Had a burned out blinker and Mike changed my turn-signal light free of charge and he did a great…read morejob!

Lousy customer service rarely surprises me these days. Having a job in retail might have meant…read morecustomer service was important at one time. I'm told that hired help is so hard to find that the only apparent job skill needed is a pulse. I don't actually believe that. But so often I'm finding it to be the only trait I can identify when I'm face to face with many of the front line workers on any given day. This afternoon I entered the auto parts store. One of countless that I've navigated during my life's numerous car issues since 1984 id say. Back as a teenager I wasn't qualified to work at such a place because I was uncomfortable in any position dealing with strangers. Not exactly shy, but not skilled in opening a conversation with strangers. I was good with mechanical stuff and could perform many basic maintenance needs for motorized as well as pedal powered machines. But because I only had a pulse at that time, I wasn't ready to enter the work force for the far distant future of the 21st century job market. Fast forward to 2021. I'm old by the standards of the millennials, old by my standards as I viewed anyone over 30 once upon a time. The 4 young men today at Auto Zone were all up at the front counter, one was at the cash wrap ringing up a paying customer. Two were standing, and talking about something, not busy nor were they completely doing anything of concern. Number four was aware that I was looking for something after I already looked for it and failing to locate it, returned to the front to ask. If you've ever been to any auto parts store in America, the way it works is you A) Go straight to the aisle and track it down yourself. B) Go to the area (for example air, oil, or fuel filters) where they are shelved and you'll see a couple paperback catalogs hanging from a cable or similar. You locate the make model and year of the vehicle you are working on and after learning this method (it's like learning the Dewey decimal system in the library, except the librarian isn't there to teach you, so generally a store employee might show you or, in my case dad did) you find the code and search among the secret number code scheme embedded into this mysterious car repair coven. C) You go to the counter and one of the presumably trained employees does (B) for you, or they use the modem computer system right up on the counter and go fetch your part from the cavernous warehouse behind the door. Today's MENSA applicant did a bit of B and C. He looked up the code on the computer. HE DID THIS BECAUSE THIS STORE DOESN'T Apparently have the catalog. In fact this shitty store only stocks ONE brand of filters period. STP. So he looks up the code, writes it down and hands it to me. At first I walked towards the wall of filters. I KNOW this f'n system. I KNOW how to read the catalog and how to find the parts. I KNOW how to do his job, but I'm NOT going to do it. In the case of auto parts stores not having these catalogs, it's standard practice to look up these scary coded numbers and then GO FETCH the parts for the paying customer. My main store always does this. Often when they're busy I'll happily go get the parts myself, I LIKE the fact that I'm one of the customers that can in fact DIY with absolute confidence AND COMPETENCE, hold my own in their sort of secret club. But when I go into a bozo outfit that employs dimwits that are both INCOMPETENT as well as LAZY, I am not so forgiving. Terrible customer service. I MIGHT be out of line in this review. But I don't believe I am. The manager of that store needs to know that the workers that are lazy should be working at his competitors store, not his. I didn't buy the filter at this store. I'll likely not return to this store. Good customer service brings repeat customers, lousy service brings words such as these.

Have always had great experience at Kalscheur's. The service technicians are very experienced and…read morethorough. I have purchased a Chrysler 200 and then a Jeep Cherokee. The Jeep is 10 years old and runs great. No problems due to the good care that Kalscheur's gives it.

Horrible customer service from the woman at the front desk in the Service area. I pulled up at 7:55…read moreone morning (open sign was on) and wasn't greeted by the woman at the front desk. In fact she was looking at me with an annoyed/shocked expression on her face...like I was clearly interrupting the breakfast she was eating at the desk. I explained that my tire was quickly losing air and I didn't know what to do. She told me to go across the street that they couldn't help because no one was there. She was just there to take scheduled cars. I've absolutely never been treated like that before. Understandable if no one is there but no need to be so cold and clearly uninterested. The service station across the street was gracious and was able to help me quickly.

