Spencer and Trevor were very helpful. Had to get my wiper blades replaced and they recommended me a…read moregood brand and gave me useful tips about replacing them.

i was having car issues that I thought was fuse related. West let me borrow a screwdriver, examined…read morethe fuse, and helped me test it by pulling up how to videos. He went above and beyond!

100/10 Would recommend any services or purchases to be made here for your auto needs. My starter…read morewent out on my Astro van and I gave the store a call and was met with the most knowledgeable customer service i've had thus far in all of my auto repairs. I was given the confidence to be able to do it myself and got a great deal on the starter I purchased. Ali answered all my questions I had before, during and after the repair. He really is the best! And now is my go to guy to call for any needs I may have. Thank you Ali!!!!! -Clay with the Astro

Ali was very helpful!! I don't know much to anything about cars but he actually helped me…read moreunderstand the issue instead of just fixing it which I really appreciate. Definitely recommend!!

Visited the store on 12/20/2022 I called before i went up…read moreto the store. I spoke to Michael, who was pleasant and welcomed me to the store for service. The staff here are pleasant, empathetic, and professional and give each customer attention in the order we entered the store. Michael and Gilberto are the best. I noticed my radio intermittently flashing, knowing the electronics ran off the battery. Gilberto did a great job educating me on how to avoid battery losing charge. Very thorough and helpful!

Went in 1.5 hours before they closed to replace the battery in my wife's car. The air-intake tube…read morewas fastened over the battery, which only required one screw to be removed in order to replace the battery. The worker looked me in the face and said, "We are about to close, so I don't want to do it." I was completely blown away by the sheer laziness, and by how someone wouldn't do what their literal job is. See, they advertise that with a battery purchase you get a free installation. Apparently not. I returned the battery I bought, jumped my wife's car, and drove straight to AutoZone where I bought from them. Unlike at O'Reilly's, they were happy to assist a paying customer and installed it in less than 10 minutes! I even slipped the guy an extra $20 for just helping us out. I will never go to O'Reilly's ever again and will always go to their competitor.

I made this account solely to leave this review. I drove 30 minutes to pick up a specific part that…read morethe store said it had online. I even made an online pickup order which was confirmed. Come to find out after my 30 minute drive up there that they didn't have the part. And to top it off my cashier Maurice was extremely rude and acted like he a had a chip on his shoulder the whole time. Look buddy if you don't like your job find a new one don't make it my problem.

poor customer service. I went for battery check up guy said he cant lookup for your record when did…read moreyou purchased battery by phone number. other Advance auto location pull up record by your phone number. Testing battery here give you XXX reading . I took it at other Advance auto they gave me detail performance of my battery. Rude behavior and helpless people. Avoid going to this location

Demetria was a great help getting new wipers for my vehicle, and also helping me get some…read morespeciality items. She was very pleasant when helping to install the wipers, and also helped me to understand the price differences in the speciality items I was getting.

My car would not start, so had to find someone to jump me and headed straight to Auto Zone, as it…read morewas a Sunday and they were the only ones open after 7:00. I did have to wait in line awhile, as both people in the store were busy with other customers, but one employee rang me up and got the battery while another one put it in. I thought the price was high, but had no choice, and Matt installed the battery quickly and made sure it was working before I left. From what little I saw, the store was well stocked and clean. Another customer had an item that had a sale sign on it, but the sale had ended. The employee still gave the guy the sale price. I thought that was good customer service. They do have a self check out machine that you can use if you are just purchasing an item and do not need help like I did.

Ed at the High House Road O'Reilly Auto Parts truly came to the rescue!…read moreI initially stopped in because the tail lights on my husband's car wouldn't turn off after parking and removing the key. Ed quickly diagnosed the issue and found the exact grommet I needed--problem solved, or so I thought. When I went to leave, my own car wouldn't start. Jumping the battery didn't work, and Ed suggested it might be a faulty starter (which turned out to be exactly right). At that point I was pretty frazzled with two cars out of commission, but Ed stayed calm, kind, and incredibly helpful. He let me leave my car overnight and even suggested options for getting home. Thanks to him, I was able to Uber home, fix my husband's car, and deal with my own car the next day (which was indeed diagnosed with a bad starter). Ed's knowledge, patience, and willingness to go above and beyond made a stressful situation so much easier. Exceptional customer service!

Huge Thanks to Ed!…read more What a day, what a day! What started as a quick stop for gas in Cary turned into a full-on car emergency when our vehicle refused to start. After a kind couple's attempt to jump the car didn't work, we were feeling pretty stuck--until we realized we were literally across the street from an O'Reilly Auto Parts. I called the store, and that's when Ed became our hero of the night. Without hesitation, he walked across the street with a jumper and got our car running again. And he didn't stop there! We headed over to the shop, bought a new battery, and Ed even installed it for us right then and there. Ed was professional, knowledgeable, and incredibly kind--exactly the kind of person you hope to run into when your car dies and you're stuck with your plans derailed. I can't thank him enough. He turned a stressful night into a reminder that good people still exist. If you ever need car help in Cary, O'Reilly's is the place to go--and Ed is the guy you want helping you out. Absolute legend!

