I would give a zero star review or negative rated review if possible! Nasty nasty counter person…read morenamed Jessica! Perhaps this person wants to be store manager or district manager, but you aren't going to go very far stepping all over your customers as if we are filth below your feet! I came in for a battery return issue (was sold the wrong battery, although I returned it 10 months later when the battery was first purchased, the 3 year warranty was very much still active) I gave this Jessica ONE STORY, not five, perhaps she couldn't understand logic, regardless, she was nasty, refused to give a refund unless I had the old outdated and compromised card, I wasn't offered cash as an option! Very rude, condescending and very unprofessional, and then once confronted with her mistake through proper channels she proceeded to blame me, the customer, for her failure to comprehend how it is she is to do her job! Seriously, if you do not want to deal with EVERY customer, then perhaps don't work customer service!! I have not the words in the English language for how to properly communicate my dissatisfaction with this experience!

My husband took his lawn mor battery here for service, he was told battery was dead, It could be…read morenot be charged they advised him to get a new battery, my husband decided to take the battery for a second opinion to auto zone they told him the battery was fine it just needed charging no charge but again this place claim he needed a new battery will not ever go there for service again

I had new tires put on my truck a few months back. I didn't have a good experience then with broken…read moreequipment and a delay in getting my truck back over the weekend. no one at the dealership hip seemed to care I was totally inconvenienced. now a few months later I've been have a slow leak in 3 of the tires. The valve stems were not installed properly and now paying someone else to fix after they also gouged me for an oil change. I'll drive 20 miles to go elsewhere!!!!

They kept my truck for weeks! Then they didn't fix the brakes ! On top of that the service manager…read morewas very disrespectful. I will never take another auto there. I had to call the general manager and ask why it would take so long. I had been told it was about getting the part but that wasn't true because they can get parts from other dealerships. The worst dealership I have ever encountered!

Friendly, professional, patient, and helpful. This is a very customer oriented company. I purchased…read morea new boat, it didn't matter if I had small question or a panicky email in the middle of the night about the purchase, the response was always prompt, personal, and helpful. They know their products, they fulfilled every need, and I couldn't be happier. Every time I called or emailed, I felt as if I was their only customer and I felt valued. Best overall buying experience I've had.

Purchased a pontoon from them had several warranty issues that they would not help with. We had to…read moreend up giving the boat back to the bank instead of spending our money to fix their issues. Would not recommend this place to anyone.

Since I can't reach you by phone. Skylar says you're busy each time I call. Then no one's…read more answering the phone. Here you go: Subject: Request for Refund Due to Incomplete and Misrepresented Vehicle Repair I am writing regarding the repair performed on my daughter's vehicle on [date], for which I paid $348.85. The vehicle was returned to us with the same issue it was brought in for. Within a day, the condition worsened, including white smoke from the engine. When the vehicle was brought back, we were informed that the head gasket had blown and that this type of repair is not something your shop handles. Additionally, your employee stated that when the vehicle was moved after the repair, it was apparent that something was still wrong, yet this was not disclosed to me at the time of payment. Based on this, I am requesting a full refund of $348.85 due to: - Failure to properly diagnose or repair the issue - Return of the vehicle in an unsafe or worsened condition - Failure to disclose known issues at the time of release Please respond within 7 business days to resolve this matter. If I do not receive a response, I will proceed with filing formal complaints with the Better Business Bureau and the State Attorney General's office, and I will consider pursuing this matter in small claims court. I would prefer to resolve this directly. Sincerely, Lynette Javery

Love this place. Always fast and professional service. Only place we take our vehiclesread more

Thank you again for keeping me safe on the road Ray's. I wouldn't dream of visiting any other…read moremechanic and glad you're just an hour away. I'll tow it to ya if I have to! With the service engine light on recently and knowing that after auto zone's no return of problems and Googl-ing it returned that as long as it wasn't blinking...that's all I cared about in order to drive it to you to figure it out. As mentioned, and you sold me with your trust as a female when one of your mechanics said after half a year had gone by way back when I first bought this car and I assumed surely it needed an oil change even though the mileage wasn't up yet. You guys checked everything and said I really didn't need it but when I was back in town the next month to get it done then. That's customer service. Even yesterday, he hook up to figure out what was really wrong with my car was explained and why the $35 charge for you guys to do it checks things that Autozone does not. Then like magic all the exclamation marks were shown to me. It's just a huge relief to have Ray's in my phone & on Yelp for standby in case phone kicks it.

I have taken my car to Ray's on several occasions. This last time has been the worst. Not only have…read moreI been told my car would be fixed by a certain date (which has gone and passed by at least a week), I have been treated like a second rate citizen by a certain person. The mechanics have been great, but I feel as if customer service has been thrown out the window. I should have been called and kept up to date on the progress of getting parts, and now getting the work done. I have complained to several people--names I will not share, but nothing has changed. I really like the mechanics here. They do great work and are fairly quick about it too. I just wish they were quick about work they have already started, but as of yet not finished.

Beware of this store. I bought 2 new front ties from Bayou Motors in Waveland, MS for my wife's…read morevan. The next day while traveling she had a blowout on the drivers side front tire near Livingston, AL on I59. She did not run over anything, it was just a defective tire. The van was towed to a tire store in Livingston that inspected the tire and determined it was defective. They replaced it with different brand, (Toyo). I called Bayou Motors the next day and explained what happened. They said my wife must have hit something and they were not responsible. I will never patronize this business again.

They took my car in Friday afternoon and were very communicative that it would not be seen until…read moreMonday (battery issues so would not have been able to leave and bring it back) They went above and beyond to fix the issue and they checked everything else and sent a full report so I'm at peace driving my car!

I have used O'Reilly auto parts on several occasions for different vehicles. The staff has always…read morebeen friendly and extremely helpful. I believe I keep returning there because of the service I receive. They are very knowledgeable even when it comes to older vehicles such as my 1997 Volkswagen Euro van. Who knew? Kudos to the staff! Now I'm waiting on two batteries to come in. I was told that if I got my vehicle up there, they would put the batteries in for me. I'm hoping this is the case as I am disabled and unable to lift anything heavy. I know those batteries are super heavy.

Guys are helpful. Hardly anyone in the store (guess they must have some busy days to still be open)…read morewhen I go there so I'm in and out quick. They alway have what I'm looking for.

I would never recommend this place (especially in an emergency) because they quoted me one price…read moreover the phone and then charged me more once I got there. Believing this was an error, I returned to the shop only to be told that they don't even sell tires at the price I was quoted on the phone. There was no apology or attempt to rectify the situation, only gaslighting and excuses. I nor my family or friends will ever be returning to this place. There's too many other honest shops around to settle for one that is dishonest to customers and does bad business. Hopefully they do better moving forward.

Gouged my wheels, and was unprofessional about it, tried to cover it up with a black marker…read more Arrogant and unacceptable. Please don't go here , their machine will tear your wheels up. They are more interested in eating and trying to sell homemade popsicles.