I would like to commend Wright's Auto Service for their exception customer serviced. The owner…read moregraciously agreed to take in my neice's car which would not start ahead of schedule. Her mom had just passed at Meritor and she needed the car. This was a great help to her at a difficult time. Thankyou to Wright's Auto Service!

I was lucky enough to find Wright's thru Yelp reviews. I am so grateful. Wright's is amazing. I…read moreappreciate that they give fair pricing and always go above what is expected. I brag that I found this place. It's a gem!

I have brought my 1974 Camaro to them. They always treat me right. Honest place to get your car…read moreworked on. That's hard to find today.

Thank You Shawn & Brandon I'm on the older side of life…read moreand have been to many auto shops in my time. The honesty and kindness they showed me, kind of took me by surprise. I thought the days of caring for and showing respect for a paying customer was a thing of the past. Shawn and Brandon not only solved the stalling issues the car was having in a timely manner at a very reasonable rate, but also made me feel welcome while in the waiting room. Even enjoyed reading the sports page. Go Pack Go! Sincerely, Bob

I was short on time and my wife's car needed an oil change. I came here and was treated to nothing…read morebut kindness. They even brewed me a fresh pot of coffee. They offered me some up-sells but I politely declined. No hard sell. I requested to opt out of the dexos oil and go a basic oil change with a coupon. They obliged and allowed me to sign a waver to opt out of dexos. I highly recommend. http://www.agcoauto.com/content/news/p2_articleid/17 I don't understand how this place gets such bad reviews?

terrible experience said they couldnt change my oil filter because it was in a weird spot. I have a…read morecrown victoria 2006 there is nothing weird about it. they gave the vibes of just trying to get me out of there quickly. fire the mechanic

I took my 2026 Ram 3500 to P&B for undercoating. I had stopped there prior to our appt to confirm…read morewhat would be done. I advised at that time I would remove the fender liners so they could do a thorough job. They said that was fine. I dropped my vehicle off as scheduled & went to lunch. I rec'd a call from them stating they could not do the undercoating due to the fender liners being removed. I called them back & they agreed to do a partial application for half the price & I would return once the liners were reinstalled to finish the job. I had an uneasy feeling about this place, so when I returned home, I removed the plugs from the holes & could see they had barely sprayed any product inside the doors or rocker panels. They didn't do the tailgate at all! I called P&B to discuss this sloppy job & in order to resolve the issue, they agreed to finish the remainder of the job for no additional cost to me. When I called back to make the appointment, the manager who was going to do the work was never there & never returned any of my calls. I had to call corporate to get this resolved. I ended up getting my money back. I took my vehicle to a different business in Madison who did a complete/thorough job for less then what P&B was charging. I will not take my vehicle back to this business. Shabby work & disappointing customer service.

Needed a new tail light assembly for a trailer I'm working on and an RV dealer suggested these…read moreguys. While they didn't stock or sell the the actual part I needed they went out of their way to locate someplace that did. This isn't an unusual type of thing historically but I feel it's something that isn't practiced as often as it should be. I was not buying their wares, but they took the time to refer me to another vendor. That's the type of service I really appreciate, and it assured me that one day in the future I'll know of TWO places I will be glad to return to if I ever need this type of item again!

Stopped in today for a weird rattling noise after getting my flat tire patched elsewhere…read more 10/10 recommend. Car issues stress me out to the max. He called before fixing anything and I was able to pick up vehicle same day. Tom explained everything when I arrived and showed me pictures of the issue I was having (strut mount broke). Very grateful for the service and will be returning if any other issues arise. He didn't try to oversell anything. Car drives more sturdier than when I dropped it off!

honest, polite, get it right the first time...been taking my car there for years and never had a…read moreproblem with their service and repairs

BMW of Madison has always given me the best service. They are prompt in getting me in whenever I…read moreneed a repair and always return my car to me in top shape. I get a complimentary car wash and when needed a loaner vehicle! I feel like I am always valued as a customer.

Why are all BMW dealerships and their service departments crap? I will never own another BMW they…read moreare junk!!! And they don't stand behind their crappy cars that are less than 3 years old and constantly having issues can I say