We recently had a flat tire on I-64 when traveling to St Louis for an appointment. We called and…read morereceived service immediately. It was so nice to have such efficient and a great overall service experience. Thank you so much for helping us!

I've taken several of my cars here and I love this shop everyone is very nice and explains…read moreeverything that I need to know

I still need a Motorcraft gascap for my mercury. Online said they had one, called the store to make…read moresure. Answer i got was "yeeap" from beard and glasses. Limp my car there to have him slap some one size fits all cap down on the counter. Said they're all lile that. Goddamn shite show.

Matthew was extremely patient working with me on some issues my vehicle was having. What could…read morehave been a very frustrating situation was made pleasant by his good attitude and willingness to go above and beyond to try and help me out of a jam. Ultimately I had to go to the dealer for further diagnosis, but I'm glad I stopped here first. Highly recommend.

Disappointed Two-Time Buyer - Radio Silent Until Threatened with a Return…read more I am a returning customer who previously had a great experience with Auffenberg, but their post-sale communication has completely deteriorated. I recently purchased a used 2015 Toyota Highlander. Within my contractually guaranteed 7-day return window, an independent multi-point inspection revealed a failing alternator, a bad battery an alignment issue. I contacted my sales consultant, Joshua, immediately to see if management would utilize their internal service department to address these electrical components to save the transaction. The dealership completely ignored my messages for days, hoping the clock would run out on my 7-day return policy. Only after I explicitly stated I was preparing to return the vehicle did I finally get a response. The used car manager's solution? They completely ignored the failing alternator and alignment issues, and offered the "goodwill gesture" of selling me a replacement battery at their cost. Shifting the financial burden onto a loyal repeat customer for a failing charging system during a trial window is an insulting way to do business. I declined their offer, kept the vehicle because the core engine is solid, and will be paying my local mechanic to fix it. They have officially lost a loyal customer's future business.

Purchased a 2025 Kia K4 in November 2024. Our car was totaled and then paid off December 2025. My…read morehusband and I regrettably went back to Kia Auffenberg under a time crunch to repurchase a new vehicle. Auffenberg refused to honor the price we paid November 2024 for the exact same vehicle, 1 year 2 months later. Mind you, this would be the 3 vehicles previously purchased from them, and zero care or consideration given. Not to mention, Steve- working at Kia, is the most unprofessional and rude sales person there. I would recommend working with someone else entirely if you even attempt car shopping. He doesn't air out after chain smoking outside, and he will call you stupid if he doesn't understand what you're talking about. He is not professional, and I would be embarrassed to have Steve work for any business of mine. Just because he can sell you a car doesn't mean it's worth the reputation Auffenberg is creating with people like Steve. With that all said, three separate and equally awful experiences with Auffenberg in 2023, 2024, and again January 2026. We learned our lesson - do not buy there or you'll be met with predatory practices. We were literally discouraged to leave a review unless it was good because it only directly affects the sales people who worked with us. Steve needs to be fired, and Auffenberg should really have better business practices. I hope our next brand new car purchasing experience is better than what Auffenberg failed to provide on three separate occasions. Our community deserves better!

I will start by saying that the people that work at CarMax O'Fallon Illinois did the best they…read morecould. Their corporate office has some of the WORST service I have ever seen. Do not finance your taxes and license with them!! If it's not the right amount, the State will not take their check. Good luck getting a refund if you have to pay it out of pocket! We are entering our 3rd month without a refund! No one seems to know anything on all levels. We have purchased cars from CarMax in the past. I don't see that happening I'm the future. Love my car!! Hate their service at corporate level!!!!!

Amazing car dealership. I worked at a competitor dealership before so I know a good car place when…read moreI see it. Great customer service and they had a great inventory of vehicles in the class I was looking for. I will definately buy my cars from this dealership from now on.

I know a bad review of a used car dealer - how could that be possible??…read more Well this dealer lives up to the stereotype unfortunately. Saw a car listed on their website and called to confirm it was still available. Told "Yep we still got it." I asked how late they were open and told 6:30 but the car will be gone around 4:30 since the boss is driving it. Ok, kinda strange. I said I'll come in a little after lunch time to take a look at the car. Showed up at the dealer at the time we agreed on only to find the car I wanted not on the lot - when I asked where it was I was told "the boss took it." Clearly not happy that I had driven 30 minutes round trip to see this car, I said "kinda hard to sell a car when it's not on the lot" All I got back was "Yep." No I'm sorry to inconvenience you....or can I take your contact info and let you know when the car is back so you can come see it...or heaven forbid sorry we wasted so much of your time how about we bring the car to you to look at when we get it back.... Well as I said there's a reason used car dealers and the sales people that work there get a certain reputation...and these guys earned every bit of it in my book...never gonna do business with these guys...not that it's that much of a big deal, running their business like this means they won't be around for long in any case. Take your hard earned money and spend it elsewhere...I know I will.

The guys at Auto Soulutions are nice, fast, and friendly. I will do business with them in the…read morefuture!

I have never had a negative experience at this location! They are always quick and don't try to…read morepush unneeded services on you while you are there like other places. January is always the one who seems to help whenever I roll up for services and she is amazing. She always gives the best suggestions and makes sure you leave there feeling like you were fully taken care of. I love this location and will keep coming back as much as I can when needed!

Got a full synthetic blend change, fuel line treatment; and new whispers for less than $200! They…read morealways get me right, and I just bought this car with some high miles but I plan on keeping and restoring her. Thanks Valvoline

One hour into 6 hour trip and all of the sudden had what we suspected to be an air leak in one of…read moreour tires. When we searched tire repair in the area we were four miles away from Aljets and decided to stop and see if they could help us. The staff was exceedingly friendly, informative, and quick. They immediately took our truck back and within 45 minutes had found a very small hole in the tire, patched it, and had us back on the road. On top of that they did not overcharge us or charge a fee for getting us in so quickly. We couldn't be more grateful knowing we're safe to continue our drive, and still going to get to our destination in time for our appointments. Thank you for making a stressful situation so easy Aljets!

This shop is awesome! I was traveling nearby and when my check engine light came on they were…read morerelentless is finding the error, clearing the codes, and making sure it was safe for me to continue home. They are very friendly and fun. Thanks guys!