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    Advance Auto Parts

    1.0 (1 review)
    Open 7:30 am - 9:00 pm

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    3 years ago

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (32 reviews)

    My first clue this was bad, they were wide open for appointments even on the weekend…read more This location used to be my go to for my husband an my cars until they neglected one thing on his truck. I don't remember what it was exactly but the result, a dead engine. He went in, they told him they couldn't do the inspection because of a broken tail light. It was a small piece, red over red and barely noticeable. they didn't tell him it was the whole light assembly, $645.19 + labor. They never told him any prices. They never asked if they should replace two other bulbs, $3.49 & $3.99, ++ 2 - $52 labor charges. I tried calling them, the phone rings but they don't pick up. Next, I went to the main Firestone site and through a chat rep I explained the issue. The full charge was showing as pending on my account. I wanted them to reduce it and only charge what was done. The chat rep said a management person would call me back, it's over a week later and nothing. Now the full charge is showing on the account $909!! I tried the store again and finally got someone on the phone. He was not able to do the refund himself but agreed, since not everything was installed we shouldn't have to pay it. I am supposed to get a call back from the manager when he gets back in a couple days. We will see what happens. Update: Never got the call back. I called Corporate again and they said I had to go to the store to get the refund. I went and the manager didn't want to give me the refund for the light assembly because it was a special order from a dealer and they couldn't return it. He offered to give it to me but what am I going to do with it. I told him I spoke to corportate and they said to go to the store to get the refund. He argued that there were no notes on my account, not my problem, I want my money back. He finally did it. I am done with them.

    Never an issue with this place. I have a company car and they always try to accommodate me. This is…read morewhat this type of business is based upon. I cannot speak for people who have to pay. You may have to pay a lot more for services. I usually schedule my appointments 5-7 days in advance. Doesn't happen every time. Wonder around the area and visit some of the spots

    Advance Auto Parts - autopartssupplies - Updated July 2026

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