My car broke down and was towed to Cary Car Care after being recommended by GEICO. I was initially told the diagnostic fee would be $130, but ended up being charged $176. Later that evening, they called with a repair estimate of $2,156 to replace the radiator fan, thermostat, and tires, plus $309 just to refill the antifreeze. When I called to ask about alternatives, they only reduced the price by $20. That felt excessive, so I decided to get a second opinion. I ended up going to NC Complete Auto Care, where the radiator fan was replaced for $881. They didn't charge for refilling the antifreeze and said the thermostat wasn't an issue and did not need to be replaced. They also let me know I could safely wait on the tires for a couple more months. I appreciated the transparency and will be taking my business there from now on. I can't recommend Cary Car Care based on my experience. read more

Terrible service! I accidentally made my appointment for Wednesday 10/30/24 instead of Wednesday 10/23/24 but brought my car in Tuesday afternoon 10/22/24 and got checked in. No call or text Wednesday 10/23/24 so I called at the end of the day and was told they hadn't started working on the car yet but I was in the queue for the work to be done in the morning. I called today Thursday 10/24/24 and they still hadn't touched the car! And that's when the mechanic told me the appt. was for the 30th. I realize it was my mistake on the scheduling but why didn't the check in lady tell me I had the day wrong? And why didn't someone notice yesterday when the car was sitting there all day? And why did they say the car was in queue to be worked on in the morning? I'm on my way out of town for a family emergency and this messed me up so badly. I've been calling all over to see if I could get a rush job on the work. Really terrible service and I will never go back here or recommend them. Update: I appreciate the businesses response but there was another aspect of this situation that bothered me. When I realize the date mistake I asked the guy who answered the phone if they could squeeze me in. He said: if someone who has an appointment doesn't show up or cancels we can get you in. But I can't make any guarantees. I kind of expected that he'd try to see if he could accommodate me but he just said sorry...can't do anything. And I would feel differently if he had at least shown some empathy. read more

So I brought in my 2010 Jeep last year everything went well. Now I brought in my wife's Prius. Toyota wanted +$500 to fix the lights. I talked to Dylan here at Cary Car care. He seemed unfazed at the problem and on the spot helped me out. Said " I could probably fix this in about 10 minutes". Total cost ~$80. A big difference than all day at Toyota for hundreds of dollars more. Another reason to spend you money on small local businesses. Thanks guys! read more

Cary Car Care - This guy talked to me straight and saved me time ...twice. Grateful - Tires Near Me - Cary, North Carolina

Used to be a good place to go but sucks now. Had my car broken into and when they "detailed" it for nearly 200 it was dirtier than before and they refused to give me my money back. Won't be returning. read more

Took our 2018 Honda Civic in with erroneous error lights on the dash. At that point, I had already had the battery and alternator tested and all were fine. Figured I needed someone to diagnose the issue and get it corrected. There was a $150.00 "diagnostic" fee and then the continuous recommended replacement of "defective" parts. First a fuse assembly, then an alternate read more

Stopped to have my truck checked because it was acting strangely after I unexpectedly hit a huge puddle. Was met outside the business by Kelsey who might be the friendliest and nicest human being in all of NC. She listened and even though they were completely booked, she still assisted me and had Jeremy come out and try and diagnose the issue. Fortunately everything worked out and I didn't need any procedures or repairs, but it's always nice to be treated as well as I was and it's a shame that this sort of attitude is so rare . Thanks CCC -Sean read more

My car needs an oil change every 10K miles. However, I was 2-3k past that so I figured I needed to go ahead and get that taken care of. Even with everything going on with covid-19, Cary Car Care customer service was top notch. They let me know that they would sanitize my car and my keys before they started working on it and after they finished. They also mentioned that the inside waiting room was closed but bottledog next door has an outside patio you can sit on and wait for your car if you need to. Note: Take some wipes to wipe those chairs. The pollen has them yellow. The payment was also taken over the phone. And it was nice to see that once they finished my car and parked it in front of the door, I saw him getting out and wiping things down. I will definitely return to get my car serviced here. read more

Takes about a week to get a quote for engine replacement. Called once a day to check on progress.

