I had a great experience here. I was able to help last minute and the price for the service was…read morepretty good. Rick the manager was very kind, professional and gave great customer service.

Please advisory warning "do not bring your car there for service repairs" made appointment for…read moreservice beforehand (early bird) spoke with manager the day before I came in. Day of appointment I arrived 1 1/2 hours early no mechanic to do my tires only tech was Bruce and two service advisors, when the manager shows up she did not speak to anyone in waiting area, after 10 minutes I informed her of my appointment she immediately told me to wait I'm busy and will get back with you, she never did and I eft time now about 10:00am and still no mechanic and several customers waiting. Please review your camera's my phone 267-582-0957 you need to hear tell you this horrible experience. No sympathy or empathy, I get the impression they do not like there job and only there to treat people unkindly, why that is because that's what I experienced. Life is simple treat people kindly.

Horrible customer service with no attention to the customers coming in and out. Manager with a…read more"tough guy" attitude. Never going back!

Alas the Pep Boys no longer maintain their retail space, so we tried Advance Auto Parts instead…read more All we sought was a Trunk Liner, but they had none in stock. I finally gave up and ordered from Amazon.com

Brandywine Auto always has my parts at the best prices. Check out their brake rotors which are…read morecoated with rust proof zinc coating and better priced than Auto Zone!

Great experience, had trouble with a brand new alternator and the guys stuck with me and got me a…read morenew one. Courteous, reasonable and competent staff.

John, Bill, and Austin are the dream team. I have been going to Firestone and Tires Plus for the…read morepast 15 years. I totally trust them with my car and any and all of my auto repairs. ALWAYS, consistent and friendly service, up-front costs and estimates, spot on diagnoses and fixes. They forecast what I'm gonna need and when I'm gonna need it. They also provide accurate estimates on when repair should be done based on safety and urgency. Again, I trust these guys (and this brand) completely. They have never, and will never let me down. I highly recommend this shop!

I just learned from my auto dealer for routine service that they had replaced my regular tire…read more with a snow tire. My tire supposedly need to be replaced. That did not seem unreasonable since it went flat on I95 and I had to drive on it to get to a safe place to pull over. The dealer's service technician asked my why I had single snow tire on my car! I did not know I did until I checked my receipt. I understand they are not supposed to do that. CAVEAT EMPTOR

Customer service sucks manger gives hard time to return any items even if you have a receiptread more

I stopped in not too long ago to pick up some parts for my daughter's car. The guy working the…read moreregister was very nice and helpful, not to mention patient! He figured out what we needed and lo and behold, we actually went home with all the right stuff!

My 2010 SS needed a new underhood fuse box and I found one through this supplier…read more 1. It took two weeks to get the part from NEW YORK to PENNSYLVANIA. 2. The price was adjusted upward 400% from comparable parts but I paid it because I needed it. 3. I drove 20 miles to pick it up only to discover that it was broken with a golf ball sized part of the box missing, still apparently worth 400% markup. My sales person was Brian Meddings. Do not use this person who works on markup and made good money on my part, but refused to have it overnighted to my location and made me call him several times to get status on this item. 4. The part was broken and my two week waiting period flushed.

Saved me thousands of dollars Spencer was the best. I highly recommend this company beyond…read moregrateful. Thank you so much.

Mark and John were both great, didn't try to oversell me and helped me with my troublesome ac…read moresystem. I was doing some of the work myself and felt I wasted the shops timing coming back multiple times after my own fixes. They were totally fine with it and at the end closed me out with a more than fair price. One of their techs was even helpful in giving me pointers for the portion of the work I planned to do myself. HIGHLY RECOMMEND, and will come back for any other services needed.

I'd never take my 1998 RAV-4 anywhere but Ponte's. I can ask…read morethem to "do what it needs" without worrying about being overcharged or having unnecessary work done. All employees with whom I've dealt have been friendly and courteous which is becoming more rare.

Should be zero. Came to get a diagnostic and got handed a cord and told to do it myself, then when…read moreI bring it back in another employee (not the same one I originally spoke to) told me she couldn't read it and walked away. Pathetic service.

Daniel the manager of shift manager refused to return my item today because he stated it was used ,…read morenow when I purchased the item I asked would it be a problem returning because the item cost almost 160.00 the employees say no as long as you have you receipt which I had my credit card and email receipt, Daniel would not take it back or allow the other employees to take it back I called the Wilmington police which they couldn't do anything so I called the head office. Corporate office said they would take care of it, the young man at corporate was very nice. But Daniel needs to be fired period his customer service sucks and he lies about company policy. I will never spend another penny at that location. I did take the item to another auto zone and the transaction was done in 1 minute. Company's do not hire people to run their customer's off . Daniel needs to be fired.