1. Advance Physical & Aquatic Therapy

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    Broomall, PA

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    Advance Physical & Aquatic Therapy

    5.0 (1 review)
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    4 years ago

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    Premier Orthopaedics

    Premier Orthopaedics

    2.7(40 reviews)
    2.3 mi
    Available by appointment
    Certified professionals

    I received Unnecessary attitude from Dr Elia when I told him about the pain from him pressing on my…read moreknee, while also seemingly unable to read an X-Ray, needing me to point out things that were clearly labeled. Then the nurse told me they won't discuss my MRI over the phone, that I would need to drive another 40 minutes and pay another $140 copay just to tell me my results. When I asked why they can't just tell me on the phone (which is something even my cancer doctor does) she said "talk to your insurance" and scurried out of the room. I assumed my appt was over and left ‍ Overall an unpleasant, apathetic experience

    I had an extremely disappointing experience with Dr. Pamela Hale today. I arrived 8 minutes late…read morefor my appointment and, because I did not realize the office was located on the second floor, I reached the front desk approximately 10 minutes after my scheduled appointment time. The front desk staff were very kind and went back to ask Dr. Hale if she would still see me. She refused. I completely understand that physicians have schedules to keep and that patients should make every effort to arrive on time. But I find it incredibly disappointing that there was apparently zero grace for a patient who was 10 minutes late - particularly at an orthopedic practice, where the people coming through the door are often doing so because they are physically in pain. I had taken time out of my day to attend this appointment and was there seeking medical care for an ongoing issue. I wasn't 30 or 45 minutes late. I was 10 minutes late, two of which were spent trying to locate the office within the building. Again, the front desk staff were lovely and I have no complaint whatsoever about how they treated me. But Dr. Hale's refusal to see me over a 10-minute delay left me with a very poor impression of the level of compassion and patient-centered care at this practice. Policies are important, but so are judgment, empathy, and basic human grace-especially when you work with people who are coming to you because they are in pain. I will be seeking orthopedic care elsewhere. And you should too if you value compassionate care.

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    Advance Physical & Aquatic Therapy - sportsmed - Updated September 2026

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