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    Advance Auto Parts

    5.0 (5 reviews)
    Open 9:00 am - 8:00 pm

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    Ask the Community - Advance Auto Parts

    Orchard Chrysler Dodge Jeep Ram

    Orchard Chrysler Dodge Jeep Ram

    (38 reviews)

    Went to get an appraisal on my car and they told me my engine had low oil pressure and they could…read moreonly give me $8,000 for it do not go here they lie about your vehicle being bad so they can buy it cheaper . Had to take it to a mechanic and they checked it and told me they were lying that my car was perfectly fine . Horrible service would never come back here again

    I am writing this to warn others about the extreme lack of competence at this service center. My…read morevehicle was held here for 145 days due to service transmission and limited performance. My Jeep wrangler would not go over 45mph. During that time, I was given constant excuses, experienced poor communication, and felt like my vehicle was never a priority. After nearly half a year of waiting with no results. I received a call saying it was my recall clutch that they originally put in, and they needed to be approved from warranty for a second recall. I had my Jeep for 43 hours and a service transmission notification came across my screen and my Jeep instantly lost speed and would not go over 45mph. I called Jim Reihls and was felt like an inconvenience. I went to Moran in port Huron. The difference was night and day. The new team diagnosed and fully repaired the exact same issue in just one week. It's clear now that my car was sitting untouched or misdiagnosed for months at Jim Reihls. Ivan the service repair manager told me it was at their dealership for 145 days due to being lost in the system. Even though I had a loaner vehicle and had to resign rental agreements multiple times and called to check on the status of my jeep. If you value your time and need your vehicle fixed correctly, go elsewhere. This experience was beyond unacceptable!

    Suburban Ford of Romeo

    Suburban Ford of Romeo

    (8 reviews)

    Deanna was an incredible help getting a lease renewal sorted, after inquiring with many dealers…read moreRomeo was able to get the lowest quote, albeit make sure you have your axz plan pin ready on the spot and really consider Ford Credit vs Teachers Credit Union as you can lose out on incentives next time around.

    If you are considering purchasing a used vehicle here, I strongly recommend getting an independent…read moreinspection immediately and requesting every available diagnostic and inspection record in writing before any return period expires. I purchased a 2016 GMC Yukon through Driveway/Lithia in August 2026, with the transaction handled by Suburban Ford of Romeo. The A/C was not functioning properly at or around pickup, and shortly after leaving we noticed an unusually loud exhaust condition. We reported the issues promptly and returned the Yukon to Suburban Ford while Driveway's 7-day/400-mile return period was still active. The dealership-side evaluation identified approximately $1,587 in A/C work and $1,708 in exhaust work--about $3,295 total. We subsequently documented substantial visible rust-through, perforation and deterioration in the rear exhaust/tailpipe area. What disappointed us most was not simply that an older used vehicle required repairs. It was how difficult it became to obtain a complete understanding of the vehicle's condition while we were still deciding whether to keep it. During that period we requested complete diagnostic findings, technician notes, pre-sale inspection/reconditioning information and related records. We did not receive all of the information we were seeking while that decision period was running. We also received different explanations regarding the exhaust, including eventually being told that further work could potentially reveal additional repairs. We actually wanted to keep the Yukon. Our initial goal was a practical adjustment that would allow us to keep the vehicle and handle the repairs ourselves--not to immediately unwind the transaction or pursue litigation. To be fair, after significant escalation Driveway ultimately offered to have both of the known A/C and exhaust repairs performed. By that point, however, our concerns had expanded beyond those two repairs to the vehicle's overall condition, the information available during the return period and unresolved transaction-document questions. Monetary resolution later became conditioned on signing a broad Release and Waiver that went considerably beyond the two known repairs. The agreement included an AS-IS acknowledgment, broad language releasing known and unknown claims arising from matters occurring before signing, confidentiality and non-disparagement provisions. Adding to our concern, within approximately three weeks of purchase the check-engine light also illuminated and remains under independent diagnosis. I am not claiming that Suburban Ford knowingly concealed this new issue or cleared codes before sale--we do not yet have evidence establishing that. But after the A/C and substantial exhaust condition appeared essentially immediately, another warning this soon after purchase reinforces why we are unwilling to sign a broad release before the vehicle's full condition is understood. We have attempted to resolve this through the dealership, Driveway and Lithia corporate, and complaints are now pending with the BBB, Michigan Department of State and Michigan Attorney General. Those complaints are pending; I am not claiming those agencies have made final findings. We would still strongly prefer a fair voluntary resolution rather than requiring either side to devote additional time and resources to formal legal proceedings. However, after extensive informal efforts, we are prepared to pursue the formal remedies available to us if a reasonable resolution cannot be reached. I am sharing this experience so other used-car buyers know the importance of independently inspecting the vehicle immediately and obtaining all available records while their return rights are still active. We remain open to a fair resolution, and I will update this review if the matter is ultimately resolved.

    Suburban Ford of Romeo - Acorns and Nuts Stuck in the intake, they removed these after they delivered the vehicle to me.

    Suburban Ford of Romeo

    (73 reviews)

    After an exhaustive search, I finally found the used pick up in my price range with good…read moreaccessories and features. The mileage was higher than I'd like but the F150 Lariat was too good to pass up. I spoke with Mike and set up an appointment for a certain time and day and Jessica emailed me that the truck would be ready for my review and test drive upon my arrival. Wednesday rolled around and we left Waterford for Washington knowing we'd have a 45 minutes drive to the dealership. I brought my girlfriend along anticipating that she would drive my vehicle home after we made the deal on the truck. I had emailed Mike at 8am that morning that I would see him around 11:30am. When we arrived, we were guided to a waiting area and met by Mike who offered us coffee or water and asked if I had checked my text messages. I hadn't as I was in the process of tying down things at home before we left. Mike casually mentioned that the truck was sold the evening before and that he texted me of that fact. I would have expected a phone call and voicemail rather than the text at the very least. I asked why it was sold when it was on hold for me. He explained that used vehicles are not their "bread and butter" and are sold on a first come, first served basis. Mike was very nonchalant about the matter and changed the conversation to my price range and vehicle preferences. Was I open to look at other trucks - which I was at that point. He showed me four other possibilities but, oh! Unfortunately, although they all had "hold" on them had been sold. Classic "Bait and Switch!" He offered to look for other vehicles and call me when they showed up. I told him flatly to forget it and walked out. Now that's what I call customer service. Not!! Suburban anything will never see my business again.

    I was extremely apprehensive in leasing for quite some time prior to coming here, as I'm weary of…read morethe stereotypical car salesmen stuff. But I took a leap and went to this location and had Joe help me. I was encouraged by Joe to get 10.5k miles / year despite me saying I need more due to a longer commute. I was informed to not worry about it and to just do 10.5k, and that my back was had and I'd be looked out for. Once my lease was up, I 100% needed to worry about it... After being told we could just roll mileage over to a new lease. Joe had quoted me for a certain price that was well over what other dealers were offering. Due to this, my wife had called him and asked what's going on, and he quoted her for a lesser price than what was given to me. This disrespect to me & shady practice disappointed my wife and I greatly. We paid the heavy costs and happily went to a different dealer for a fraction of the cost and less nonsense. Stay clear.

    Advance Auto Parts - autopartssupplies - Updated September 2026

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