This is always a great experience. Ive been here about 4-5 times in two weeks; the store is always…read moreImmaculate, brightly lit, and well-stocked. The best part? Employees who are friendly, efficient and knowledgeable. They have everything from car parts to accessories such as license plate frames that you can personalize yourself two floor mats and air fresheners. Can't find what you're looking for in stock? The employees are more than happy to help you find something online. Prices are comprable if not slightly better than other competitors, and they also offer a military discount to veterans and active military.

Wonderful!! I stopped in to get an estimate on wiper blades and was able to get what I needed and…read moreinstalled by very pleasant workers. I will definitely return to this location when I need something. No problems.

Amazing people, they really treat you like family. I'd highly recommend them for any vehicle…read moreservice.

We took our vehicle to them last year and paid them almost $900 to do the brakes and rotors for the…read morefront and back tires. We recently had issues and took to another shop to find out that Auto Illusions never did the back brakes or rotors. They refused to credit back the money to my husband for the work they DIDN'T do

They usually do appointments but when we explained to them that our engine was knocking and we…read moreweren't from here they took us in and let us know what the car needed and shuttled us so we could go buy food. They were super nice and helpful and did as much as they could.

In the past, I've gotten work done on my cars at Kenny Ross. EVERY single time I went in to Kenny…read moreRoss for whatever repair that needed done, they ALWAYS came back and said, "you NEED this and this and this and it's gonna cost you $1,000+++++ dollars"..... EVERY time! Being an intelligent person, it did not take me long to see what was going on there.....so I stopped servicing my car at KR and started taking my car to a mom and pop shop ever since. I'm not going to waste money on parts that I really DON'T need just because a mechanic has to hit his revenue number at the dealership.....AND also have them throw away perfectly good parts that are now forever polluting our environment, just for a quick buck. With that said, I needed new brakes and my mom and pop shop couldn't put them on because they are electronic, and need to be installed by a dealership...So I was concerned with going to another dealership like KR with the never ending reco's of parts that I don't need. Well, I called SMAIL Kia. They were able to get me in the next day, which was excellent. The mechanic had called later and said that I needed new pads and rotors, and it was going to be $825. I thought that was a pretty fair price, but a bit on the high side, but of course agreed to it and they installed the brakes. I came to pick up my SUV and the bill was actually $668 instead of $825....a PLEASANT surprise! AND more in line with what the brake repair should be in my opinion.....The mechanic said he was able to save me some money, and I told him I NOTICED that and APPRECIATE it! Everyone was very kind and professional and they washed my car before leaving. Nice touch! Bottom Line....it does not take long for a person to catch on to what places like KR are doing, and believe me they are losing a great deal of business because of their practices (Including mine). BUT SMAILS does NOT seem to be like that! I have to say that I REALLY appreciate people who try to save me some money, and for that I WILL BE USING SMAIL KIA AGAIN! Thank you!

After several days everything in need of repair was completed Firestone worked with my warranty…read morecompany which paid approximately $3000 leaving me with my deductible and a responsible out of pocket expense for the amount of work done thanks Manager Joe and Wynn for reimbursement of half of my rental charges

Outstanding service and very accommodating . The team evaluated problem with my car quickly and got…read moreme in and out in an about 30 minutes. Exceeded my expectations.

I had a mixed experience at Bastone's, where I went (on an old family friend's recommendation) to…read moreget a wheel arch repaired. The positives were that they were able to get me in very quick and were, overall, friendly and professional. I do think they know what they are doing. The major negative was that the final price came out nearly twice the original quote: close to $600 instead of the original $320. This was, I was told, because an additional part had to be sourced and installed. While I was already disappointed in this unexpected cost doubling, the icing on the cake was that I wasn't asked if I wanted to proceed with the repair. I was just informed that the cost had jumped, that the repair was complete, and that I now needed to pay up. This suggested to me that the original assessment of the damage had not been as thorough as it could have been. While a quote is an estimate, not a certainty, it's not good practice for businesses that run on quotes to let customers pay twice what they were originally expecting. In this situation, for instance, I would have appreciated a discount on the unexpected new part. That might have eaten into their profit margin, but it would have guaranteed that I would become a return customer, whereas now, I am not so sure.