I was so nervous because I heard a slight whisper in my car, and I was about to start my now long daily commute. I took my car in to have it checked out. This is the place to go! Not only was the mechanic amazing, he took photos and answered my questions electronically so I could follow the progress of my vehicle and approve an oil change through their online system. Amazing convenience AND great work AND awesome customer service? Also, the woman at the front desk is worth twice her weight in gold! read more

Go here. Try them. Seriously. Before my company relocated to NC, I did several weeks of research on car repair places in the Raleigh / Cary area by reading reviews from multiple sources and making dozens and dozens of phone calls. Cary Car Care stood out. For nearly a year I've been a customer and haven't been disappointed. If my car needs any upcoming major work the service writers always have an estimate ready for me as I walk out the door. Their estimates have always been reasonable but do give me the opportunity to check around for second opinions. Understand, I absolutely detest having to deal with car issues, routine or not. Since I can't afford to sell/buy a car before every scheduled oil change I have no choice but to deal with the aggravation. That's why Cary Car Care has been a relief. I second and third the other recent yelp reviews here. This is the nicest group of car repair magicians I've met and their work on my old car has been outstanding. read more

Great customer service and top notch work. I called Cary Car Care to get a quote for my brake pads and possible rotors. I called about 4 different places and many were trying to tell me that I'd have to get my rotors and brakes done at the same time though my vehicle only had 40k miles. Cary Car Care was different. They told me to bring my car in to inspect the brakes and then we would assess what we would need to do from there. They didn't jump the gun, they didn't try to take advantage of my lack of car knowledge and they genuinely seemed to care about me and my car concerns. They did not try to push anything unnecessary on me but rather took the time to explain what was going on with my car, what exactly needed to be done and what would probably need to be done in the next 6 months. I just felt like the folks at Cary Car Care were genuine, sincere and trustworthy. Not often can you say that about an auto repair shop. I'm extremely satisfied with the service I received from them and definitely saved some money going to them as opposed to the 3 other places that I contacted for quotes. I'll be going to them for all my future car concerns, no questions asked. read more

They were great and nice! They checked my car because it had been making noises and vibrating excessively. They replaced the motor mount and did my other maintenance in the same day! They also have a very user friendly online portal where you can see the to-do list for your car being completed with notes. You can also message them and ask questions. I would recommend them and will be back for more car care! Also, their response times were quick which was great. Oh! And minus like half a star only because I felt like they were a little pricy... but truly this is 4.5 star place! read more

I was only in town for a few days and they didn't have the product I needed. BUT they were very prompt in responding and even went so far to let me know why they don't carry it as a regularly in-stock item. Even though I can't comment on their actual quality of service, I have already recommended them as a helpful shop to those I know in the area. Thanks for all you do! read more

Time and time again I will come back to Cary Car Care. I trust the people and their work. They will be upfront and honest with you the whole way; no surprises here! Thanks so much team for another painless, and even pleasurable experience! I couldn't keep my cars running the same without you all! read more

From scheduling to pickup, a great experience! Took our Hybrid in for 60k service and was vey pleased with the experience. Totally contact free and digital experience! #supportlocal #smallbusiness #independentshop read more

Cary Car Care has the nicest employees. Everyone is courteous and they don't invent problems. Scheduling appointments is a breeze and they typically have the car ready when they say they will. The waiting area is a bit limited with a single old CRT TV (I wish they would upgrade this but it's not a huge deal). As far as the repairs, all of the work that I have had done has met my expectations. Tires are affordably priced and with the special incentives they provide they are able to compete with online retailers like Tire Rack. I have brought my car to Cary Car Care for tire installation, alignment, drive belt replacement, oil leak repair, and state inspection. I checked with a friend before some of the repairs to make sure I was not being deceived and I found that their assessments were reliable. I feel very comfortable leaving my vehicle overnight. They seem to take great care in providing quality service and fair pricing. read more

