My husbands car battery went out and he went online to purchase his battery. They were cheaper than…read moretheir competitors. He stopped at the gas station for gas and his car wouldn't start. As it was getting closer to closing time, and he didn't want to risk not being able to get the battery, so he called to see if I could pick up the battery for him, and store associates stated that I could. All I needed to do was bring his ID to verify his order. Upon walking into the store, there were two women that greeted me, and I informed them I was picking up a battery for my husband. The one associate instantly knew who I was without me telling her. They explained about the core processing and what needed to be done to get the rebate back once the old battery has been removed from the car. They were both so kind and friendly.

Certainly not as overcrowded with intimidating auto parts, grease, mechanics as other auto parts…read morestores I've visited. It was surprisingly clean and neatly organized. Customer service reps were nice and led me straight to what I was there looking for.

Super helpful staff made sure we had the right wipers and that they were installed correctly…read more Shoutout Nathan for finding the right ones and Robin for the installation. Took 5 minutes total :)

If there was a no star rating I would give this location, better yet a particular member - Ken K…read morezero stars. I'm a delivery driver who relies on their car for making a living as a college student. My older car had been having some problems so my friends suggested I buy a rebuilt alternator through Advanced Auto Parts online and they'd help install it. After the installation, my car worked normally for about a week then continued to die. After replacing the battery along with the rebuilt alternator, it was clear my culprit was the defective rebuilt alternator. I was forced to go to an auto repair shop to get a brand new alternator and another couple hundred dollars spent on the problem to finally have it fixed. My plan was to return the defective alternator back to Advanced Auto Parts to get my money back since it didn't work. After talking with Ken K. he told me that he didn't want to refund my alternator since he was concerned with meeting the stores quota for the quarter. I was immeadiately off-put by this comment because if their product didn't work, I wanted my money back. He kept prying me to return it to the store I had picked it up at because it was their problem - not his. He said he would be losing money by giving me a refund and I stated I had already lost enough money buying this product from Advanced Auto Parts and time out of working as a driver. I had to push to get him to give me a refund. This was the most unprofessional customer service interaction I have ever had in my life. He continued to try make an apathetic apology saying that he doesn't understand why a rebuilt alternator would be defective. After all was said and done, he said "I hope that doesn't happen next time and keep in mind you should return it to the store you picked your item up from" well Ken K, there won't be a next time thanks to your off putting social skills.

I needed a new rim for my car. I called and they were so helpful and found a replacement. My plan…read morewas to pick up the rim and take it to an auto body shop to get it put on my tire and then onto my car. While I was at liberty, they offered to do all of that as well. Also, they wound up repairing the tire because it had a nail in it! They noticed that my battery was not screwed in tightly and, sometimes it would keep my car from starting. I thought I was going to have to get a new battery but they let me know that it just wasn't screwed in tight. So they also offered to do that. I'm so grateful that I didn't have to spend an arm and a leg. I will recommend these guys to whoever I can and return if I ever have any future problems. This is one of the best parts about giving your dollars to locally owned businesses....because they actually care! Thanks guys!!

Drove 2 hours just to be told I couldn't pay for a transmission cause the registers close at 430…read more They told me twice on the phone that they dont close til 5. Also told me on the phone that I couldn't pay on the phone and they needed a day or 2 to pull the tranny after I paid for it. So drove 2 hours to pay and was shafted by these idiots. Will not be doing business with them

Racists,unprofessional, charged me for service they did not complete. Trained to upcharge by any…read moremeans.

Editing my review to reflect my full experience. Was very happy that Andy Wurm reached out to me…read moreand offered assistance with this matter. This probably would not have been an issue for someone who drives enough to replace tires every 5 years. Great to see the company stand behind their product and service. Bought a set of new tires from Andy Wurm in November 2015. I don't put a ton of miles on my vehicle. Tons of tread left on them. But I noticed that one of the tires developed a slow leak, so I took it to my local service station (I moved to Florida after buying the tires). Turns out 2 of the tires they sold me were made in 2011. So they were 4 years old when they sold them to me. That's roughly half the recommended life for a set of tires. So now I'm having to replace all of these tires 4 years sooner than I should have. No point in saying I'd never shop there again - as I live out of state. But really disappointed.

Had a great experience. Brought the car in for a Software sensor recall. Met Justin , my service…read morewriter. He explained all that was going to happen and what was needed. He was very courteous and professional. I knew it would take sometime to complete. dropped it off at 8 am and it was done by 2:30. I paid for the the car it received the free oil change for life Had the tire rotation done too. I am good to go. Thanks Justin!.

I'm going yard with this review of Ackerman. Their service department was exceptional.. My overall…read moreexperience was flawless and I'm rewarding them with a full 5. I scheduled the the appointment over the phone. I live out of town, but my son's car is in Saint Louis where he attends college. I set it up when I would be in town. My appointment was for an oil change and tire rotation early Saturday morning. The Bay Area was so clean you could eat off the floor. The initial staff was friendly. He took me in immediately and I met with a service advisor Vincent. The waiting area was clean and comfortable. Complimentary bottle water and snacks are provided. My advisor came out to speak with me on recommendations for additional service. With the mileage being close to 90k performing a more extensive service with fluids and replacement of spark plugs. I agreed. He also said I could locate a coupon online and use, even from another dealer. With a more extensive service they needed two more hours. The car was completed at approximately the three hour mark. They also at my request removed an insurance beacon and scraped off the glue residue. Checkout was smooth and I utilized a 10% discount. They take all major credit cards. I was given my paperwork. The staff were friendly and professional. I would recommend and will return.

I was sold a faulty transmission I will never go to these ppl again in life. I bought this back in…read moreDecember but it was sitting because I needed a mechanic to work on installing it. this transmission came with a 10 day warranty so it's wayyyyyy too late to take it back. But I paid $750 just to throw it away.

Great deals on great parts. I have used them for probably 20 years and they never disappoint. Clean…read moreenvironment and they make it easy to do business with.

I went to purchase the knobs for my tires. It was 3:19 pm on 12/7/2024 and the door was locked. So…read moreit was two other customers trying to get in the store along with an officer and he said they locked the door because it's only one employee working. The gentleman asked what I wanted and I told him but he didn't advised me where it was located in the store. The officer assist me in locating the item so I could leave. But I had to wait until another customer was finished before I could leave the store. I over heard the employee say two other workers left at the same time. This is bad management. Higher more employees and staff the workers to be working together and not one at a time.

Always respectful and very helpful every time I come in whether it be finding parts or paint for my…read morecar they always have the answer, I definitely recommend to anyone

Mario is so helpful! Thank you Mario! He eased my mind by showing me what was and was not a concern…read moreso I didn't need to wait for an appointment at the dealership

My husband brought my car in to have the battery checked because it went dead. Anjum greeted him…read morewith a friendly face and immediately tested the battery and said that it registered bad on their machine. Now he could have sold my husband a new battery because we obviously didn't remember that we got a new battery last year at the dealership, but instead he said there was a sticker on it that says 7/21 which he assumed meant we bought it last year and suggested we take it back to the dealer. Honesty is hard to find these days so this AutoZone will be visited again.