Can't speak highly enough of this place. Brady is the GM of this store and the Evansville location…read moreas well. I travel for work and Evansville is 4.5 hours from my home. I checked my oil and the dip stick was dry. I was a couple minutes from the Evansville location so I have them a call. Brady answered the phone from the Oregon location (20 minutes away) and informed me that they had been closed for half an hour. I explained the situation to him and he said he'd meet me in Evansville and get me the oil I needed. Brady went above and beyond to make sure I wasn't stranded 4.5 hours away from home. Cannot thank him enough.

Napa always has gear heads working for them. It is a great place for a guy like me who hasn't…read morereally worked on a car for over 20 years. Once when it was raining the guy went out with me and helped me replace the battery in my wifes car.

Beau at the Advanced Auto Parts on Northport Dr, Madison, WI is the best! He saved our day. He…read moreinstalled a new battery in my car. We had been at two other battery places that would not do it. He said it was no problem and got it done quickly. Thanks Beau! You saved our moving day.

Tony was very helpful. He helped me talk through options for windshield wipers and explained the…read morewarranty process. I highly recommend this store.

Our car was running hot and Kristother & his staff were so helpful, they went above and beyond to…read morehelp us. Thank you Kristopher!

My battery died one day before I'm heading back south to Virginia, and while no other mechanics are…read moreever open on Sundays, Alic was willing to change my battery out even though they don't do that on Sundays. If not for his willingness, I would be stranded here for another day or so. He was super knowledgeable on what to do, and clearly is an excellent mechanic! Advance auto is lucky to have him as an employee!!

I just wanted to send a big thank you to Don Miller Subaru service for helping me with an issue. I…read moredropped a diamond pendant down the side of the seat and was unable to find it. I went to Don Miller Subara service and was helped by Ryan. He tried to find the pendant but after some searching said the the seat would need to be taken out. Thankfully, after taking the seat out the diamond was found. Big thanks to Ryan and DM Subaru for helping me with this issue for no charge!

A few things came to mind with my experience at this repair shop…read more 1) They returned my car completely covered in bird droppings. It had been cooking in the sun and smelled awful. 2) They don't give rides to Epic which is my workplace... 3) The person in charge of my ticket went om vacation right after I brought my car in. I had to call them to get updates, and there was some confusion each time 4) They said they'd have the part my car needed "tomorrow", and when I called them tomorrow they said it's take another 1-2 days 5) They fixed the suspension issues I had, but there was still loud squeaking coming from under my car they didn't even mention (this cleared up after a car wash 6) Soon after leaving the lot, my brake light falsely turned on

Had a burned out blinker and Mike changed my turn-signal light free of charge and he did a great…read morejob!

Lousy customer service rarely surprises me these days. Having a job in retail might have meant…read morecustomer service was important at one time. I'm told that hired help is so hard to find that the only apparent job skill needed is a pulse. I don't actually believe that. But so often I'm finding it to be the only trait I can identify when I'm face to face with many of the front line workers on any given day. This afternoon I entered the auto parts store. One of countless that I've navigated during my life's numerous car issues since 1984 id say. Back as a teenager I wasn't qualified to work at such a place because I was uncomfortable in any position dealing with strangers. Not exactly shy, but not skilled in opening a conversation with strangers. I was good with mechanical stuff and could perform many basic maintenance needs for motorized as well as pedal powered machines. But because I only had a pulse at that time, I wasn't ready to enter the work force for the far distant future of the 21st century job market. Fast forward to 2021. I'm old by the standards of the millennials, old by my standards as I viewed anyone over 30 once upon a time. The 4 young men today at Auto Zone were all up at the front counter, one was at the cash wrap ringing up a paying customer. Two were standing, and talking about something, not busy nor were they completely doing anything of concern. Number four was aware that I was looking for something after I already looked for it and failing to locate it, returned to the front to ask. If you've ever been to any auto parts store in America, the way it works is you A) Go straight to the aisle and track it down yourself. B) Go to the area (for example air, oil, or fuel filters) where they are shelved and you'll see a couple paperback catalogs hanging from a cable or similar. You locate the make model and year of the vehicle you are working on and after learning this method (it's like learning the Dewey decimal system in the library, except the librarian isn't there to teach you, so generally a store employee might show you or, in my case dad did) you find the code and search among the secret number code scheme embedded into this mysterious car repair coven. C) You go to the counter and one of the presumably trained employees does (B) for you, or they use the modem computer system right up on the counter and go fetch your part from the cavernous warehouse behind the door. Today's MENSA applicant did a bit of B and C. He looked up the code on the computer. HE DID THIS BECAUSE THIS STORE DOESN'T Apparently have the catalog. In fact this shitty store only stocks ONE brand of filters period. STP. So he looks up the code, writes it down and hands it to me. At first I walked towards the wall of filters. I KNOW this f'n system. I KNOW how to read the catalog and how to find the parts. I KNOW how to do his job, but I'm NOT going to do it. In the case of auto parts stores not having these catalogs, it's standard practice to look up these scary coded numbers and then GO FETCH the parts for the paying customer. My main store always does this. Often when they're busy I'll happily go get the parts myself, I LIKE the fact that I'm one of the customers that can in fact DIY with absolute confidence AND COMPETENCE, hold my own in their sort of secret club. But when I go into a bozo outfit that employs dimwits that are both INCOMPETENT as well as LAZY, I am not so forgiving. Terrible customer service. I MIGHT be out of line in this review. But I don't believe I am. The manager of that store needs to know that the workers that are lazy should be working at his competitors store, not his. I didn't buy the filter at this store. I'll likely not return to this store. Good customer service brings repeat customers, lousy service brings words such as these.