Cary Car Care - Taken from business website - Tires Near Me - Cary, North Carolina

Needed an inspection and I could've taken it anywhere for one but my neighbors referred me to Cary Car. They are known for their honesty and professionalism. The owner is onsite and she's super friendly and helpful. Failed inspection because my wiper blades were worn and coming from California this wasn't a requirement so Kelsey explained why it didn't pass. Got the blades replaced by them and appreciated her providing the details to me. Will be returning to get other work done. read more

Cary Car Care - A family owned auto care - Tires Near Me - Cary, North Carolina

We came in because the windshield wipers would not turn off. We dropped car off at 7:10 am. First est. $180.00, about 9:00am, 2nd est. $480 +150 diagnostic, I approve, not too much later came the 3rd est. the really nice gal says it's $1,008.00 it's now about 2:30pm. I get a call at 5:35pm the car is ready, half way to the shop I get another call, it's not working. Bach home, the call comes at 5:50 it's ready. We get there by 6:00, the only person to talk to was the nice lady that takes your money. I asked what happened and all I got was a part was left in there and removed. I asked that someone call me to explain $1008 charge, ( this is a wind shield wiper assembly) and the mistake they made on1st attempt. On the way home the check engine light comes on. Looking at our manual a cause of the engine light could be caused if a non GM parts used in repairs. I was going to discuss that when they call me. I'm waiting. I'll keep you folks posted. Frank Pasztor 949-500-1880 read more

I have been searching for an honest and fair mechanic for a long time and have finally found that at Cary Car Care. They are super courteous and do great work and did I mention that they are fair and honest?? As a woman whose car has had numerous problems I can't overstate how hard that is to find. It's great to know that when my car has problems I can trust their work and their price. I highly recommend them. read more

I can honestly say this is the best experience I have ever had before when getting my car looked at/repaired. I came in for an oil change and a trip inspection and when something unexpected came up with my car they helped me with the entire process of getting it fixed and having to leave it overnight. The staff and the mechanics were absolutely phenomenal and I would highly recommend this place to anyone looking for a mechanic! read more

I decided to come here when I first got to Cary because of all the great reviews. They weren't lying. The attention was phenomenal from day one. I was given an appointment time and I was greeted promptly and the service lasted just under an hour. They are very thorough. Then I miss timed the next oil change and had to do it elsewhere, it reminded me how much better Cary Car Care was. So I made the third appointment here and back to smooth! I spoke with Kelsey who is super and we got on a schedule. That way I don't miss a visit. Paul always has a nice chat with me and we either talk baseball or sailing. This is the place to bring your vehicle. In addition, a few months ago my car had a recall so when I brought it in they told me about it! That was really going above and beyond. read more

I have had my car repaired at Cary Car Care for the past 27 years! They are honest, reliable and provide "off the charts" customer service! read more

I just brought my Buick Enclave in and had spark plugs replaced. They were extremely professional and kept me up to date throughout the day with what was happening and cost. I will definitely continue to bring my car here in the future, and glad I found a place I can trust. read more

Everything from their phone communication to repairing what's needed have been flawless. I will continue to take my cars over here. read more

Excellent service! I like how you can request an appointment online and they get right back to you. My car wouldn't start even after replacing the battery, so I was concerned it would be an expensive repair. But they quickly diagnosed and fixed the problem, without overcharging me like most shops do. Recommend! read more

I have nothing but praise for Cary Car Care . They take care of their regular customers like family . Cary is an expensive place so yes, you may find cheaper repairs elsewhere but they understand if you are having to consider cost . There is no guilt trip . I just read the reviews of another Cary Car repair shop and two customers mention feeling mistreated there because they were not driving a pristine high end vehicle . We drive our vehicles to death and the CCC folks treat us well. Are they perfect ? No, but if there is an issue they try to make things right . I think that review by the person from Washington state must have been applied to the wrong business because it makes no sense at all in reference to these people I read more

