. When we finally got the motor back, a professional tuner immediately pointed out that it still had serious issues, issues this shop clearly missed or ignored. We gave them another chance to make it right, but unsurprisingly, they failed again. Within a day of use, the motor completely failed. And then they had the nerve to admit they didn't know what went wrong and couldn't fix it. This place is a joke. They had our money, our time, and our trust and gave us nothing but a broken product and a pile of excuses. Do yourself a favor and stay far away. Go somewhere that actually knows what they're doing.

Very poor ran business after having an engine assembled by the company. it was ran under normal…read moreoperating tempertare for a few hrs. The bottom of the engine fell apart. i call them & literally had to take it back they had kept the engine for 4 months after making several attempts to check on it finally went to pick it you & was going to be charged for the damages they had done to begin with.

Very bad experience id give them 0 stars if i could . I bought my car from them and have always had…read moreit serviced there , they left oil filter loose n I had to go get my fiance and MY 7 MONTH OLD 4 hrs away from home bc the car poured the oil out and they wouldn't honor the tow bill or anything . There management bucked up on us when they was asked how they'd feel if it was there baby sitting on the side of the road trapped , very rude n disrespectful will never recommend them to another soul after this experience . Will be going to talk to lawyer over my 1457 dollar tow bill and it's a 2021 trailblazer less them with 40,000 miles , I got it for her so I wouldn't have to worry about stuff like this. STEPHENS AUTO is a joke and I hope they go out of business for how they treat there loyal customers

Terrible Service - Overcharging - and Unprofessional Behavior…read moreWe were overcharged $9,000 for towing a truck, trailer, and three cars, even though the cars were not towed separately! The staff was rude, unprofessional, and incompetent--they were swearing and speaking disrespectfully to customers, treating them as if they were garbage. Additionally, when our driver arrived to pick up the vehicles, they could not locate the person holding the car keys, causing unnecessary delays. To make matters worse, they charged excessive storage fees without justification. We will be filing a formal complaint with the Department of Justice and other relevant authorities to address this overpricing and misconduct. This kind of scam-like behavior should not be allowed to continue!

Called multiple times. Had multiple appointments over two weeks to have my truck towed to their…read moreshop.. never came. I eventually had to call him to just cancel altogether..

Charles Cuthbertson was excellent to work with. The entire process was a breeze. I will…read moredefinitely recommend Stephens Auto and Charles to friends.

Don't give any of the place your business…read more I just had my oil changed there, &' they didn't put my oil filter back in correctly. oil went everywhere!!! remind you I was Elkins at the time with my baby broke down on the side of the road. When I went to take the tow bill up to Stephan's, these two men were n a s t y to me. Called me dumb for towing my car back to my house instead of to them. &' told me and my fiancé to "get out" his office. nasty nasty nasty. I will be going to court. Do not take your car to here. Just bad all around.

Left oil filter loose , very unprofessional n they question how we knew it was loose . The service…read moremanager was very rude

I waited for over 2 hrs for an oil change an tire rotation. I waited in a outdated lounge with no…read morecoffee an drink machine was not working. A lot of the employees there were talking an playing with there phones instead of working an trying to help all of us in the service department there was 4-5 other people that waited with me we ask for help but were treated rudely by a young female. That was supposed to be a professional. Far from it. I would not visit that dealership again I gave them 3 shots 2 to buy a truck an 1 service chance. I will take my buisness back to Crossroads Chevrolet where I purchased all my trucks from. A lot cheaper without all of the fees king Coal charges. Buyers beware of King Coal Chevrolet