My first visit to Jack Schmitt Chevy came the day of a major power outage, so the recall service on…read moremy old vehicle was not performed there. I'm so glad I made a second visit. It was in my "new" used SUV, a 2014 GMC Yukon. My Yukon's presenting symptom was a vibration that started around 50 MPH, then slowly disappeared at higher speeds. After day 1 of diagnosis, I was told that Yukon had a problem in the rear end. On day 2, the problem was narrowed to a manufacturing defect in the ring gear, so service was covered as a warranty repair. Treatment to rebuild the differential took about a week. I experienced some pleasant surprises along the way: 1.) The customer service lounge is spacious, with comfortable seating, recharging station, and wifi. 2.) I received a quick and friendly shuttle ride home on day one (by Justin, I think?). 3.) On day two, I was offered a courtesy car, which turned out to be a '16 Colorado truck, in "red hot" color, with XMSirius radio. I couldn't have had more fun if they'd given me tickets to Six Flags. I still want my Margaritaville station back. 4.) Kevin, the mechanic, let me see take a look at the problem on my vehicle. I like to see what is going on with a repair. 5.) Kevin C., the service manager, looked very busy. But he was as efficient, friendly, and responsive to my needs as I could possibly expect, given the amount of work he was doing. Give this guy a raise. Or at least let him drive the red hot truck on his day off. 6.) As long as I was here, I went ahead and ordered up a new remote key fob with programming, which was ready for payment when I arrived for pickup. 7.) A day or two after my vehicle was back in my possession, I received a follow-up phone call to check on vehicle performance, and ask for feedback on service. Thanks, Jack Schmitt Chevy, for as pleasant a service experience as any I've had. I grew up in a GM family, and know how you value positive feedback. It's a pleasure to report that I'm "completely satisfied."

Chris Louth was very easy to work with. He is kind, patient, answered all our questions by phone…read moreand text. We highly recommend you contact Chris for your next vehicle purchase. We bought the car we saw online. We are very happy with the whole process. Stormy handled the financing and she was a dream to work with getting us a lower interest rate then we had expected and a good price on the extended warranty. They were worth the drive. I highly recommend them.

We had a wonderful buying experience at Federico Kia. Brent Marburger was our sales representative…read moreand he made sure that we were completely happy with our Sorento. When service was needed, Brent made sure that all the bells and whistles were checked off. Thank you for making our car buying experience so easy!

Must be a requirement to hire incompetent idiots. Took a car in to close a sunroof and three weeks…read morelater, they still are watching the car sit there. Took it in and was told it'd be finished in 3 days by the end of the week. End of the week comes and of course it'll be done end of next week. I wait the entire next week and now it'll be done the next week after this. Freaking morons who can't do any of their job correctly.

Great customer service and being able to get rare parts often times the same day is convenient as…read morewell!

I purchased a jump start charger to help a stranded person 3 days ago (because I did not want to…read morejump them with my moms car). The charger would not charge after being plugged in my garage for hours and would not charge or start their car battery. I finally gave in and jumped their car with hers and the person went on their way. I tried to return the charger and was told it would be a warranty exchange. So they would give me a new one but not my money back. This is their standard procedure because the item was "used". It really wasn't used because it didn't work but ok. So now I have a 90$ charger that customer service informed me that "maybe I could use it to help someone else out". Wish I had been informed of this policy, I would not have even purchased it. Last time shopping at o'Reilly. Good deed cost me.

If you're a woman steer clear if Robert is working! He will act like you're not there. There was…read moreanother gentleman worker helping someone else. He finally said she's been waiting a while can you help her next. So Robert grabs the battery tester (I had a return that took less than two minutes) to help the next guy who walked in after me. I know that's not autozones policy because I've been in tons of them and NEVER once had this issue. Maybe some training on customer service for Robert will help! To the other gentleman worker there today, thank you! I knew you were busy and I didn't mind the wait until Robert stepped up to help all the men who came in after me.

They are so lethargic and can't do their jobs right. The parts are expensive and you can get the…read moresame part cheaper elsewhere. Definitely am disappointed with the service and won't be coming back.

I will start this post by saying I have never been here nor have I ever bought anything here…read more With that being said you're probably saying , then how is this guy going to rate the business. Well let me tell you. Last week I learned that my daughters jeep compass which I purchased from a local dealer in the Chicagoland area no longer comes equipped with a spare tire. Being a Dad of a daughter who's hundreds of miles away at school I did what any parent would do, I freaked out thinking of her out and about without a spare tire. In my quest to find out how to get her a spare tire I called Federico and spoke to an amazing individual in the parts department by the name of Tom. I'll make this long story short. Tom went above and beyond in his attempt to find me a spare tire. He made calls and spoke to people. Tom went the extra mile and then some and I can't thank him enough. For those of you driving smaller suv type vehicle please beware , the spare tire is now considered an extra which caught me totally off guard Oh you can add it for a $500 up charge Please let me commend Tom in parts for going far and beyond what he really had to do. Old school customer service is what I experienced Thanks Tom very much And to Tom's boss at Federico please pay him on the back for me and thank him. I wish I could but I'm 300 miles away GREATLY appreciated Bob C Chicago Illinois

Federico is my local Dodge/Chrysler Dealer. I dropped off my car in mid July. I was told it would…read more4-6 weeks because of back ordered parts. I had no problem with that. Once the 6 weeks was up I called to check in. I spoke to Justin and he stated parts were still on order. I asked him if he could call me every week just to let me know where it was, a 30 second phone call was it. He could not do that. Finally in Early September Courtni called me to inform me that after Justin called to tell me that my car was ready (which he did not) That they WRECKED it. There was a hole in the drivers side door. While pulling it in the porter ran into a rack and put a hole in my drivers side door. She apologized and stated that I would not have to repair it but they would be taking care of the damage. (How nice of them?) Two weeks later they called and said it was ready again. I showed up to pick it up and the door had a very sharp jagged edge on it. They said they would take care of that and I could pick it up in two days. I picked it up in two days. On my way home I noticed the inside lever of the drivers side door has three very sharp metal finish pealings on it. In fact it was so sharp it actually cut my hand. I called the Dealer Manager and he basically said that there was nothing they would do about it (Washing their Hands). Now I have an Unlimited milage warranty on this car with a $100 deductible. They waved that and kinda detailed my car for the inconvenience. They had my car for 3 months and a few days. Never again will I use Federico for anything.