We are pleased to write a review for Ronan Henig and the BMW-Wilmington. We had an excellent…read moreexperience with Ronan and the entire BMW team, which included Joey Moore, the Sales Manager and Chris Holland, the Business Manager. Ronan is very well-versed in his product knowledge, which is a priority for us, having been in the auto sales business some years back. He answered our questions without hesitation and importantly, provided important insights based on his knowledge and experience that helped considerably in the design of our X-5. He made suggestions that added so much to the final product. Because of his attention to detail and commitment to excellence, we could not be more pleased with our new vehicle. Importantly, we genuinely enjoyed working with Ronan. We cannot recommend him and his team more highly. We intend to work with him in purchasing any future BMW's.

This is an EXCELLENT BMW dealership.i have purchased 2 BMW's here in the last 2 years .my service…read moreexperience has been WONDERFUL from Brian the service director to my Excellent service advisor Richard Austin who gives you updates on everything being done. I highly recommend BMW of Wilmington for buying your next BMW or for all your service needs. This is why this is a Dealership of EXCELLENCE !!

Matt was wonderful to work with as well as Brandon. Would do business with Audi again.read more

My experience at Audi Cape Fear was disappointing. Ms. Sara was professional, respectful, and made…read moreme feel welcome. Unfortunately, everything changed when I met with Brandon Pratt in finance. He was rude, huffing and puffing, and acted like helping me was a burden. As a young Black man, I left feeling like I wasn't taken seriously. I honestly feel the situation may have been different if I had an older person, like my dad, with me. I stayed calm and respectful even though I felt completely disrespected.

Customer service and professionalism Having a sense of…read moreurgency Anticipating customers needs Providing options for ALL customers

UPDATE: Following my initial review, I was contacted multiple times by the sale staff, including…read moretext messages, phone calls, and even an uninvited visit to my home. They requested that I remove this review, stating it would result in someone losing their job. I have since filed a formal complaint with Kia's corporate office regarding this behavior. Unfortunately, I have yet to receive any follow-up or apology from the dealership regarding these concerning and invasive actions. *** I recently visited Coastal Kia to test drive a car, but the experience left me frustrated due to high-pressure tactics and a lack of transparency. Although I ultimately purchased a car I'm happy with, I was pressured to make a decision immediately, despite expressing that I wanted to leave and think about the purchase. Following the transaction, I was surprised to find $6,000 in "packages" and "plans" included in the total cost, which were never discussed with me. When I called the dealership to address this, I spoke with both Uber and my salesperson, Riley. Riley explained that the packages included things like paint touch-ups, but I was still disappointed that these fees weren't clearly explained upfront. I was also frustrated that other car options weren't shown to me, which made me feel pushed into a decision that stretched my budget. At Riley's suggestion, I returned to the dealership to discuss the details. Since Riley was unavailable, I met with Uber, who confirmed that the "packages" were essentially dealer markups, with the paint touch-ups being part of a $0 exterior protection plan. Noting my frustration, Uber offered to refund the credit card fee on my down payment and provide all-weather mats--on the condition that I sign an agreement not to share my experience publicly. This request made me uncomfortable, and I didn't feel right about it. I was then referred to Peggy, the Operations Manager, who offered several goodwill gestures, including all-weather mats, a cargo cover, a roof rack, and a refund of my credit card fee. She even asked if I wanted to return the car. I told them I needed to think about it and would make a decision when I came back for my tags. Not twenty minutes later, Peggy called to offer an additional $1,000 as part of the resolution. While I verbally accepted this offer, the written agreement to not speak about my experience, which I reviewed a few days later, felt overly restrictive. After requesting clarifying changes, I ultimately decided not to sign. Another concern was the purchase process itself. Jan, who handled financials, showed me a diagram explaining how to complete the company survey and offered to fill my gas tank if I completed it at the dealership. This felt like undue pressure to provide positive feedback, which only added to my discomfort. While I'm happy with the car, the buying experience at Coastal Kia was upsetting. The lack of transparency and high-pressure tactics detracted from what should have been an exciting milestone. I hope Coastal Kia takes steps to improve their practices, prioritize transparency, and create a better experience for future customers. (Attached are photos of the car sticker detailing the additional "packages" and "plans" and the survey diagram provided by Jan.)

