I order a fuel pump early morning because they told me that arrived at 4 pm that was the only…read morereason I ordered with them cuz I need it for the same day I call them around 4:30 and the pump wasn't there yet was almost 8 pm when I called them again and at that time they told me the part was there. SMH I wasted my whole day waiting for the part and now because is late I have to wait until tomorrow cuz other people irresponsibility. I don't recommend this place to nobody.

AutoZone has completely plummeted since I wrote the last review. I asked for some guidance and was…read moreinterrupted by the guy working Sunday, January 14, 2018. "We're NoT MECHANICS," he barked, and promptly walked away. This isn't the AutoZone to which I'd been accustomed. I will NeVeR step into another AutoZone.

I usually stick to restaurant reviews, but I'm making an exception here…read more I stopped in to the O'Reillys in the Springfield Plaza needing a new battery. Mine had died earlier in the morning and I was able to get a jump start to get to work. Knowing that the temperatures were going to be in the single digits overnight, it was important for me to get this fixed quick or risk being stuck again. Upon entering the store, I was warmly greeted by José who listened to my story and found the battery that was recommended for my vehicle. Before selling me anything, he wanted to verify that it was really the battery that was at fault and not the alternator or anything else. He had me pop the hood and hooked up his battery tester to confirm the fault was indeed with the battery. It was pretty cold out- in the 20's- but he was able to remove the old battery and install the new one in minutes. José was a great technician to deal with - professional, friendly, & competent. I definitely recommend this store for anyone needing a battery replaced and will use them for my minor automotive needs going forward.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Competent and reasonably priced, what more could one want…read more Had a 1.25 hitch put on my little Honda civic and a bitch bike rack installed. Trustworthy.

I popped some to rivets in my tonneau cover. It's wasn't something I could fix myself and not many…read moreplaces can. With lack of options they could have milked the labor hours and charged me a full hour or a few other things. They charged me $25. If they charged $50 I would have been happy but they were very honest and that's hard to find today. 100% recommended

Good place, got Timken wheel bearings in stock…read more Like the name brands and not all the private label stuff others carry. Also they speak spanish.

My spouse & I have leased from here & gotten all auto services from here nearly 10 years. Very…read moresolid & responsive staff. Never wait long for maintenance tasks to be done. Richard Botha always looks out for us, & the process is straightforward without any game-playing. Well go back when this lease is up.

I contacted the service manager, Amanda Roy, about what happened. She acknowledged that things went…read morewrong and the situation was mishandled, apologized and then said that they would make me a new appointment, not charge me anything and top off my gas. I came back today for the appointment #1. The actual tech did look over the car ( as far as I know - you don't actually see him to do it) and also came out to talk to me about my concerns saying the burning odor and now a high pitched squeal I hear is normal for a hybrid (it's not the whirring sound but something else to do with the battery). They replaced my wipers which were smearing the windshield. (That was probably the only good thing that came out of this visit.) Then I drove away, only to realize that they did NOT top off my gas! I came back and the "Advisor" didn't immediately apologize (he did finally say "sorry" later). Then a very young woman (who looked to only to be about 18 or younger) was the one to bring my car to a gas pump which took a ridiculously long time - at least 45 minutes. When she returned the car STANK of gas. I heard her say "the pump was broken". I didn't want to believe that it really was my brand new car that was stinking of gas and not another car so I just looked at her and she assured me that everything was fine. I then asked the "Advisor" what I would need to do to get the promised free car washes. His answer was "That's not my department. You'd have to ask the person you bought it from in the dealership." I said, "I don't want to run around and find the guy I bought the car from at the dealership. You work here, right? Can you make a phone call?" The young woman then spoke to the person I bought the car from and came back to tell me that I can just go through - they would know by my plate that my car wash would be free. Right after this, I went through the car wash twice. When I came home and got out of my car, it still STANK and it was clearly MY CAR. So obviously the young woman had either NEVER pumped gas before or something happened with the pump. She should have just told me directly exactly what happened and that gas got all over the outside of the car. I am PISSED.

Beautiful 2015 Nissan Sentra SV with 21,900 miles (Later disputed by Carfax)…read more Balise Finance helped me finance a car when no one else would give me a car loan, but they made me pay two (2) times the actual cost of the vehicle, so how should I feel about that ? My sales representative was Raineer. On September 29 2017, we agreed upon a purchase price of $12,577.38 for the vehicle. All features and options (with the exception of the vehicle mileage) were as advertised. I agreed to put $4,500 down on the vehicle and purchase their $3,156 - 7 yr / 100K mile Carefree Car Protection plan Balise Finance however was an entirely different animal: Balise Finance agreed to extend financing to me when no one else would, but at an APR of 12.42%, and because I wanted a payment of less than $249.84 a month, they stretched the payments over 72 months (6-years) For a total loan cost of $5,411.10. And a total loan amount of $5,411.10 + $12,577.38 + $4,511.10? = $22,499.58 And a total vehicle cost of $22,499.58 + $3,156 = $25,655.58 USD I'm still not sure why they added my down payment onto the principal of the bank loan, instead of adding the Carefree Car Protection Plan. My advice: - Never pay the sticker price. Purchase any vehicle options months later as aftermarket add-ons: Why pay $13K for a pre-installed Ford F150 2.5" lift kit when you can pay $2K-$4K and have it done yourself. - Make sure financing is already in place, or apply for financing on a separate day, before you come in, so you can focus on negotiating the price of the vehicle - Conduct a vehicle trade on a separate day or conduct it as a separate transaction: Any money they lose on the trade -- they will recoup in financing. These tactics also won't work if you private sell the trade-in vehicle and come in with cash

This is the WORST dealership . All scammers. Servicer manager was very rude after the engine light…read morewent off in my car week later of buying a new car. Found out the car they used cheap after market parts . Management blamed me for the issue. Scared to even get a oil change with them due to them possibly intentionally damaging my car out of spite.

Taking my business elsewhere. Lost a customer. Not comfortable changing my wiper blades and…read moreneeded assistance. Staff member not willing, per company policy, to change wipers anymore. AutoZone in enfield had no issue with helping me.