Demetria was a great help getting new wipers for my vehicle, and also helping me get some…read morespeciality items. She was very pleasant when helping to install the wipers, and also helped me to understand the price differences in the speciality items I was getting.

Every time I come to this shop I'm greeted with smiles and great service. Josh and Brandon were…read moreespecially helpful in changing a car battery. Thank you for your help!

Best tire shop in Raleigh for when you need tires fast! Excellent service at a fair priceread more

Worst tire experience ever... they took their sweet time. It took 1 hr and 40 mins to change 4…read moretires... unless you have time to waste don't go here

I had a blowout on the way to work this morning and needed some info on the tires I purchased…read more Called on the phone and John helped me by telling me I had the certificate and the replacement would be covered. Came into the store after work and Ethan helped me even further. Zachary took care of my car, put the donut back, and made sure everything was secured. These guys are GREAT! Super friendly, very professional. Couldn't ask for better service or employees! Thank you so much for all the help!

I am happy to report that the service here has significantly improved and returned to the high…read morestandards I have historically come to expect from this location. My most recent visit was specifically for their complimentary tire maintenance checks, and the team handled it flawlessly. I stopped by for a quick, free air check and had them examine my tire tread wear right before heading out on some major road-trip excursions. The entire process was incredibly efficient. The technician was fast and polite and made sure all four tires were perfectly inflated and performing exactly as they should for highway driving. The free air check is incredibly easy to navigate. You simply drive onto the property, follow the clear directional signage to the designated area, and wait. Someone will come out to assist you shortly. You do not even need to get out of your vehicle to get your air topped off. At my last tire rotation, I am glad to note that this rotation went better than my prior experience. The service bay crew was highly organized, working with the exact type of speed and precision that originally made me a loyal customer. Just like my earliest visits to this shop, I was in and out of the service bay in no time. It is great to see this team regain its momentum and deliver fast, convenient, and top-tier customer service again. Service has improved here and returned to what I've come to expect.

Only giving 4 stars because of the guy that changed my tire. Went up here on a Saturday to be told…read morethey had to close early and come back Monday. Come back Monday and then they told me they wouldn't have anyone to change the tire until the following Thursday. Then suggested I go down to Pooles garage but they said I would have to bring the new tire with. long story short someone ended up coming up and asking me if it was an emergency and I said yes and he kinda just dismissed me like just ring her up. Didn't say nothing about where to go or anything. They overwork the guy that did my tire. Nobody helps him and it's wrong. This review was from two years ago. Hope it's changed 2026.

Went there for a used battery and the vast amount of parts was impressive. Seems to be a very…read moreuseful option for used parts

We recommend this place for everyone. Besides the desk help…read morebeing very friendly- they are knowledgeable and helpful. If you have a tire problem it doesn't cost you to get it checked out- if it is fixable it is free! Another place wanted me to replace my tire and they fixed it here at discount tires- Free- since then I buy all my tired here. Getting waited on sometimes takes 10-15 minutes- worth the wait

I had new rims switched onto the tires I already have and gave the sales rep explicit instructions…read moreto use the new lug nuts for alloy rims sitting right next to the new center caps and they completely ignored me and put the old lug nuts on and now I have to check to make sure my brand new wheels aren't permanently damaged

Several great experiences with CF of WF. If you own a Ford…read morethen the BEST perk is the Mobile Tech Service...they come to your home and do the service. Amazing. No dealer waiting room. No Bad coffee. They will do ALOT of service right in your driveway. Bells, hoses, batteries, oil changes, run diagnostics, etc. Eric The Tech Dude was/is amazing. Don't forget to give a tip $ when he does a great job. Danny A is our Service Rep at the dealer and he is also great. Unfortunately we had a transmission replaced and he did all the legwork with the Extended Warranty company. Superb communication skills and these folks have always performed exactly as they promised with timelines and costs. Truck has 100,000 miles and still going. Huge fan of Crossroads Ford of Wake Forest (as a Raleigh resident : )

