Freddy and Andy were outstanding. They resolved our long-standing technical issue. We are so…read moregrateful. I am a long time, BMW owner and have dealt with many dealerships. This one is hands-down, the most professional and knowledgeable dealership. We purchased our car here, and also had a long-standing technical issue resolved. These guys are top-notch!

Thank you, BMW of Wesley Chapel, for adding diaper change stations!…read more Six months ago, I left a review noting that there wasn't a diaper changing station in the men's restroom at BMW of Wesley Chapel. I'm happy to report that things have changed for the better, and I'm genuinely impressed by your responsiveness and commitment to families. What I appreciate Thoughtful design:** The diaper changing stations are conveniently located, clean, and well-stocked. Family-friendly environment:** It's clear you've put real effort into making visits easier for parents and caregivers. Professional service mindset:** It's reassuring to see a dealership take feedback seriously and act on it. Why it matters As a parent, small conveniences like this can make a big difference in what should be a stress-free service experience. It demonstrates respect for customers with children and a dedication to high-quality, inclusive facilities. Recommendation If you're visiting BMW of Wesley Chapel with a little one, you'll appreciate the added convenience. Thank you to the management and staff for listening, acting, and continuously improving the customer experience.

Giovani' customer service was very warming polite and courteous when installing my wiper blades he…read moreeven filled my wiper fluid. Very Thankful for his pleasant assistance.

I went into this location today not knowing whether or not I needed a headlight or DRL. Upon…read morearrival I was greeted by Giovanni. He answered all my questions, and got me in and out in under 10 minutes. Thank you!

To start off, my car has been running and functioning like a dream ever since i got it back in '98…read morebut in its older age some issues tend to arise. For example, my battery needed a jump a few days back but its been alright. So tell me why, after i go to this location for a simple oil change, my car runs like garbage. So now after pouring years of dedication into my vehicle, it now runs bad. Day ruined. never coming back!

Jorge is a great guy, spent extra time to find the part I was looking for, dude deserves a raiseread more

They are awful. So rude, they are so miserable. We parked for 5 minutes to get a parking pass and…read moreit was gone. They would not work with us at all. The girl wanted to charge us an extra 70 dollars for trying to have a conversation. They are ridiculous.

Arrived at this location this morning in need of coolant. As soon as I walked into the store I was…read moregreeted by the gentleman working the front counter and directed me to the coolant isle. Unbeknownst to the young lady stocking the coolant isle I snapped a quick photo just in amaze that not only was she focused on doing her duties but she quickly realized I was unsure of what coolant was needed. She approached me and asked if I was in need of an assistance. She quickly confirmed the coolant my vehicle needed. The sense of relief I felt by the care and attentiveness I was given was overwhelming. Doing your job is one but caring is an entirely different level of comfort that I feel every person should experience no matter what place of business you are in. Bravo O'reilly for employing people that truly care and kudos to the young lady that has set a standard of excellence and made my experience truly magical. 5/5! I will be returning it his location from here on out.

Bought used engine at a price lower than the competition. Engine was installed no problem and runs…read moregreat.

I was trying to purchase a rear axle assembly, supposedly with 86,000 miles on it, and supposedly…read morewith a 3-year warranty. The problem is, the online warranty makes no mention of rear end assemblies. It also makes no mention of who pays the shipping if your part malfunctions within the 3 years. I called, and "Joseph" (but I understand they use aliases) assured me axles were indeed covered, and that they would send a replacement at their expense, and wouldn't even want the axle back, so no return shipping to worry about. GREAT! So I asked him to email those exact statements and we'd be good to go. No email. I called back and he said, "I don't have the authority to change our warranty policy wording." Huh? All I asked was for him to WRITE what he SAID. He wouldn't do it. I also asked for a photo of the axle. Again NO. I came here to read these reviews, and it all makes sense now. God only knows the REAL mileage if this axle, much less its condition. And the warranty is most certainly written to obfuscate and deceive. It says "3-year warranty," but every clause in it limits you to 30 days. I never bought from them, and recommend you read the warranty carefully, and maybe run it by ChatGPT, better yet an attorney, if you decide to risk it. You can find a link to it on their website.

I had a surprisingly great experience here, so I felt I had to share. After doing research online,…read moreI found out this is one of a few auto supply stores that will install windshield wipers for free if you purchase them directly from them. Because I am a nerd, I read windshield wiper reviews and wrote down which ones I was interested in. When I walked in the store, I was greeted immediately. They did not have my first choice wiper available (it was back-ordered) but they did have my second choice in stock. The wipers happened to be on sale too, which is always an added bonus. After I purchased the new wipers, the sales clerk walked out to my car with me, and had my new wipers on my car in less than two minutes. I wish every auto interaction was this effortless!

No complaints here. This location is my go to spot for my auto parts. What sets this location apart…read morefor me is the quality of customer service. Been going to this location for a number of years and I have yet to get poor service. The guys here truly do a fantastic job. Friendly and ready to help with your car care needs.

Matt was extremely helpful when I needed a new battery. The company policy doesn't allow them to…read moreinstall a battery but Matt got all the tools and walked my teenager through how to do it so now he knows how to change out a battery. Thanks for the really great service, Matt!

I popped in here to pick up a tail light. The guys were quick to help me and I was in and out in a…read moresnap. I have changed these little puppies before in other cars so I was confident that I could do it again. I did figure out where and how to get to the bulb, however 2 of the screws were wound so tight I could not get them to budge. I ran back up to Napa Auto Parts too see if they would assist me and to buy oil for the car. One man informed me that they just sold parts and could not help me. As I was purchasing the oil this young thang said he would help me. I was so relieved because I did not have much time and I was thankful for his time. Did not take him long at all to fill the oil and change the bulb. I tried to tip him and he refused. He was a complete gentleman and was so impressed with him.