Saturday night, 8:30 pm, 10 degrees in Pittsburgh, my husband and I get off a plane to find that…read moreour vehicle wouldn't start at the Charlie Brown Airport parking. Jumping it didn't work. We were frantic and desperate. JOHN HIDEY at O'Reilly Auto, store # 6640, was an absolute angel sent from God, in our time of need. No exaggeration. He patiently walked me through purchasing the vehicle battery online, the tools to do the work, but most of all....he offered to bring it to us after he closed the store at 9 pm. That was above and beyond in every way. I am so thankful for John. Every employer needs a John like him!! I cannot begin to express my gratitude. I wish I could give 1,000 stars, not just 5. Thank you John for being such a great human. God bless you.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Have nothing but great experiences with this dealership. I primarily have used the service center,…read moreand specifically make the drive here even though I have a local dealer who is much closer. I love the drive in service center here, and the staff in general is excellent. The waiting area is really clean and has free snacks and drinks. We recently also took my mother in law to purchase a new vehicle here, because our last experience at the other dealer was less than stellar. She was replacing her existing Kona that she had purchased at that other dealer where everything is always very high pressure. Here they treated her with kid gloves and made sure she found the right vehicle for her. When she wanted to sleep on it, there was no pressure tactics. She came back the next day to take one more test drive and complete the purchase and everyone again was incredibly accommodating. The big surprise was that it wasn't just the sales staff, but Finance was also quick and painless, and someone also sat with her to go over all the features in her new vehicle and set up her phone. They've earned our repeat business.

Unable to contact them for an appointment. Then I got a message that they were booked up for 105…read moredays

I drive my 2004 Touareg until it was falling apart. I Limited into the Volkswagen dealership of…read moreMoon Township. I really wanted a Tiguan but I thought the price was over my head. I was lucky to get the sales person Billy Smith to help me. He made the entire transaction doable, easy and actually pretty fun. I got a fabulous Tiguan that I am absolutely in love with!! If it wasn't for Billy Smith I probably would not have gotten one. He is a absolutely the best!!! Go to VW if Moon Township and ask for Billy Smith!!!

From the owner: Volkswagen of Moon Township's service department is open for repairs. Please schedule service…read moreonline or give us a call today! We have two Master VW Technicians, with over 65 years of VW experience throughout our technicians! Visit our AAA-certified repair shop and relax while our technicians provide professional and transparent service with genuine VW parts and accessories. We're also a Certified VW Hybrid repair shop!

This dealership deserves ZERO stars, yet that is not an option here. I was in talks with a sales…read morerep by the name of "Tracey", who did a great job of getting pictures and a video walk-through of a used Infiniti M37 for me. The vehicle had just come in the day before. I had no problem with the price or the condition of the car. She informed me that the car needed to go through the shop for the 120-point inspection and that she would follow up with me the next day. The next day rolls around, and I don't hear a peep from her all day. I suddenly get a text from her saying the car was sold sight unseen. Here I thought I was first in line, ready to purchase this vehicle. She never mentioned to me that there was a "line" of people out the door, ready to buy this thing. The other buyer managed to skip the line and get ahead of me. This sounds like a totally unethical business that would allow such practices to go on at this dealership. No etiquette whatsoever.......a total waste of time. No wonder they only have a crappy 2.5-star review here on Yelp. Avoid this dealership like the plague, guys. ***Note, Update to Owners' reply" as of 5/18/26: That is absolutely NOT true. Total Lie. Tracey, the sales rep, did not offer me the opportunity to put down a deposit, nor did she say that was the procedure to lock down this car. She made it seem as if, it could not be sold to anyone until it passed the 120-point inspection, regardless!! Check the facts before responding to defend your dealership's image. I'm sure that is a very convenient option by giving false claims to better your review rating.

Had a great experience buying my new 2025 Bronco Sport with Jon. He and the business office made…read morethe process super simple and easy. They had a great selection, I found exactly what I wanted. They also had the best price I could find in the whole region including eastern ohio and WV. Everything was super simple and easy, I highly recommend!

I called with a unique situation, as our car had been backed into by a semi causing body damage to…read morethe front of the vehicle. The bumper was duct taped on to prevent it from falling off, and our inspection was due this month. The trucking company has been ignoring all attempts to reach them. I was told to swing by the day before to talk to Justin, the service foreman, to determine if anything can be done as a stopgap until repairs can be made. Justin came up with a game plan, but he knew he'd be off the when I brought the car in, so he talked to Robert and some other guys who were on that day about the game plan. They agreed that bolting the bumper to the frame would keep it secure and follow inspection requirements. When I showed up to get the work done, Noah was looped into the plan, and the 3 of those guys literally saved my sanity and ability for my daughter and me to get to work while our insurance company now battles with the trucking company. Robert was the guy who made the repair that allowed them to proceed with the inspection. After 11 days of getting ignored and being given the run around by Western Express trucking, I seriously could have hugged all 3 of them and when they lent a hand. My husband and I have always had excellent service from your dealership, but these 3 men went above and beyond yesterday at a time of great need, and I can't thank them enough.

Service Department won't pick up the phone, won't respond to an issue or complaint in followup to…read moreservice. Won't answer calls made by landline, cellphone, their own online chat window or email, all tried on the same weekday during regular open hours. ZERO RESPONSE to a serious safety issue. This is why I left Brewer services years ago, but the new faces and names are using the same policies and toolbox as the old ones. I'm sorry I gave them another chance. If they ever contact me, I'll update with what they were willing to do or make it right. If they can convince me of some integrity I might even delete the review. Edit: they eventually did call back. My wife took the car in to address the safety issues they failed to either own or remedy. Within 1 mile of leaving the service department, my wife driving noticed the hood of the car undulating at 40mph. She pulled over and discovered the hood only secondary latched and not closed all the way. After calling to report this, their rep called u and said "they were never under the hood" so if you you want a picture of what dealing with them will look like, this is it. I'm done with them.