Nice folks for generic car care. They were great when they serviced my first car (a Ford EXP--yes, I'm old) and my cute little Honda Civic that a drunk driver totaled. However, when I bought my first Volvo and brought it in for maintenance, I spent more money on repairs than I did on that beloved 240 wagon. I ended up going to a Volvo specialist and things were fine (and much cheaper) after that. So some car owners might benefit from a garage that caters to specific makers. read more

This is where I take all of my Vehicles! I own a small transportation business and have four cars, and a truck. Years back, I was using a shop in Morrisville and had nothing but problems. My Father-in-Law told me about Cary Car Care; so I gave them a try. (they say that "Word of Mouth" is the best advertisement). Wow! The difference between night and Day! Paul, his Daughter Kelsey, BJ, Byron, Mike, Phil, Tim... I know I'm forgetting somebody.. but they are all like Family now. They care about their customers, they care about your cars! I am (and they will agree), very particular about my vehicles. It's been over five years now, and when I drop a vehicle off for service or repairs; I have No Worries! Thanks Guys! ..really read more

My husband and father-in-law have been taking their vehicles here for years and have had wonderful experiences; so, I decided to start using them myself by purchasing tires at the end of last year. Week before last, I took my CR-V in for an oil change and tire rotation. I received a text saying it had been completed, and there was a link to more specific data. That link provided recommendations for changing the brake fluid and power steering fluid. It also described seepage of same. I brought the vehicle home. The next morning, a small pond had appeared in the garage. Assuming that their definition of small seepage was different than mine, I made an appointment for fixing the brake fluid and power steering leaks. Tuesday, I dropped off the CR-V and walked to nearby stores. Around 11am, I received a call saying that they had found my oil leak. It was a hairline fracture in the oil pan (connected to the plug) and would cost roughly $1200 and 5 hours to fix. Naturally, I was flabbergasted because there was no leak prior to the oil change. I was told that they would follow up with the technicians who had done the oil change, as well as the ones working on it that day to get more info. In the mean time, I said to go ahead and do the repair because it should not be driven in that state. The next available date was the following Tuesday. I was more than a little peeved to have to call my husband away from work to drive 40 miles to pick me up. I received a call later in the day stating that the work could be done the next day (Wednesday). I said to go for it, and again explained that there were no issues prior and asked for clarification on the seepage that had been mentioned previously. I was told that there was nothing wrong with the brake fluid or power steering fluid; those recommendations had been made based on the color of the liquids and the mileage of the vehicle. I have had 5 vehicles in my lifetime and have driven over 680,000 miles. Not once have I had an issue with cracking an oil pan. Is it possible that a rock or other object from the road popped up and cracked it? Absolutely. What are the odds of that happening on the exact same day that I got an oil change? What are the odds that a technician overtightened the plug and cracked it? I am not a mathematician, but I dare say the latter is most likely. I was told in the second conversation that, "unfortunately, there is no way to know," exactly what happened. Thus, I received a $1244.33 oil change. Never again! **UPDATE** After a few phone calls and discussions, Cary Car Care refunded half of the cost of the oil pan replacement. Thus, I have changed from 1 star to 3. read more