This was the last time I will be disrespected, dismissed by this Ford Service. In years past. I've…read morehad very poor customer relations with their Service Advisers. I don't know why. But, time has passed, new F150 truck, and probably new staff, right? My circumstance involves known issues with a major mechanical component that Ford produced in a range of models. Mine is a 2019 and there is a plethora of information and YouTube videos about it. I decided I wanted/needed Ford's technical expertise on the matter even though I knew it would be more expensive at Ford. I spoke to an Adviser who was knowledgeable and we discussed options. Later, after consideration, I decided to go with a simple, normal, preventative maintenance approach, which was one of the options discussed. I'm not in a crisis situation, YET. But that's what preventative maintenance means. This situation, with these models, is complicated by some other-worldly design decisions by Ford engineers and not just any garage, shop mechanic should be trusted to know. The Adviser I spoke to knew about it. So, I called Service to schedule the , he didn't answer, so left a message asking for a call back. He didn't call me back. Days later I called again, he wasn't available and so I was transferred to Express Lane. That adviser said they don't work on these components and needed to go back to the main shop. Okay, fine, no problem. No one answered at the Service desk. I called later. The person that answered said that I needed to speak to THAT guy who wasn't available so they would deliver a message and to expect a call back that day. It has now been two week-days since and no one has called, not THAT guy or one of the other Service Advisers who didn't want to talk to me anyway. It's a common procedure, one that most folks do at least once during the life of their vehicle, and it's recommended. With my previous history with this Crossroads Ford (W/F) Service and now this, I can only surmise that they aren't inclined to care much about vehicles that aren't purchased from their own dealership. Neither of my Ford trucks were purchased there at Crossroads Ford of Wake Forest. A simple input of the VIN # tells them everything about the history of the vehicle: where manufactured, date of manufacture, options, etc. Otherwise, there is a culture at Ford, an arrogant culture perhaps, where they really just cherry pick the people and problems they feel comfortable with. I was respectful, polite, not condescending or demanding. I'm obviously a patient person. But I absolutely will not call again harass or beg them to care about duty, honor, integrity, dedication, commitment, values. I hope others get great care and satisfaction with their service at Crossroads Ford of Wake Forest. As for me, however, it just hasn't been the case. So, Good Luck!

Omg where to start I went in for a test drive and left with the vehicle I wanted and the service…read morewas amazing from beginning to the end! Y'all but I really want to give a shout to Adrieanna!!! She was amazing I loved her help from beginning to the absolute end! Yes everybody run to Adrieanna at Mercedes Benz of Cary you'll want her help and service! She not only kept it real but also very professional! And for that she and Mercedes Benz will always have my business! Yall go run and get your cars before someone else will

I would give them 0 stars if I could. I went online last night and found just the used Cadillac x4…read morethat I was looking for. I confirmed with the online rep and made an appointment for 2:00 today. I made a formal offer on the car and my trade in and they accepted. I went today to test drive and write them a check for the difference. When I arrived I was told that the car had been sold. Another customer has come in on the 31st and they were only waiting for a new key to be made. They are going to pick it up tomorrow. I was shocked as I thought the deal was done. After the salesman could offer me no explanation as to why it happened. The sales manager got involved. His response was that "it happens" made me even more disturbed. They offered me nothing and did not even try to sell me another car. They couldn't wait to get me out of there. I will never set foot in a Leith property again. Very unprofessional.

Staff was very knowledgeable and very helpful with my trailer hitch issue. I would trust them…read moreagain with anything I need done.

I had a special size request to be cut for my bed cover due to my headrack & toolbox. Russell took…read moreprecise measurements and spoke with the company that was cutting the size, and they informed him they couldn't do it since they didn't do the measuring. Russell convinced them to trust his measurements and cut the materials anyways, and they did. Russell was 100% accurate! Thanks for making this happen instead of just saying no it couldn't be done. Great work!!