I've had occasion to shop there three or four times in the past year. I have very little mechanical…read moreknowledge or ability, so each time I was there I had to rely on staff. Usually it was Olivia, who provided consistently courteous, knowledgeable, and efficient professional service. I trust this place to provide the parts and accessories my family needs.

My car wasn't starting easily and I was concerned I needed a new battery. I was traveling and…read morelooked up O'Reilly. There was one very close. Stopped in. The man at the register listened to my story and in 10 minutes he'd tested my alternator and battery. Showed me the battery reading. I'd purchased a new battery, got it installed and was on my way! He was so personable. He treated me like a friend.

Horrible customer service!!! Refused to communicate with us to fix their mistakes. They did not…read morecomplete their work blamed us for bad quality products that we bought else where so if that was the case don't accept the job. Don't agree to do something if you can't actually do it in the first place. Took our money didnt show us what they had completed just handed us the keys to our vehicles and turn us away. We didn't notice the mistakes until we got home. So when we call the owner "Amy" she didn't seem like she had any sympathy towards how we were feeling. Just told us go to our dealership and have it done there and yet still took our money?? That is not fair and does not make any sense finish your work before taking someones money thats stealing. DON'T WASTE YOUR TIME AND MONEY WITH THESE PEOPLE!!!

I went in to Line-X of Omaha needing a few smaller roof top mounting plates coated. I wasn't sure…read moreLine-X was the best option for my needs but Jason gave me all the information I needed for me to make a decision. After picking up my plates, I am very happy I went with Line-X. Line-X of Omaha was very informative and worked around all my needs.

I stopped in looking for a coolant product for my car in November. When I asked for help, the…read moreemployee made a snarky comment about how the product was kept in the back because "most people aren't worried about their air conditioner in November." They did bring the product up, but when I asked if they had the can with the gauges on it, the employee got an attitude and said, "Normally if you wanted the can with the gauges, you would've told me that before I went back." At that point, I told the employee never mind--I'll take my business elsewhere. I don't need or expect to be treated that way as a customer.

They close before the closing time arrived at 940 pm and they had the doors locked This is not the…read morefirst time either

Terrible customer service. The worker with the red beard and glasses was sarcastic and rude. I came…read moreto buy auto parts, not to deal with disgruntled workers

I went in to rent a boost box since my battery was dead in the next door parking lot, knowing i…read morelikely need a new battery. I spotted a boost box and asked if i could use it. The person helping me was trying to be helpful but when he tried to clear it with the manager, the manager kind of snickered and said "no, thats for us and people in the parking lot" despite the fact my vehicle could be seen from the front door of the store. Needless to say, ill never step foor in an Autozone store again.

I bought my Forester here, so have been using them for my first 3 years maintenance. During a…read moreprevious visit, they failed to rotate the tires, and I had been charged for the rotation (I always mark the tires to make sure they are moved). They said it was miscommunication between the service center and checkout that the fee wasn't removed. They did comp me the service and said they would correct the issue. Last month I brought it in again, stressing I would like the tires rotated with the oil change. After it got completed, I checked again, and the tires were not rotated, but I had been charged again for that service. I texted them to confirm they were rotated, and their notes from technician said they were rotated. I forwarded them pictures showing no visible sign the tires were moved, so they offered a 25 credit for my next service. I asked again why not a rotate, and then I was given the response about tire wear being less on the front, so they don't want to rotate worse tires to the front. Had that been the first response, it would have been more understandable. But this is a repeating issue of being charged for services not completed. My trust has been broken with this service center. I also recommend you mark your tires if using this location to ensure you are getting the service they are charging you for and not being a victim of "miscommunication" between the service center and billing area.

Steve and Denice explained the many features of our new Subaru. Professional and complete.read more

Prompt service. Very fair price. Excellent quality work. Overall outstanding experience. Anthony…read moreexplained clearly to me and did a great job. If I had a business, I'd want to hire him. I will take my vehicles to them first from now on. Five Gold Stars.

Excellent experience here, got a flat tire while in Omaha for work and they were able to get it…read morefixed and get me back on the road. Super appreciative of these guys!

Dedicated staff and great supply of stock. Many great people wanting to help you, feels like a…read morecommunity

I always pick O'Reilly over any of the competitors because their staff has always been the…read morefriendliest, easiest to work with and most knowledgeable out of any other company I've needed parts from. Their stores are easy to shop in and have never been shy about helping you get the right part for the car you are working on. Prices are very competitive and they will be honest about generic vs name brand items if you are feeling that cost-phobia. What I really like is that they have stock numbers across the area and can transfer or hold items from other locations.

What a great work ethic here! Montrel helped me in the rain and took his time to explain to me what…read moreI needed . I'm a Caregiver and getting to my clients is important . Thanks for helping not just me but them too !

I bought two packs of low-beam headlight lamps online for pick-up at this store. Went to pick up…read moreand it turns out they come two to a pack, so I only needed one pack at $35 instead of two for $70. Told the guy I wanted to return one and he said, "Wish you had told me before I finished ringing them through. Now I have to wait an hour while the sales makes its way through the system." This is why I buy on Amazon. Returns are never, ever a hassle. And there are never any excuses.

I was looking for a specific model and color Jetta but they didn't have one in stock. Samuel and…read moreJacob in the sales department were able to find one and get it in for me in less than a week. Thanks guys! I love my new Jetta !

Service department never honors appointments. Last time I went in on a Friday for a routine check…read moreengine light. They told me they didn't have time so they scheduled an appointment for the following Monday. I took the car in on Monday and at the end of the day, they told me they didn't have time to check it on Monday so I would have to leave it another day. When I asked for a loaner vehicle, they told me they didn't have one available. This is my second time with this type of experience.

I really appreciate the great service and wide selection of all things needed for your auto. I also…read moregreatly appreciate the convenience of being able to drop my used oil here for recycling.

I sent my daughter to the Q Street Omaha store because the website CLAIMED they do battery…read moreinstalls. SHE IS 9 MONTHS PREGNANT - DUE IN A WEEK !!! No one else was in the store and there were 2 people she could see working there. They told her "WE COULD NOT DO AN INSTALL at this time". She needed the battery to ensure she has transportation to the hospital when the time comes. Needless to say the two working in the store COULDN'T HAVE CARED LESS! Update your website if you can't do battery changes. WE WON'T BE BACK.