They have checked the charging system on my cars in the past and were able to make the correct…read morediagnosis. Replaced the battery for me at no extra charge. They also were able to get some specialty parts that I needed. They have the best prices around. They treat you like family there as well.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

My husband and I went to Advance Auto in Reidsville this evening thinking that we needed a battery…read morefor our vehicle. Steve came out and looked under the hood, went and got his machine and tested the battery. He told us that we did not need a battery but the cables needed cleaning off. He cleaned off the battery for us. We asked him how much and he said absolutely nothing. We were floored and offered again. He said no and that is what I am here for. I am thankful to see that kindness does still exist in the world. Thanks Again Steve

Went there couple days ago to get a battery tested. Not sure if it was my battery or alternator…read moreor starter. It was drizzling outside at the time. So I went I side to ask Jerome the man behind the counter to test my battery. He then asked is the it raining outside?? Lol why yes it is, good observation Jerome! So grab your tester and let's go get wet shall we. So he shuffled to the back reluctantly. I popped the hood then he made out like he could not see the battery terminals.... So, I said lucky for you Jerome I ha e two good eyes. And I connected them. He said his equipment was not reading. He said I'll be back. So I assumed he was going to get another device. Nope- he come back out with an umbrella.... Fiddled around wirh the device more said he must have bad equipment. So lol I asked do you perhaps have another device? He said no. So I disconnected the tester from my battery and said thanks for nothing! Went down the street they tested it no problem I purchased a battery there. I believe it was called Express Lube? They were so helpful. I called advance auto to complain about the service I didn't receive. They were kinda like Mehh... I'll pass it along. Asked for a Mgr to call me back - no one called me. I'd steer clear of this place because they can not be bothered.

Well, not sure what to say on this one. I've never felt more misled at a car dealership. We went in…read moreon a Wednesday morning. Scheduled an appointment online for a promotion they had going on. The whole promotion was to help you get out of negative equity. We initially talked about trading my vehicle. We were well aware of the negative equity. After running numbers and everything, we were informed of the negative equity being a problem. When I mentioned the promotion I was blown off as if it didn't exist. The told us they were waiting to hear back from banks and that we should just go home. They told us good news that we already had an approval that they just were waiting for the bank for final numbers. They went on and on about how they will keep us updated throughout the day. We left the dealership around 10:30 am or so. 1:21 pm I texted them for an update. Nothing yet. 3:42 pm I texted again. Got a reply they couldn't help us. This left me confused as we were told before we left that there was an approval. I questioned this. After expressing my disappointment after being misled, I get a message that it wasn't over yet and they were still on the phone with the bank. 6:03 pm I checked back again myself because they never updated us as they promised. Was then told that we probably wouldn't hear anything because it was so late and the banks were closing. Here we are now, 9:45 pm on Thursday, no update. No bad news, no good news. Just ghosted. I've heard of the poor customer service people have received there and have now witnessed first hand. If you want honesty, integrity, and a business that keeps their word, then go elsewhere. If you're willing to take a chance, keep your expectations low.

I've bought 7 cars from them. The last used car I purchased, the starter had to be replaced along…read morewith the heads in 5 months from purchase. A month after that, the alternator and computer, a month after that, the throttle box and sensor. 3 weeks ago it blew a head gasket. I've spent almost $6k with repairs and towing for a car I was told was in excellent condition. It "went through a total check up" before I purchased it. After bringing this to the attention of the salesperson, I was ghosted. I've always had a good experience there but I've bought my last car from them. You don't treat loyal customers like that.

I came by to get an inspection and have the tire pressure checked. The guy who consulted me about…read moremy service was rather rude but the guy who cashed me out was very kind. I use this location from time to time for a quick oil change also. The speed of service depends on how busy they are. Im giving three stars is because someone forgot to put the caps back on my tire stems. It was a gift from my spouse of silver grenades. I called and was told they were not there and they are not responsible for them. So if you need tire work done I recommend taking your own caps off and putting them back on later if they are custom.

Stoped here for a quick oil change. Staff not very professional, repeatedly talking unnecessarily…read moreloud to each other. The person assisting me came in to tell me price of my oil change had difficulty telling me the price (no speech issues or impediment). Just poor speaking skills. Prices are not cheaper here than elsewhere. I wouldn't recommend paying the same or higher for lower customer service.

Wonderful Owner great workmanship, and fair prices. Randy has worked o. Several of my vehicles and…read moreI can always count on him to get the job done in a timely and professional manner.