Poor experience! Charged my girlfriend $1,300 dollars for new spark plugs and coil packs along with…read morea belt and air filter in early December, and because of our poor experience with the rude staff we took her truck to a different mechanic for another repair this may. Turns out according to our new, highly recommended mechanic amount friends, none of her spark plugs or coil packs were swapped out and are still the original parts!! Incredibly disappointing experience and would not like to see this happen to someone els!

To expansive like honesty there people who would do the work with half the tools and charge a good…read moreprice ..this place charges a lot for a simple oil change I can pay 100 bucks and get the same oil as anywhere els they must have gold oil charging 300 bucks

Had my car towed there by AAA. Steve was the person i spoke to. He was quite pleasant,…read moreinformative and helped get the job done the same day. He kept me informed bia phone calls. The issue (broken axle) was diagnosed and repaired. I think the price was very reasonable. Would not hesitate to bring any of our vehicles there in the future.

Alternator & Starter replaced, great communication throughout the day my car was there, they…read morenoticed a belt that needed replacing, no problem. I went through a laundry list of next visit projects, nice job, NEW customer.

Spoke with Adam on the phone about getting a Lexus Reserve vehicle while in the East Coast. He did…read moremagic for us. Today we picked up the vehicle speaking to Jason the service manager and then Joe the service advisor, all three of these guys are a wonderful addition to have on your team. From the minute, we were greeted at the door to leaving, this was just a good experience.

i have been a more than a satisfied customer for over 2 decades, wouldn't even think…read moreof considering another dealer!!! From Finance , purchasing , leasing to service, they get an excellent rating from me ! .

Went in there to get some supplies and got zero service. They were too busy looking at youtube…read morevideos on their cellphones to help a customer. Won't be back, ever.

These guys know what they're doing. Cut and dry, they give you speedy service and advice when…read moreneeded. I've been here multiple times and the prices are always competitive. The quality of their parts is excellent and the typically have multiple quality options of parts. From affordable to upper scale, even some performance parts as well. It is always a great place to buy supplies for detailing your vehicle or repairing your vehicle. The staff is always friendly and there to help. It is my favorite place to buy parts

If you need a tow I suggest going somewhere else. Just got the invoice was utterly shocked. Over…read more500 dollars for a 6 mile tow. I feel like I just went to the hospital without insurance. Two thumbs down

I called AAA for a tow and was immediately contacted by Al. He certainly went above and beyond…read more Checked in with us on his way to our house and once he got our vehicle to the dealership he again checked in and reassured us, it was there safety and the key had been dropped in the required box. He was very personable and made the whole process seamless. He is an asset to have at your business for sure.

They were great! Understood the problems and able to work out a solution within the day. Super…read moreprofessional and honest guys. Gave great advice, when we want to go ahead with a repair I will be going to them first!

This place is under new ownership. All the old staff (including the lady that used to work there…read moreand was the reason I always went here) is gone. She was phenomenal. I never got charged for things I didn't need. Never had a headlight that mysteriously stopped working the moment I stepped away for the inspection. They always did upfront, honest work and were great. Older guy who worked there was equally kind and helpful. They worked efficiently and did not overcharge. They charged $25 for an oil change last year. Including labor, my total bill last year was $108 for inspection and oil change. This year, the new worker/owner is saying it would be $135 for an inspection and oil change. I didn't bother asking if that includes labor (though I sure would hope so) because still that's about $20 more expensive than other places nearby. If any former employees see this, thank you so much for your years of honesty, kindness, and hard work. I wish I could remember the name of the woman who worked here so I could follow her to wherever she is now. I went in for an inspection several years ago and she uncovered some sort of issue with my insurance. She went out of her way to figure out what the issue was so I could resolve it, and then did the inspection for me the next day once I had it sorted. She was straightforward, honest, trustworthy, and kind. I hope she and everyone else who previously worked there has found bigger and better opportunities wherever they are now!

I unfortunately have had to visit this Firestone twice in the last month due to flat tires on two…read moredifferent vehicles. Both times I have been in an extreme hurry and Steve, the Manager, was so great about getting me in and taking care of quickly and efficiently. I also bought for new tires a few months back and the tire sensor was having trouble registering but they kept working until the got it fixed. I highly recommended this Firestone location.

I brought my fully operable vehicle to Firestone Complete Auto Care in Auburn, MA on June 28, 2026…read morefor a routine coolant exchange and oil change. During the service, I was informed that the radiator failed while Firestone was performing the coolant flush, leaving my vehicle inoperable. I arrived with a working car and left unable to drive it due to what occurred during their service. Imagine how shocked I was after being told I could not retrieve my vehicle and drive home. Note, this left me without transportation home and subsequently to work on Monday. I was told I would need a new radiator at a cost of $1,300. At no point prior to the service was I advised of any issue with the radiator or any risk that it could not safely undergo a standard coolant exchange. The failure occurred during Firestone's service, yet I was still presented with the cost of repair rather than a clear assumption of responsibility. Drew, the Service Advisor, attempted to back me into a corner verbally and became frustrated when I presented a differing opinion to his. Let me quickly add that Drew attempted to back me into a corner to complete additional services with them that would've run me over $5,000. I left extremely dissatisfied and beyond concerned about what I would consider very questionable business practices, inexperienced technicians, and poor customer service.

I dropped in on this place to get an inspection sticker. They basically stopped what they were…read moredoing to get me stickered! Only took 2 minutes and I was off. Grabbed a business card as I'm going back. They got it together here!

Made an appointment to have 4 tires mounted and balanced on my F-350. My truck has custom off-road…read morewheels (20") and the shop handled mounting my new tires with ease. Ride was completely smooth when I drove home. The invoice was well within my expectations. Definitely recommended.