Rear blinker went out. Walked into autozone, super helpful and friendly and got it fixed for me…read morequickly.

I had a run in with O'Reilly not honoring a warranty. These guys went above and beyond, working…read morewith Christian Brothers to make it all right. Not only did they help me out with the old parts, but they made sure I was signed up for a lifetime warranty on the new parts and wouldn't have any trouble in case anything happened. Sippy and Ruben were fantastic. Thanks guys!

I was looking for a specific model and color Jetta but they didn't have one in stock. Samuel and…read moreJacob in the sales department were able to find one and get it in for me in less than a week. Thanks guys! I love my new Jetta !

Service department never honors appointments. Last time I went in on a Friday for a routine check…read moreengine light. They told me they didn't have time so they scheduled an appointment for the following Monday. I took the car in on Monday and at the end of the day, they told me they didn't have time to check it on Monday so I would have to leave it another day. When I asked for a loaner vehicle, they told me they didn't have one available. This is my second time with this type of experience.

If you're thinking about getting a new ride, RUN--don't walk--to Diers Ford! We've gotten well over…read morefive cars here over the years (yes, we're basically family at this point), and every single time, they knock it out of the park. From start to finish, the customer service is stellar, the service shop is top-tier, and the entire team makes car buying feel less like a chore and more like a celebration. Want a smooth, stress-free car buying experience? Go see Kirk. He's the guy you want in your corner. And major props to Brandon for keeping the place running like a fine-oiled machine. You can tell this team really cares about what they do, and it shows. Thanks to another seamless and fabulous experience at Diers, I'm officially entering my old lady comfort era--and loving it! Say hello to the newest member of the fleet: a 2025 Lincoln Nautilus. She's part car, part spaceship, and 100% fabulous. Thanks again, Diers! You've done it again!

Very disappointing experience. We purchased a Ford Expedition that had only been listed online for…read more3-4 days. When we arrived at the dealership, the vehicle had not even been cleaned or detailed yet, which in hindsight should have been a red flag. We test drove the Expedition for approximately 15-20 minutes, and everything seemed fine. We had previously driven other Expeditions and were familiar with how they drove, so we did not think to test drive it for an extended period or have it independently inspected before purchasing. Unfortunately, on our 3-hour drive home, the transmission began slipping between gears. Once we got home, we took the vehicle to several different mechanics to determine what was wrong. Every mechanic we spoke with came to the same conclusion: the vehicle needs a new transmission. At this point, we are left wondering whether the dealership was aware of the transmission issue and sold us the vehicle anyway, or whether the vehicle was never properly inspected or serviced before being put up for sale. Either way, this was an extremely disappointing experience and has resulted in a major, unexpected expense shortly after purchasing the vehicle. I would not recommend this dealership based on our experience.

Prompt service. Very fair price. Excellent quality work. Overall outstanding experience. Anthony…read moreexplained clearly to me and did a great job. If I had a business, I'd want to hire him. I will take my vehicles to them first from now on. Five Gold Stars.

Excellent experience here, got a flat tire while in Omaha for work and they were able to get it…read morefixed and get me back on the road. Super appreciative of these guys!

Extremely RUDE parts department. I called 800-456-9683 and pressed #5 (Thursday 12:38pm 9/25) It…read moreliterally sounded like I woke the guy up. He then rattled off the info super quick and I couldn't hear him...when I asked him to repeated it (I could hear he was still there) He simply hung up on me. I called back and after 10+ rings he finally answered..knowing it was me, didn't say hello, just impatiently repeated the info (he clearly heard me say I needed clarification the first time.) I work with vendors and suppliers that work with this place (and work closely with one of the owners) and they actually recommended this place...and they will DEFINITELY hear about my experience. You never know who you are talking to when a customer calls...I imagine this will damage the business relationship they have with the owner who I work closely with. If customer service is this bad right out of the gate, you know this place is likely rotten in other areas. AVOID AT ALL COSTS! An extra 60 seconds and some kindness could have saved them from this review but tells you A LOT about a business.

Parts Guru at more than fair prices! Would definitely recommend before I go to big chain retailers.read more

I've had occasion to shop there three or four times in the past year. I have very little mechanical…read moreknowledge or ability, so each time I was there I had to rely on staff. Usually it was Olivia, who provided consistently courteous, knowledgeable, and efficient professional service. I trust this place to provide the parts and accessories my family needs.

My car wasn't starting easily and I was concerned I needed a new battery. I was traveling and…read morelooked up O'Reilly. There was one very close. Stopped in. The man at the register listened to my story and in 10 minutes he'd tested my alternator and battery. Showed me the battery reading. I'd purchased a new battery, got it installed and was on my way! He was so personable. He treated me like a friend.

I scheduled a windshield replacement with them on Saturday, however , no scheduled time. He did…read moregive a 3 hour window, but again, no set time. When we got there he said it was for the following week. When I showed him the communication, he said he did apologize but said he couldn't fit me in so we agreed on the following week. He followed up later with a referral to America Glass on 13th and Vinton, who gave us a better price and better communication. I may, however, try these guys in the future but I recommend better communication

Real people, real help! I needed help with a blown tire off…read moreinterstate 80. They took my reuned tire, brought back a replacement and I was on the road again, I'm very appreciative of the assistance!

I have taken several cars there over the last couple of years. Always very friendly and service is…read morefast. I would reccomend Buchannan's to any one looking for car repair especially for slightly older cars and you will get the job done right at a reasonable price. There's a reason why they have been around for 40 + years.

Helpful, fair and honest! Appreciated their honesty and telling me how much it was going to cost to…read morerepair a car that probably was not worth repairing and the upcoming maintenance problems they could see happening soon.