I coordinated a service and maintenance appointment for my sons vehicle. I made the appointment…read moreonline through the Toyota app. We arrived in the service bay at the time of our appointment and Austin checked us in. After a short conversation we left our vehicle and went to lunch. I received texts, emails, and a phone call about the inspection with recommendations on what should be done. Most of the items on the list actually needed servicing and maintenance. One thing that stood out was the tires. The set of tires on the vehicle are high mileage tires that are not near the rating. They kept texting and making sure I didn't want new tires. Other than the back and forth about tires, everything went well and the price range was right around what I expected. This is the dealership where we purchased the vehicle new in 2012. Between here and Jacksonville Toyota all the vehicle maintenance history can be retrieved if needed. I would recommend this dealership for vehicle maintenance and service.

Very disappointed. had 60k done in Greensboro Toyota and brought vehicle to Hendrick Toyota odf…read moreWilmington for the first time for an oil change, tire rotation and check bluetooth phone. They charged me for looking at the bluetooth and did not find anything wrong. Also replaced cabin filter and air filter front and rear brakes and battery. I checked the brakes and they had plenty of pad left and battery was fine. Left with a $1800 BILL.

Picked up a 2026 Honda Passport here a few weeks ago, and I couldn't be happier. I came in just to…read moretest drive, not buy, but Michael Baker changed that. Friendly, genuine, and a former Marine, I trusted him right away. He pointed me to the Passport, which I hadn't even considered, and one test drive later I was sold. The whole process was fast, smooth, and professional. I was out the door in under 90 minutes, which never happens when buying a car. The staff was great, the finance process was seamless, and Michael made sure the SUV was spotless and walked me through all the features. If you're shopping, buy a Honda, buy it here, and ask for Michael Baker. You will not be disappointed.

I had a great experience getting my car serviced here. As a girl who knows absolutely nothing about…read morecars, I was honestly super nervous when a friend of mine told me I'd need to take my car in to the dealership. What I mistakenly assumed would be an easy in and out fix was actually a bit more complex, but the team here were incredibly honest, upfront, kind & patient with me. They prepared me for both best & worst outcomes and kept me updated every step of the way. There was zero pressure for me to commit to anything after being given a quote. A special shoutout to Nick W who didn't talk to me condescendingly like some of the other shops I got quotes at & made sure I understood the extent of services I'd need. Unexpected repair costs always suck but I felt that I walked away from this fix with the best possible outcome. Super grateful to the team here for making me feel comfortable!

I went to the dealership because my sister has purchased from here and had a great experience. I…read morewas looking for a used car and was not in a hurry, but I found my car that day!! We worked with Rumor Campbell, who was wonderful to work with! He's calm and applies no pressure. They should lose a star because finalizing the paperwork is always so stupidly slow! It's not just this dealer - it's always so slow. The guy we worked with was great, though.

Had my Colorado Serviced today! Christian Tramontozzi was my service advisor! A complete…read moreprofessional and truly a nice guy. I highly recommend him and the rest of the staff at Jeff Gordon Chevy !! Thank you for the continued great service you provide.

Grant was amazing! Fantastic dealership to buy from. Would 100% buy from here again, thank you!read more

Updated: Since the owner now has left message on my review, I want everyone to understand how dumb…read morethat sounds if I would've taken a vehicle and not paid with it being "illegal", I would be in jail someone had to give me the keys to the car. I would also like to note that they haven't made contacted with me for my refund the dealership for the last months has ignored me about receiving a refund because they will not respond. I paid 1000$ dollars before even taking the car off the lot, which was the guarantee that I was bringing a paycheck to them for the rest of the loan. They took and they didn't respond nor are they willing to work with me to give my 1000 deposit back. I would have stopped contacting if they would have simply said it was non refundable. At this point the back and forth is time consuming shows a lot, I have my own small business and treat customers better. I just happened to have a family emergency it was only 1 day they would have had to wait. I stopped dealing with them because they continued to threaten me with police while I had a check written for them and showed proof of fund at the dealer which is why they let me take it off the lot with the keys. I left the car at my school for them to pick it up in case they had any more tricks to pull. I have so many message threads I could post but the last thing I have to say is be careful who you chose to make a big purchase especially if you are in a bad situation and trying to get real help from people who "care" :)