Since I can't reach you by phone. Skylar says you're busy each time I call. Then no one's answering the phone. Here you go:
Subject: Request for Refund Due to Incomplete and Misrepresented Vehicle Repair
I am writing regarding the repair performed on my daughter's vehicle on [date], for which I paid $348.85.
The vehicle was returned to us with the same issue it was brought in for. Within a day, the condition worsened, including white smoke from the engine. When the vehicle was brought back, we were informed that the head gasket had blown and that this type of repair is not something your shop handles.
Additionally, your employee stated that when the vehicle was moved after the repair, it was apparent that something was still wrong, yet this was not disclosed to me at the time of payment.
Based on this, I am requesting a full refund of $348.85 due to:
- Failure to properly diagnose or repair the issue
- Return of the vehicle in an unsafe or worsened condition
- Failure to disclose known issues at the time of release
Please respond within 7 business days to resolve this matter. If I do not receive a response, I will proceed with filing formal complaints with the Better Business Bureau and the State Attorney General's office, and I will consider pursuing this matter in small claims court.
I would prefer to resolve this directly.
Sincerely,
Lynette Javery read more