My experience started on July 3rd by checking availability on a used 2016 Corvette Z51 3LT, via a…read moretext. Drew M. responded within minutes, respectful, professional and jumped in to the process with confidence. We facetimed within minutes to view the car, we exchanged numbers, offer accepted within the hour and the deal sealed before noon. I coordinated transportation to PA, Drew made sure the car was detailed, full tank of gas, activated XM and protected the Vette prior to pickup the following week. Great Experience, Thanks Drew!

I have had three very good experiences at this service center previous to to my last experience in…read moreApril 2024. I can no longer recommend this location for factory service- I would recommend finding an independent from here on out. The loaner was fine. But my service advisor, Tara, knew that we had a 5% service discount that was not applied. After the fact, I was told that it was with "accounting" and would be credited and two months later it has not. It is less about the money and more about the dishonesty/BS. Additionally, I asked for a replacement "Range Rover" hood emblem to be replaced/installed. They replaced/installed the "Land Rover" emblem on the grill instead of what I specifically asked for and charged me almost $100 for something that didn't need to be replaced. Perhaps you should listen to the customer when they are paying over $6K in service charges. The tech also left a trim puller in the space between the hood and hood vent. Thanks for the no-brand-name tool, but it was rusty and not something I would put in my toolbox, and certainly did not offset the cost of the money that I was charged for service. After 4 years of being a loyal customer, I will no longer visit this dealership for service. Sayonara Land Rover Cape Fear.

I left a negative review, but my car only had a small problem that I fixed. My salesman, Scott…read moreMele, walked me through various ways of handling the issue and then upgraded my warranty at no extra cost.

Rude service when you need to ask questions about charges. Had a question about a charge…read moreconcerning my 2024 Infiniti thought it was a covered under the warrantee for a new vehicle. The service dept was rude so in return I was rude.

Went in for windshield wipers. Got excellent, top-notch service from Rick. Not only did he help me…read morepick out the wipers, but he installed them as well.

I needed to get a new battery and asked if they can replace it for me. Brad did a very great job on…read moreexplaining the difference between each battery When changing out the battery, he explained each step he was going through. Brad is very knowledgeable with cars and super helpful. I was very satisfied with the work he did and how helpful he was. Great employee.

I called to see if the 2014 Camaro RS was still available, at which point Jamie (Salesperson)…read moreconfirmed car was available. I drove to Balkcum Auto and Jamie was great. He went over the car with me and gave me the keys to the car to test drive the car. The car was in great condition with low miles. The best part was that the whole transaction only took 1 hour at the most. I have been to dealerships where it can literally take 3 to 4 hours before the whole deal is done. Best experience buying a car. Bill

Tremendous service and value! Britton Jones made the transaction of trading in my 21 year old Grand…read moreCherokee and getting a 2020 Jeep Wrangler seamless and enjoyable. More importantly-I got the Jeep I'd been looking for at the price I wanted to pay. I would highly recommend you call or stop by and see the crew at Balkcum Motors and I will be referring them to anyone I know for their future automotive needs.

Sonny was amazing! My son needed a new car battery along with a few other things and Sonny helped…read moreus out and was wonderful! Sonny is very knowledgeable, friendly, patient, beyond helpful, and was such a blessing to us during our time of need. He even took the time to teach us some things as he allowed us to be there as he replaced the different car parts. Thank you Sonny! Advanced Auto Parts...please give Sonny a raise!

VERY BAD EXPERIENCE! Advance employee refusing to budge on…read morereplacing a starter with a lifetime warranty relying solely on the results of an electrical bench test. when I complained that this was tantamount to theft , and I wouldn't stand for that, the employee called his supervisor, put him on speaker phone so that I could hear him say call the police... really??... I'm a senior fixing my Handicapped wife's car, no threats of physical harm were exchanged... I collected myself and went to the Advance on Market st. the Hub for all Wilmington Advance stores. Joe and Sam were my heroes for thoroughly inspecting the starter and redeeming Advance auto parts for standing by their parts. This will be my first complaint to any major corporation. my treatment at this location was a bunch of Bull!

This was my 2nd experience with Thomas Towing and they provided exceptional service! My car cut off…read morein 5pm traffic in Ogden, just off Market St. They were there in 20 minutes & towed my car to the garage. Thank you so much!!

I had an absolutely terrible experience with Thompson Towing through my Geico roadside assistance…read more My son locked his keys in the car, so I called Geico at approximately 11:50 AM. Thompson Towing sent a text with an ETA of 12:53 PM. Then the delays started. First, they pushed the ETA to 1:54 PM. Then to 2:55 PM. When I called to check, the representative simply said they had to "move things around"--meaning my wait time was pushed even further. At 3:30 PM, the driver finally called to say he was on the way but Work out a little bit I moved it hey buddy, hey buddy would take 45 minutes since he was across town. But unbelievably, at 3:50 PM, he called back saying he got another call! I am not exaggerating--this actually happened. It's clear to me that Thompson Towing does not care about Geico or its customers. I told Geico to put a note in my account never to send them again. If you're in need of timely roadside assistance, I strongly recommenend looking elsewhere.

Matt was wonderful to work with as well as Brandon. Would do business with Audi again.read more

My experience at Audi Cape Fear was disappointing. Ms. Sara was professional, respectful, and made…read moreme feel welcome. Unfortunately, everything changed when I met with Brandon Pratt in finance. He was rude, huffing and puffing, and acted like helping me was a burden. As a young Black man, I left feeling like I wasn't taken seriously. I honestly feel the situation may have been different if I had an older person, like my dad, with me. I stayed calm and respectful even though I felt completely disrespected.

Everyone from the owner/dispatcher to the tow truck driver was very nice and helpful to me in the…read moremost embarrassing situation. They are affiliated with AAA and close to my house which is a comfort to me.

Kennedy's always has great customer service . Scott is…read morewonderful to work with . I trust them , They don't do anything your car doesn't need.