I worked with Jim Zimmerman and he helped me get a great deal on my 09 Chevy Malibu. it was…read moreabsolutely beautiful. Not only how it looked but also it drove great. There was only a few problems with my locks and he made sure we got it fixed before i signed the papers. I am completely happy with how I was served and even Micheal N. helped me get a loner car while I waited for the fixes to be made. I will come back again when I am ready to trade in or buy a different car. Thanks guys!! ~Brandy

Don't take your car to a dealership unless it's under warranty. They will charge twice as much to…read morerepair anything that a small garage can do at half the price. Lesson learned.

I scheduled a service appointment with Zimbrick VW of Middleton because my engine was making some…read moreodd noises when idling, and also didn't seem to be running 100% smooth at highways speeds. I had traced the issue to the VVT solenoid (AKA cam magnet) which I had already replaced once, and suspected the issue was coming from that. They proceeded to quote me over $5000 for 4 different repairs. After doing some research, I concluded that 2 of those repairs (which would have totaled somewhere around $3400) were completely unnecessary and they were just trying to upsell me. For the actual repair relating to my VVT solenoid (and oil spool valve) they quoted me $1000. After looking up the repair I quickly realized that was very overpriced, as the repair was essentially removing 3 bolts, popping two parts out, and replacing them. So I asked if I could just buy the parts and do it myself (which I actually didn't do and decided to buy online, because their parts were also overpriced - $500 at the dealer vs $278 online for the same OEM parts). I did have them move forward with a separate repair they flagged, which was new tires and wheel alignment ($1000, which I will admit was a decent price). However, they then charged me an additional diagnostic fee "because I didn't move forward with service"... even though I paid them $1000 for new tires. When I initially dropped the car off I signed for the diagnostic fee, and I explicitly remember reading that they waive the diagnostic fee if you move forward with service. However, they explained to me that my tires were under a "separate diagnosis" and that the tires didn't count or fall under the "diagnostic fee". Overall I left feeling like this place doesn't care about their customers and just wants to make money.

The eastside service has proven to me nothing but poor and incompetence. I have given them more…read moreopportunities than most would be willing to do and they have NOT improved. Stay away from getting your car serviced at Zimbrick Madison Eastside.

So. This started as a two star. Here's a thought. If you…read moreoffer an "Express Service" for oil changes and you take the owners vehicle and pull it behind the service area to join its line of similar friends waiting for service-maybe. Just maybe. Let the incoming customer know how long "Express" is going to actually be. I had my truck serviced at a stand-alone service station yesterday. It took half as long for a slightly cheaper price. Maybe that's the route I should go next time as well with my Subaru. A simple -"hey thanks for stopping in. It's going to take over an an hour. Is that ok?" Would suffice nicely. The staff themselves are very nice, everyone masked indoors. Just add in a heads up folks. How did we get from 2 to 4? Service recovery. They apologized and gave a 10% discount.

I called on a 2006 Mazda RX-8 that they had used and the CarFax said it had a compression test…read moredone. Having owned 3 of these, this is the most important information you need to know when you are buying one. The salesmen would not send me the results but said the engine was below specs for what a healthy one would be. He wouldn't share how bad it was, I live many states away so I couldn't just stop in and see it. So they are selling a Rotary Engine Mazda that has lost enough compression to be failing to the public and are hiding how bad it is. I would not buy from them.