Absolutely terrible experience with Tire Engineers/Express Oil Change in Columbus, Georgia. I…read morebrought my 2020 BMW X1 in for a routine oil change and left being told my oil pan supposedly failed due to "normal wear and tear." After getting a second inspection, I was informed the drain plug appeared over-torqued, the oil pan appeared stripped/damaged, and TWO gasket rings had been installed on the drain plug, which I was told is NOT standard procedure. What's even worse is management admitted the second gasket ring was not documented on the invoice, yet continued trying to use the invoice as proof that everything was done correctly. That makes absolutely no sense. If the actual condition of the vehicle does not match the invoice, then the invoice is inaccurate. The store manager, James Dykes, and the regional manager, Scott, both refused accountability and repeatedly doubled down despite the discrepancies. Instead of addressing the issue professionally, I was interrupted, spoken to disrespectfully, and treated as though I did not understand what I was talking about. Scott also refused to provide his contact information and instead chose to call me from a blocked number. The entire experience felt dismissive and incredibly unprofessional. People trust businesses like this with their vehicles and safety. Most customers are not mechanics and rely on these establishments to properly service vehicles with honesty and integrity. My vehicle was not leaking oil before being serviced here, and now I'm dealing with damage and additional expenses that could have been avoided. I strongly encourage anyone using this business to get second opinions, inspect their vehicles thoroughly after service, and keep all documentation.

Prices are extremely high and work isn't the best. Check elsewhere. Try Integrity or Glover's and…read moreget quality work at a cheaper price.

If I could give 0 stars I would. I scheduled an appointment and was given a specific time to have…read moremy car worked on. Despite this, my vehicle was not touched at all that day. Instead, I was told it was because another car was being worked on--something that should have been accounted for before confirming my appointment. I had all the parts needed. This was extremely inconvenient and unprofessional. If you cannot honor scheduled appointments, that should be communicated clearly and ahead of time. Communication throughout this experience was very poor, and I was left waiting with no updates or accountability. I took time out of my day based on the appointment I was given, and that time was completely wasted. I would not recommend this place to anyone who values punctuality, communication, or basic customer service.

Very racist experience I had. I would not recommend this company to any person of color for their…read moreauto services. I experienced discrimination the moment I walked in the door by an older white man. Despite being repeatedly yelled at and disrespected, I tried to keep my composure, but I will never return

The staff at this location were very helpful. They did not try to upsell me with any extras and did…read moreattend the the items that I needed besides the oil change. It was quick and I did not have to wait for other vehicles, so I was in and out pretty quick. You can stay in your car and check your email while having your oil changed!

Only giving one star because you can't go any lower. Paid $89 for an oil change and fluid top off…read morewhich is robbery in itself. After the tech lost my oil cap during service I drove out of their parking lot to have every service light on my Lexus light up. Sent my Lexus to a certified tech to get another $100+ bill because the diagnostic settings were tampered with and not set properly by AFL. They refuse to return calls or accept responsibility for their mistakes. I do not recommend any females use this mechanic as they take advantage if you are not knowledgeable about cars. Using this "quick lube" location cost me over $200 for what should have been a simple oil change because their techs are not certified or trained properly.

I had my tires rotated and balanced. They were friendly, professional and price is unmatched…read more Mike and the crew do a great job. I highly recommend them for tire and brake service.

They worked me in real quick and was able to get me back on the road in a small amount of time…read more Very friendly and Professional. I think we received a Great value for our Dollar. Highly recommend.

Excellent customer service and provided clear explanation of required service. Will definitely be…read moremy go-to place for tire services from now on.

Pulled in here with a tire problem while on a road trip. A long way from Houston! Turned out to be…read morea leaking tire valve but they jumped right on it and took care of it despite being extremely busy. Outstanding service and friendly folks. Highly recommend!

I so grateful to the Assistant Manager Shawn! He was so helpful in helping me choose the right…read morebrake caliper paint for my car. He was patient, understanding and willing to go above and beyond. The store is clean, I was greeted when I came in, the other employee was nice and they had what I needed. Definitely recommend shopping here. Thank you again Shawn!

Thats my best experience I ever have in a oreillys store I just arrive between 930 PM 30 mins for…read morethe close of the store asking about alternator and water pump , Ernie the manager give me the price of both parts when I ask if I could install during the night and return my warranty alternator next day he said we close in 30 mins but we can wait until you finish to install both parts(alternator and waterpump) we have tools that you can use to make easy the labor I finish at 1130 PM and they just help me at any moment and when i finish with a great smile just said good luck i believe that if all the people be like ernie and the other guy that stay in that store the world will be different thanks to give me the opportunity to solve my situation and dont loose and spent more money in a hotel to arrive at my destination God bless that guys to make a better place.....