Wrong address for the place, as it's about a mile and a half west on 51. BUT...you should…read moreabsolutely take the trip here if you're in the area. The stock and store are typical of any auto parts store, but I'm sold on the staff that works here. They've been helpful and personable, working with me to find exactly what I need and suggest alternatives when possible. I'll make this place my typical destination for requests and orders in the future.

Fantastic customer service. I have been in this store twice and BOTH times was greeted with…read morecheerful, helpful associates. Upon my visit this week, an employee changed the battery in my key fob and then proceeded to my car to make sure everything worked properly. Wow! Great job Advanced Auto Parts of Stoughton!

Had a burned out blinker and Mike changed my turn-signal light free of charge and he did a great…read morejob!

Lousy customer service rarely surprises me these days. Having a job in retail might have meant…read morecustomer service was important at one time. I'm told that hired help is so hard to find that the only apparent job skill needed is a pulse. I don't actually believe that. But so often I'm finding it to be the only trait I can identify when I'm face to face with many of the front line workers on any given day. This afternoon I entered the auto parts store. One of countless that I've navigated during my life's numerous car issues since 1984 id say. Back as a teenager I wasn't qualified to work at such a place because I was uncomfortable in any position dealing with strangers. Not exactly shy, but not skilled in opening a conversation with strangers. I was good with mechanical stuff and could perform many basic maintenance needs for motorized as well as pedal powered machines. But because I only had a pulse at that time, I wasn't ready to enter the work force for the far distant future of the 21st century job market. Fast forward to 2021. I'm old by the standards of the millennials, old by my standards as I viewed anyone over 30 once upon a time. The 4 young men today at Auto Zone were all up at the front counter, one was at the cash wrap ringing up a paying customer. Two were standing, and talking about something, not busy nor were they completely doing anything of concern. Number four was aware that I was looking for something after I already looked for it and failing to locate it, returned to the front to ask. If you've ever been to any auto parts store in America, the way it works is you A) Go straight to the aisle and track it down yourself. B) Go to the area (for example air, oil, or fuel filters) where they are shelved and you'll see a couple paperback catalogs hanging from a cable or similar. You locate the make model and year of the vehicle you are working on and after learning this method (it's like learning the Dewey decimal system in the library, except the librarian isn't there to teach you, so generally a store employee might show you or, in my case dad did) you find the code and search among the secret number code scheme embedded into this mysterious car repair coven. C) You go to the counter and one of the presumably trained employees does (B) for you, or they use the modem computer system right up on the counter and go fetch your part from the cavernous warehouse behind the door. Today's MENSA applicant did a bit of B and C. He looked up the code on the computer. HE DID THIS BECAUSE THIS STORE DOESN'T Apparently have the catalog. In fact this shitty store only stocks ONE brand of filters period. STP. So he looks up the code, writes it down and hands it to me. At first I walked towards the wall of filters. I KNOW this f'n system. I KNOW how to read the catalog and how to find the parts. I KNOW how to do his job, but I'm NOT going to do it. In the case of auto parts stores not having these catalogs, it's standard practice to look up these scary coded numbers and then GO FETCH the parts for the paying customer. My main store always does this. Often when they're busy I'll happily go get the parts myself, I LIKE the fact that I'm one of the customers that can in fact DIY with absolute confidence AND COMPETENCE, hold my own in their sort of secret club. But when I go into a bozo outfit that employs dimwits that are both INCOMPETENT as well as LAZY, I am not so forgiving. Terrible customer service. I MIGHT be out of line in this review. But I don't believe I am. The manager of that store needs to know that the workers that are lazy should be working at his competitors store, not his. I didn't buy the filter at this store. I'll likely not return to this store. Good customer service brings repeat customers, lousy service brings words such as these.

I'm a local resident and I've shopped there periodically. My battery died, while about 40 miles…read morefrom home. I called around in the area and no one had a battery for my car, a 2019 Honda CRV. I called Advance and they had what I needed so I headed home. Service was great. They not only had what I needed but they replaced the battery for me and a cold and windy night. I also bought new wiper blades which I needed and they installed them as well. Great service at no extra charge.

Ok I've been here two weekends in a row and I'm not very happy at all. To start they only ever seem…read moreto have two people there I have dealt with Heather and Mercedes. Mercedes can't seem to do anything by herself always asking the manager Heather for help with her problem when Heather is already dealing with a customer interrupting her. Mercedes will be randomly walking around and trying to chit chat with Heather when there is a line of people and not being very helpful. Now today my partner and I walked to Advance auto over a mile from out house our thermostat gasket for our mini van had blown out so we couldn't drive our van. We checked online to make sure they had one before we started walking we get there since they haven't done a store wide inventory in "quite a while" according to Heather they didn't actually have it or at least couldn't find it. She contacts Janesville Advanced Auto Parts to see if they could bring one over for us cause again we had no car. We are told at 11 am that the gasket should be here no later then 11:30. So we walk up to burger king for a early lunch and to wait. We come back at 11:30 and the gasket hasn't even left Janesville yet. My partner and I are beyond mad at this point when we had started our quest at 10 am it was 75 degrees by 11:30 it was 88 with a heat Index of 90. We still have to walk back install the gasket with the gasket seal and leave the car sit for 24 hours. Two hours later were no closer to getting this gasket. We walked over to O'Reilly auto parts and guess what. They had the gasket we spent 5 minutes at O'Reilly's and was on out way home. From now on O'Reilly's is getting my business.