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I generally don't write positive reviews, but Cary Car Care deserves one. I came in today to get an oil change, and I can see why they have so many good reviews. Before coming here, I stopped by another well-reviewed place in downtown Cary but they apparently require an appointment and aren't interested in walk-ins at all. So I tried Cary Car Care and I'm glad I did. The lady at the front desk is genuinely nice and very good at her job. They were able to do the oil change, and they did that well (I know it's just an oil change, but after reading a bunch of reviews it seems like this town has plenty of incompetent mechanics who are liable to screw that up). She asked if I wanted a tire rotation, which I declined even though I generally get one when I get an oil change, as you should. She wasn't pushy at all, just seemed like she actually cares about cars being properly maintained. I appreciated the waiting room... it wasn't anything fancy and only has three chairs, but it's set up tastefully and thoughtfully. The chairs are all along one wall at a 45 degree angle and each has a small table forward of the armrest, and the TV is viewable from each one. There was a nature program on the TV, with very low volume. Not a depressing news channel or typically awful daytime TV. There were magazines but they were tucked away and not cluttering up the place; I didn't see what they were. Overall it was quite clean and inviting. Leaning on the opposite wall were several portable camp chairs, and a sign saying you're welcome to take those outside. If anyone needs a recommendation, go here before any corporate chain. read more

Cary Car Care takes care of you like family. I am in the military and had a snowballing situation with my beloved car while on deployment. From getting the car secured and repaired while i could not be there, stressing over the difficulty of allocating the needs to get it fixed, this was a mountain of a task. Brian came to the rescue and was able to get everything handled for me and made sure my car was taken care of. Brian and the professionals at Cary Car Care were up front and honest with me, ensured my car got the best parts, and gave me honest, verifiable pricing. From getting new wheels and tires ordered and installed, brakes, fixing multiple difficult mechanical issues, carefully test driving, keeping the gas tank full, and top of the line service, the car runs like new and they know exactly what they are doing. I have lived in four different states and putting other businesses in comparison, Cary Car Care places #1 in my book. -I would recommend them every time and from now on, I'll choose them as home base to have my vehicle needs taken care of. read more

Nicest employees who are willing to explain everything into terms that make sense. It's by appointment only, so be sure you plan out time to take it (though they'll let you drop it off the night before). I had an oil leak and my oil got to a dangerously low level. Not knowing how to check the amount I had, the owner took me back into the service bay (which was extremely clean BTW) and showed me how to check the dip stick and add oil if necessary. He called a week later to check up on how my car was running and asked for an update on the oil level. Not only are they nice, but they follow up with their work! These guys are awesome! read more

When I had a water leak in my RAV4 a couple years ago, they worked with us over several visits to trouble shoot the problem; oftentimes not charging us for their time through the multitude of visits. Ultimately, they fixed the problem and showed me how hard they are willing to work to get the problem fixed. I, like most business people, really appreciate their work ethic and attention to detail. Overall, CCC is outstanding at what they do. They are very professional, have the highest integrity and are very down to earth. I have the confidence that the repairs they suggest are what is necessary to ensure a safe driving vehicle; all at a fair price. read more

Called about having a thermostat replaced on a 1993 vehicle. Because the parts are so difficult to find for this car, I purchased the part that needed to be replaced in advance of asking for service. I was told that they do not use customer parts and only install parts that they order and install. I explained that the parts for this car can take weeks to get due to the age of the vehicle, which is why I already had many of the parts that would need to be replaced over time. I was told that the shop "makes its money from selling the parts" and they cannot install customer provided parts. This is the first shop I have ever heard of with this policy. read more

Charged a ton for routine work and took forever. Since I had to wait so long, I took a gander inside the garage multiple times and saw the mechanics standing around chatting. Maybe my experience was unique, but I have found a better mechanic. Just exercise discretion. read more

Great service and great team! I've been going to Cary Car Care for about ten years. Great service. The team is always so friendly and welcoming. I definitely recommend them. read more

Absolutly incredible customer service. I've been going here for 3 years & they do such an incredible job communicating expectations & working with the clients needs! You will NOT be disappointed. read more

You will not find a more honest, professional and friendly team anywhere else. I highly recommended Cary Car Care.

We have been pleased with Cary Car Care for over 20 years. And they are keeping us all safe during this pandemic as well.

Honest and fair is the best way to describe this service. My Lexus Is 350 had a major exhaust problem which was quickly diagnosed and options discussed. In every part of this process I felt like the most important customer they had. Very professional. I found a auto repair service I trust. read more