I really appreciate the great service and wide selection of all things needed for your auto. I also…read moregreatly appreciate the convenience of being able to drop my used oil here for recycling.

I sent my daughter to the Q Street Omaha store because the website CLAIMED they do battery…read moreinstalls. SHE IS 9 MONTHS PREGNANT - DUE IN A WEEK !!! No one else was in the store and there were 2 people she could see working there. They told her "WE COULD NOT DO AN INSTALL at this time". She needed the battery to ensure she has transportation to the hospital when the time comes. Needless to say the two working in the store COULDN'T HAVE CARED LESS! Update your website if you can't do battery changes. WE WON'T BE BACK.

So I went to order some parts and was immediately greeted with issues when trying to check out. I…read morewas unable to even access the checkout page without an error popping up. Customer service was helpful, but essentially gave up and was just going to manually input my order. I was able to checkout on my mobile device. Decided to give the free same day shipping a try since it was an available option. The purchase was scheduled to deliver around 3:30pm and was notified via text message. Received a text message around that time saying that my order delivery had been cancelled. A link was provided to check the status and the link went to Doordash. This company uses Doordash to deliver their products... food delivery services are extremely unreliable and I figured they utilized their own drivers since they already have their own employees delivering parts all day. So it looks like my dasher probably cancelled. Fast forward to about 7 pm. Receive a notification that my order will be delivered around 6:30 pm... I will repeat, I received a notification stating my delivery would show up AFTER the scheduled delivery time and the item wasn't even delivered. A door dasher then sends me a text message asking for the address. I think this is strange but give him my address. He informs me that he needs the address to the STORE. Why the heck do I have to provide this? Do you not pass this onto your door dashers? So the only address I was provided from my late text messages is the main street name. My city is setup on a grid system so a single street name isn't very helpful. I had to go and look up the address for this place and provide it to him; hoping that this was the right address. He cancelled and said another dasher will pick it up. Great, so I call the store to try and resolve this; at this point I am willing to just pick my order up. Guess what, the store is already closed. Another door dasher messaged me to inform me that the store was closed as well. I told her not to worry about it. I spoke with customer service and was able to cancel my order. I ended up just picking up the order from a different store in person. What a joke. Your website services are terrible and your business model is terrible. Really, using Door dash? Not providing addresses to Door dashers and requiring me to guide them on how to handle their "job" for delivering orders. What a joke of a company. Your customer service representatives were surprisingly helpful and is the only reason I would ever "consider" buying from you again but I will always go out of my way to shop at O'Reilly's from here on out.

I had an issue with some parts for my van I bought. The regional manager Caleb helped me out fast…read more I was also helped by Andrew the GM and got the parts I needed to fix my rear brakes. They called me back like I needed and I highly recommend them to anyone.

What a great work ethic here! Montrel helped me in the rain and took his time to explain to me what…read moreI needed . I'm a Caregiver and getting to my clients is important . Thanks for helping not just me but them too !

I bought two packs of low-beam headlight lamps online for pick-up at this store. Went to pick up…read moreand it turns out they come two to a pack, so I only needed one pack at $35 instead of two for $70. Told the guy I wanted to return one and he said, "Wish you had told me before I finished ringing them through. Now I have to wait an hour while the sales makes its way through the system." This is why I buy on Amazon. Returns are never, ever a hassle. And there are never any excuses.

I went in for assistance because I had a jammed headlight that needed replaced and was having a…read moreheck of a time trying to get it out. I had the replacement headlight in hand, the cover to the unit off for easier access, and the connector disconnected prior to stepping inside. The place wasn't busy. I was the only customer for a few minutes until another couple came in. An older lady greeted me and I explained what I needed. There was a guy who was helping someone outside. She ask him when he came back in if he would help. You wouldn't even know the guy worked there. He was in jeans, a grey t-shirt, and a ball cap looking like a regular customer. She asked him, and with his head down doing something else said "no, not doing it". I looked at him and said "really?!" I got ignored, no acknowledgement, only flat out refusal. She gave me this look like as to say "well, sorry I tried" . Didn't even attempt to try anything with her nonchalant stance at the counter. Customer service was absolute bs. I know O'Riley's offers free bulb installation. I've gone to this location plenty of times with no issues, great customer service and assistance, top notch effort Even a response such as "Yes, let me finish what I'm doing and I'll help you out" or " No sorry, I won't be able to" would have been nice. At least something else rather than a complete disregard for customer service.

I encountered the worst treatment I've ever encountered at any retail establishment in my life at…read morethis location. I went in to buy a couple parts, and kid behind the counter was in a foul mood. He went to look up the first part and claimed he couldn't find it and said it was probably special order, so I then gave him the part number and lo and behold they had it. The kid then went to go find the part only for it to be in the wrong spot apparently. He snapped at me because I corrected him on the name of the part. After that whole ordeal the second part I had him look up he claimed they didn't have either. He showed me the screen only for me to point out that he incorrectly filtered the category to connector when I was looking for a sensor. He visibly became even angrier. It's not my fault you don't know how to use your computer, a trained dolphin could do a better job. I then asked about the return policy and he angrily told me that if it has any kind of dirt, oil or damage I won't be able to return the parts, and don't go setting them on fire. I honestly should have walked out and not bought anything and went to one of the 2 auto parts stores next door.

Dropped off car for heater repair, Tom called to say amount for repair and I approved. No mention…read morethis amount would not fix the problem. Upon pick-up was told not fixed and another part was needed and would be another $1000 plus. Not happy, but made appointment to drop off car for Monday repair. Dropped of Sunday, called Monday morning and was told they decided they did not want to do the repair. This shop failed to communicate and chose not to keep their word. Tom

I stopped in to get directions to a different repair shop. My trunk wouldn't close and I was giving…read moredirections but also the wonderful gentleman came out and fixed my car at no charge. You will have my business from now on.

Dedicated staff and great supply of stock. Many great people wanting to help you, feels like a…read morecommunity

I always pick O'Reilly over any of the competitors because their staff has always been the…read morefriendliest, easiest to work with and most knowledgeable out of any other company I've needed parts from. Their stores are easy to shop in and have never been shy about helping you get the right part for the car you are working on. Prices are very competitive and they will be honest about generic vs name brand items if you are feeling that cost-phobia. What I really like is that they have stock numbers across the area and can transfer or hold items from other locations.

Took about 5 minutes and they thoroughly explained how to repair my trailer and had all the parts…read moreat a very good price! Highly recommend!

only place with springs for fifth wheel, they know what they are talking about and have options…read moreavailable on hand.

10/10 would recommend this place. I was quoted north of $300 by another place to have my battery…read morereplaced. I called these guys and they gave me a couple of options with prices over the phone after they got my make and model. They quoted me $150 for the battery and didn't charge me anything extra for labor to install the battery. I pulled up to the front of the building and it took them less than 10 minutes to replace my battery. They were very friendly as well and gave me a dog treat for my dog on the way out.

Super nice and helpful staff. Great price and very fast. They had the battery to my mom's scooter…read morechair tested and replaced within 10 mins. They charged me $80 for what was going to cost $500 on Amazon. So happy I found this place. Highly recommend!