i was having car issues that I thought was fuse related. West let me borrow a screwdriver, examined…read morethe fuse, and helped me test it by pulling up how to videos. He went above and beyond!

Store on Western Blvd., Raleigh: Excellent service. Shout out to Spencer for taking my call and his…read morekind response when he said I could bring my car in that same day... to Pablo & West for their friendly, personable customer service and to Tafari for literally going the extra mile to pick up then install the part I needed replaced for my car.

Tried to return my used DIY auto oil. They refused to take it. I let them know that according to…read moreEPA requirements they had to take it. Quote "Retailers must accept DIY-used oil, post educational signs, and use permitted transporters." The manager was very nasty an literately threw the oil into the back of my truck breaking the containers What a mess!!! I would never have guessed that he would have been such a jerk about it. I will never return and hope that anyone reading this would have pause about doing business here as well.

I had great customer service from James. He went above and beyond for me. I couldn't get my key fob…read moreopen to replace battery, changed out my windshield wipers and placed my hanging bulb in properly. He was awesome.

SHOUTOUT the assistant manager Michael!!! He went above and beyond to help us out with our car. We…read moredrove from out of town and were stressed about the situation, and if it wasn't for him our trip would be ruined! Seriously @ corporate give this man a raise VERY deserved!!!

I had a repair on my 1999 Ford Expedition. My mechanic said he could get the part from O' Reilly's…read more I called on 9/2/20 and spoke with a manager and he took my credit card by phone, but never sent my receipt in the email. I called back on 9/3/20 after the mechanic told me that the store did not have the part. I spoke with a manager and he stated that the part did arrive and I asked why did not give the mechanic the part and he stated that he did not know why except for the fact that my order was placed under a business and it was not discovered until later. I asked this manager why he had not corrected this error and apologized and made things right. The manager told me that this "was not a dog and pony show" and I could demand anything from him. He repeated this same phrase about three more times during our conversion despite the fact that I was polite and respectful to him. I called the district office on this same day and never heard anything back from him. I called on 9/4 and I was made aware of the fact that both the district manager and the regional manager went on vacation without any follow up with me. This is the most outrageous way to treat a paying customer. I can only say that I will never do business with this company again. I will also discourage others from buying from O'Reilly's.

I went here to get my battery tested today. They told me it wasn't good anymore (which I pretty…read moremuch already knew, but wanted to make sure) They helped me pick out a new battery and replaced it for me for free. It was a quick process and they showed me how to do it step by step when I asked so that I could do it next time. The battery J bought also came with a two year warranty.

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

Excellent service and follow up. I got the hitch and the bike rack from them. I would recommend themread more

Had them install a hitch on a Lexus NX 200 T. It all went well and it was a quick install being…read morethat I had made an appointment. I recommend them.

I went in and bought a rear wiper for my 2017 Jeep Cherokee. And a young lady named Catherine…read moreoffered to put it on for me but I thought I could do it even though she did say it's hotter than the front ones. So I went back inside after I know I couldn't do it and she was very professional explained how she put it on when she was putting it on and very nice employee. Thank you

Sales sold me the wrong tools and then when I opened them and realized they wouldn't fit, wouldn't…read morereturn them even though the front desk said I could. Elizabeth, the store manager, wouldn't honor what her own employees said.

I made this account solely to leave this review. I drove 30 minutes to pick up a specific part that…read morethe store said it had online. I even made an online pickup order which was confirmed. Come to find out after my 30 minute drive up there that they didn't have the part. And to top it off my cashier Maurice was extremely rude and acted like he a had a chip on his shoulder the whole time. Look buddy if you don't like your job find a new one don't make it my problem.

poor customer service. I went for battery check up guy said he cant lookup for your record when did…read moreyou purchased battery by phone number. other Advance auto location pull up record by your phone number. Testing battery here give you XXX reading . I took it at other Advance auto they gave me detail performance of my battery. Rude behavior and helpless people. Avoid going to this location

The people at Advance on Durant Road in north Raleigh have always been friendly, knowledgeable and…read morehelpful. Unfortunately, the corporate stuffed shirts have not aligned policies to provide acceptable customer service. I bought an ODB diagnostic dongle, connected it to my wifi (after it said Error 001 instead of saying "no internet connection", but it connected after moving the car closer to the house), but it repeatedly failed when it tried to download the firmware to the dongle. I drove back to the store the next day to return it and was told, "It is corporate policy not to accept an electronic item for return without the manager who is not here. You can return it tomorrow." Another fellow called today and had not been told any of the details of the return. I repeated and he said he used it without issue. He used an Apple phone, I used a Samsung. That piece of the problem never made it into his head, but should have since I explained it loudly enough for everyone in the store to know. They said in the store and on the phone that they could not refund the purchase without the physical credit card. My credit card company confirmed that a retailer CAN refund a purchase without storing all the credit card information. Since they cannot, then they need to fix their system. Can't return without a manager, must return to the store when a manager is there and they are not capable of a refund transaction without the card that the credit card company agreed with me that the do not need. Incompetent executives is the main problem with the commerce worldwide.

From the owner: Your local Advance Auto Parts at 8730 Fidelity Blvd in Raleigh offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Great crew! Quick, affordable, friendly service!…read more Had to get a tore replaced--got it done within 30 minutes at a great price. Everyone was pleasant and caring. Would totally recommend.

Went in to replace a flat tire with used tire. Unfortunately a used tie in my size was not…read moreavailable, however quickly replaced with a new tire. Great customer service and transparency through the whole process from price to what was needed and what was not needed.