I scheduled a service appointment with Zimbrick VW of Middleton because my engine was making some…read moreodd noises when idling, and also didn't seem to be running 100% smooth at highways speeds. I had traced the issue to the VVT solenoid (AKA cam magnet) which I had already replaced once, and suspected the issue was coming from that. They proceeded to quote me over $5000 for 4 different repairs. After doing some research, I concluded that 2 of those repairs (which would have totaled somewhere around $3400) were completely unnecessary and they were just trying to upsell me. For the actual repair relating to my VVT solenoid (and oil spool valve) they quoted me $1000. After looking up the repair I quickly realized that was very overpriced, as the repair was essentially removing 3 bolts, popping two parts out, and replacing them. So I asked if I could just buy the parts and do it myself (which I actually didn't do and decided to buy online, because their parts were also overpriced - $500 at the dealer vs $278 online for the same OEM parts). I did have them move forward with a separate repair they flagged, which was new tires and wheel alignment ($1000, which I will admit was a decent price). However, they then charged me an additional diagnostic fee "because I didn't move forward with service"... even though I paid them $1000 for new tires. When I initially dropped the car off I signed for the diagnostic fee, and I explicitly remember reading that they waive the diagnostic fee if you move forward with service. However, they explained to me that my tires were under a "separate diagnosis" and that the tires didn't count or fall under the "diagnostic fee". Overall I left feeling like this place doesn't care about their customers and just wants to make money.

The eastside service has proven to me nothing but poor and incompetence. I have given them more…read moreopportunities than most would be willing to do and they have NOT improved. Stay away from getting your car serviced at Zimbrick Madison Eastside.

BMW of Madison has always given me the best service. They are prompt in getting me in whenever I…read moreneed a repair and always return my car to me in top shape. I get a complimentary car wash and when needed a loaner vehicle! I feel like I am always valued as a customer.

Why are all BMW dealerships and their service departments crap? I will never own another BMW they…read moreare junk!!! And they don't stand behind their crappy cars that are less than 3 years old and constantly having issues can I say

Quinn and Melissa went ABOVE and Beyond to find exactly what I wanted and not to mention I needed…read morewithin 48 hours! They drove out of state to bring back my beautiful new Atlas. Their professionalism was second to NONE! Thank you SO Much!

Zimbrick Volkswagen is a 5-star operation! On a recent trip from Chicago, the heat shield near my…read morefront wheel came loose and sounded as if it were slicing through my car engine. I was fortunate to land at the Middleton location, where Tim diagnosed the problem and found a solution, allowing me to drive back to Chicago as planned. It was a relief to work with a dealer who clearly communicated the work and pricing. Ever grateful for the excellent service.

I took my 2026 Ram 3500 to P&B for undercoating. I had stopped there prior to our appt to confirm…read morewhat would be done. I advised at that time I would remove the fender liners so they could do a thorough job. They said that was fine. I dropped my vehicle off as scheduled & went to lunch. I rec'd a call from them stating they could not do the undercoating due to the fender liners being removed. I called them back & they agreed to do a partial application for half the price & I would return once the liners were reinstalled to finish the job. I had an uneasy feeling about this place, so when I returned home, I removed the plugs from the holes & could see they had barely sprayed any product inside the doors or rocker panels. They didn't do the tailgate at all! I called P&B to discuss this sloppy job & in order to resolve the issue, they agreed to finish the remainder of the job for no additional cost to me. When I called back to make the appointment, the manager who was going to do the work was never there & never returned any of my calls. I had to call corporate to get this resolved. I ended up getting my money back. I took my vehicle to a different business in Madison who did a complete/thorough job for less then what P&B was charging. I will not take my vehicle back to this business. Shabby work & disappointing customer service.

Needed a new tail light assembly for a trailer I'm working on and an RV dealer suggested these…read moreguys. While they didn't stock or sell the the actual part I needed they went out of their way to locate someplace that did. This isn't an unusual type of thing historically but I feel it's something that isn't practiced as often as it should be. I was not buying their wares, but they took the time to refer me to another vendor. That's the type of service I really appreciate, and it assured me that one day in the future I'll know of TWO places I will be glad to return to if I ever need this type of item again!

There's no one else I would trust with my car. Friendly, upfront service and quotes, fair pricing,…read moreand great customer service. I am very happy with the service and I feel safe leaving my car in the hands of these technicians. These guys can be busy though (which is a good sign) so try and preplan for maintenance checks, tires, and oil if you can! Thanks guys for the great service!

Jesse is great to work with, friendly and knowledgeable. The team was able to solve an issue with…read moremy sensors at a much cheaper price than the dealership.