I was in town from NYC to visit my daughter in CMU grad school. Dropped by because I thought I…read moreheard some weird noise on my Honda minivan so wanted to check out before my 6 hour drive back to NY. Bob was extremely nice and professional. Without appointment, he asked one of his guys to drive my minivan with me sitting next to him. He didn't hear much noise after driving for 5-10 minutes. So I felt much better heading back on the road. They didn't charge me anything for the check/ drive. Greatly appreciate it. Seems like a honest business that have been around for years. I will recommend this place to my daughter if she ever has any car issue while in school. 5 out of 5 stars in my brief experience.

Inspection, oil change, and replace leaking caliper were performed with quality parts and labor…read more The value was as expected and reasonable.

I have taken many cars to this place. Every time I get a fair and honest price/service. I wish they…read morewere open on Saturday for oil changes and tire rotations. Maybe for appointments only . I know good help is hard to come by these days.

The person that I dealt with was rude (older white male). I do not feel like I got a deal at all…read more $250 for a muffler that never got changed. I will not be returning to this establishment. It is 45 minutes from my house. So, I'll be going to a shop near my house that I trust. I should have done that to begin with, but was trying to give them a chance since there are so many positive reviews. I do not recommend this shop. The area was incredibly unsafe even though I was there during the daytime.

Owner is asshole. No people skills whatsoever. I walk in and ask is he still taking cars, (11AM) he…read moresays depends on the problem. Fair, I explain and tell him I may have the part because the part fell off (exhaust) but it may not still be good. He says oh you have your own parts I'm not taking it today.... I explain again if it's bad I'll just get your new parts, no come back tomorrow. Ok, what time do you open 7 but I maybe closed tomorrow.... WTF SO YEAH

Leased a 2020 VW Tiguan during the Sign and Drive event and couldn't have been happier with the…read morecustomer service! We worked with Mike H. (sales) and Dave (sales manager) over two days and were able to get the monthly lease $$$ we needed, no money down and a discount on the resist-all treatment. Mike and Dave were the nicest guys ever and made the experience transparent and even fun. They found the model we wanted and had it driven up from South Hills and there was no pressure to take on a more expensive model. I would definitely suggest working with them as once we had the paperwork straight, we had our car within a day and its everything we wanted. Thanks to the guys at North Hills and we will see you again!

I would not recommend Cochran Volkswagen North Hills to any female seeking warranty service…read more The windshield wipers on my 2024 Taos were malfunctioning and would activate while the switch was OFF, even when there was no rain. At my initial visit, I was told they were "working as designed". At another visit, I was told the problem was caused by my EZPass. It ultimately took six visits, extensive documentation, and considerable persistence before the issue was properly addressed when VW issued Service Bulletin 94-26-01, documenting a "ghost operation," which was my exact problem. What was particularly troubling was how I was treated while trying to have a legitimate warranty concern addressed. During one visit, the technician asked if I was a "girly girl" who applied makeup, brushed her hair, and sprayed products in the car. He stated that "girls do what girls do" and that products will "jack up" the steering column and cause issues. These gender based assumptions further delayed the diagnosis of a legitimate warranty claim. Instead of focusing on the mechanical problem I was reporting, the technician shifted the focus to stereotypical assumptions about my behavior as a woman and suggested that I was potentially responsible for the malfunction. This experience was further compounded when, after the fix was finally applied, I discovered a dent and scratch on the driver's side that had not been present when I dropped off the vehicle. I notified the service director, who stated they would "air" on the side of taking responsibility and did arrange repairs. I am sharing this experience because I believe customers, particularly women bringing legitimate warranty concerns to this dealership, deserve to be taken seriously, treated professionally, and have their concerns evaluated without gender-based assumptions. The problem with my car was real. Volkswagen ultimately documented the exact defect. The way I was treated while trying to get it addressed was the part I should not have had to experience.