On April 1st I had to take me vehicle to monitech because my device was going off randomly and…read moremalfunctioning. The device was going off telling me vehiclestart was not allowed. Monitech replaced my device that day because it was malfunctioning and/or defective. They submitted the report to the DMV, did not explain to them that the device was defective and malfunctioning, and because they failed to explain the issue the DMV IS suspending my license. This is neglectful out the very least If not fraudulent behavior. I have complained to monitech several times that my device was defective and had to call in 3 different times and pay 45$ each time for a reset code because the device accused me of not taking a test and k would like a refund because the device was defective and was not my fault. Also MONITECH needs to contact the DMV and explain that the device was replaced on April 1st the day in question that DMV is suspending my license for

I took my car in to be serviced 3/8/2018 everything was fine I got home sat in my drive way blowing…read moreto comply with running test. I passed this morning I got to remove device from my car and I get a code of 4043 stating that I had 2 days to bring my car in. I am suppose to be leaving for a flight today I called their more than lacking customer service to explain my situation and basically they stated I had today to bring the car in or the car would be locked out and I would be charged 35.00. They also lock you out if you can not make an appointment and try to reschedule a week ahead of time. I asked for an extra 4 days on my recall because I will be out of town for a family emergency. Basically I was told Screw you pay me. Monitech has a monopoly on these devices, they have 3 different company names through out the United States and Canada and because of this monopoly you would think they would have a little more accountability. Between the faulty devices, the car battery drains, and lack of customer service you would think they would do better. You can not drive your car and breathe into the device on a 2 way road and be safe in 3minutes (technically its2min) or try to pull over with out being scared for your life. So the next step is to find a lawyer that will help me keep them accountable and ensure that my quality of life is ensured while having this device in my car. Also Thank You Monitech for helping me spend 125.00 on rescheduling a flight because of your lack of customer service and lack of accountability.

We had a radiator issue and were unsure if how to fix it. Employee Isaiah went above and beyond to…read morehelp us solve our issue! Because of his exemplary service, we'll be back next time we need auto parts!

Very knowledgeable staff with good recommendations. Parts ordered came quickly and were inexpensive.read more

Ed at the High House Road O'Reilly Auto Parts truly came to the rescue!…read moreI initially stopped in because the tail lights on my husband's car wouldn't turn off after parking and removing the key. Ed quickly diagnosed the issue and found the exact grommet I needed--problem solved, or so I thought. When I went to leave, my own car wouldn't start. Jumping the battery didn't work, and Ed suggested it might be a faulty starter (which turned out to be exactly right). At that point I was pretty frazzled with two cars out of commission, but Ed stayed calm, kind, and incredibly helpful. He let me leave my car overnight and even suggested options for getting home. Thanks to him, I was able to Uber home, fix my husband's car, and deal with my own car the next day (which was indeed diagnosed with a bad starter). Ed's knowledge, patience, and willingness to go above and beyond made a stressful situation so much easier. Exceptional customer service!

Huge Thanks to Ed!…read more What a day, what a day! What started as a quick stop for gas in Cary turned into a full-on car emergency when our vehicle refused to start. After a kind couple's attempt to jump the car didn't work, we were feeling pretty stuck--until we realized we were literally across the street from an O'Reilly Auto Parts. I called the store, and that's when Ed became our hero of the night. Without hesitation, he walked across the street with a jumper and got our car running again. And he didn't stop there! We headed over to the shop, bought a new battery, and Ed even installed it for us right then and there. Ed was professional, knowledgeable, and incredibly kind--exactly the kind of person you hope to run into when your car dies and you're stuck with your plans derailed. I can't thank him enough. He turned a stressful night into a reminder that good people still exist. If you ever need car help in Cary, O'Reilly's is the place to go--and Ed is the guy you want helping you out. Absolute legend!

I bought new fenders and mirrors for a 2001 SS Camaro years ago and was very happy with the finish…read morein the fitment!

I came in there and ordered a part that i admittedly got wrong and I only had the part in my…read morepossession for a couple of hours when I returned it they Charge me a 35% restocking fee on something that only cost $80. Management got very rude when I asked why their cost of restocking was SO high when everybody else is only between 10 and 20% so yeah, I'll never go there again.

what a scam they sell you wrong part than charge you a $35.00 restock fee. Dont buy parts there not…read moreeven test. Will not refund full amount paid after they give you wrong part.