I went here to get my battery tested today. They told me it wasn't good anymore (which I pretty…read moremuch already knew, but wanted to make sure) They helped me pick out a new battery and replaced it for me for free. It was a quick process and they showed me how to do it step by step when I asked so that I could do it next time. The battery J bought also came with a two year warranty.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

These folks were VERY HELPFUL. They looked hard for my part, they arranged to get me fit in in a…read moreemergency and they double checked a DIY hitch installed poorly and corrected it for me They are here to help I highly recommend them Thank you Mike especially!

Excellent service and follow up. I got the hitch and the bike rack from them. I would recommend themread more

My experience with this store, the few times I've been, have been anything but easy. Customer…read moreservice does not seem to exist--employees take the path of least resistance rather than trying to help. My latest experience was with the general manager who refused to service my commercial account because he "did not know me", even though I had my account number, address, phone #, and all other identifying information. I explained all I needed was a new battery to start a company truck, and for that battery to be charged to my company account. Without looking up any information, stated: "Yeah, I'm not doing that. You need to go to a commercial store near your company because I don't know you." My company is 40 minutes away and I've used my commercial account at different AAP locations before, including this one! Unfortunately, this will be my last visit to this location. If you know exactly what you need and simply need someone to process your checkout, this location may be fine. However, if you need basic assistance, have simple questions, or expect someone to help find a solution, based on my experiences, I would not recommend this store.

Ethan was such a help. My battery went dead. I was a hot mess. He was personable and quickly…read morechanged my battery. Got me back quickly to get ready for the State game!! We need more Ethans in the world!

I've waited a few months to post this review - I'll explain why…read more Our 20 year old daughter wanted to buy her own car, paid for by her, all cash. She had her eye on used Subaru models. We spotted a 2004 Subaru Forester at West Raleigh Auto, called and drove down the same afternoon. Really liked the car, the lot owner, Patrick, was extremely friendly and professional. We planned to come back the next day to get dad's opinion and most likely buy the car. Came back following morning, test drove a second time, made an offer on car (considering how much daughter had saved for a car), Patrick happily accepted and she bought the car. We noticed a few issues with car - rear view mirror was very discolored (with age), passenger window motor broken, car needed new wiper blades and car was not clean (it had literally only been on lot 1 day when we bought it). Patrick gave us an IOU for complete detail, replace all wiper blades, new window motor and new rear view mirror. No questions asked. We took the car home and I drove it back down to Patrick following Wednesday for the detail and repairs to be made - it took the mobile detail guy a few hours to clean, Patrick lent me a car from his lot and I just drove down to Crabtree Mall and killed the time. Very generous to lend me a car! ONLY issue we have is the following week, our daughter was running a few quick errands, locally here in WF. After her third stop in about 1/2 hour, she came out of Dollar Tree and the car would NOT start. She freaked out, called us panicking and said she turned key over and it wouldn't start. Tried four tries until it started for her. OMG. Car was only two weeks old to us and wouldn't start! What?! I texted Patrick immediately, he said bring it in on Monday, I'll have my mechanic look at it. Monday, I drove car down to Patrick, he loaned me a car again and his mechanic tried over and over to replicate stalling. He could not get it to stall... Long story short - we've owned car since first week of October. The car has stalled on me once (again after running a few quick in and out errands) and stalled on daughter on December 16. Very frustrating. Car will catch after a few tries but it undermines your confidence in the car. Oh, and there seems to be an issue with the passenger window again - we had window down, car stalled, window wouldn't go back up. After a few tries, we got car started again and window back up but daughter refuses to let anyone put passenger window down now. Saddens us that she saved up hard-earned money and there are still issues with the car but what can you do? Update 1/8/18: rear view mirror that Patrick installed completely broken and fogged over. Car stalled again twice today before finally starting. Final thoughts: Would I buy from Patrick again? Maybe. Would I get the car checked out independently before I bought it? Definitely. Is he a stand-up guy? Yes, he did try to replicate issue and just couldn't get it to happen. He stood by his word on all fixes and the complete detail (guy did a bang up job cleaning her car). Hope this review helps future used car buyers!

I bought a 2008 Jetta a year and a half ago for my daughter. I believe I got a very good deal on…read morethe car. It was clean and Greg was very helpful and responsive during the purchase process. I discovered the cd player didn't work and he had a new, upgraded radio installed complete with bluetooth. He also arranged for a locksmith to come and make 2 new keys for me at cost (which would have cost more than $300-400 at the dealership). So... why am I writing a review a year and a half after the purchase of this vehicle? Well...you know teenagers... :( The good news is that my daughter is fine and no other vehicle or property was involved.... but she hydroplaned, crossed the yellow line and went off the road and into a grassy gully. Our better angels were watching over her that day and thank God nobody else was in the car and nobody was seriously injured. The car, on the other hand, was not worth repairing...... so ..... I am in the market for another used car ... and I am going to be heading back to West Raleigh Auto Sales to see what they have in stock!! I guess that is the whole point of providing a good customer experience, right? Make them want to come back for more and tell their friends.