They don't respond to messages in a timely fashion. Sometimes it's an emergency but they wouldn't…read moreknow that if they don't listen to the messages. I don't believe it when they say all agents are busy with other customers. I don't think there are agents answering calls. I've used them in the past- they charge a fortune to walk in the door, do a good job and I never had this problem trying to reach them before. Now when I really need help!

I can't believe this company gets good reviews. I used them for a Viking Refrigerator Recall , the…read morefirst tech that came to my house couldn't reattach the door so he called his boss (Danny) who when he arrived at my house I could tell he didn't want to be there he attached the door and was getting ready to leave when I told him the door was all crooked and he said that I needed a new door seal. I have PSEG contacts on all of my appliances so I called them and said I needed a new door seal, which the tech replayed that I didn't but replaced it anyway and the door was still crooked because I was told that Oceanic did not attach it correctly. I called Oceanic 6 times trying to get them to repair my door and was told that Danny said they did the recall and were not responsible for the door. I called Viking back and explained the problem and was given the name MG Appliance Repair. Wilson came to my house and after 2 hours fixed my door. I can't believe Viking would recommend a crooked company like Oceanic because of the shoddy work they do.

Working with Better Housekeeping was an absolute pleasure. From the moment we walked in, the staff…read moremade us feel welcomed and guided us through the process with ease and expertise. The installation team exceeded our expectations--on time, professional, and very detail-oriented. They treated our home with care and made sure everything was installed perfectly and running smoothly before they left. This was such a seamless and enjoyable experience. We're so grateful and will definitely be recommending them!

We've used Better Housekeeping for years for all our appliance needs - competitive pricing, super…read morehelpful especially when my fridge died and there were still backlogs from the pandemic. The fridge they had in stock and recommended ended up to be fabulous! We are now redoing a kitchen again and did not hesitate to use them yet again!

Alex has been servicing our family's sprinkler systems for years--first for my father-in-law, and…read morenow for us. He's friendly, reliable, and incredibly knowledgeable about everything related to sprinkler systems; which is great, because I know nothing about them! His work is consistently excellent, his pricing is fair, and it's clear he takes pride in what he does. I highly recommend supporting this great local small business.

Have been using this company for approximately 15 years. They are always very busy, usually call…read moreyou back within a week but show up when they tell you they will. This year I needed some sprinklers moved and some installed in a new section of my lawn. I informed them during my yearly turn on in the spring. I was told that the tech would need to speak to his father and get back to me on my need. Despite numerous calls and txts - they never came back to assist with my problem. I scrambled to find someone and now I need to find another company. I understand that they are super busy, but I was a long time customer.

Tony handled my furnace/AC replacement in my prior residence in 2007. I moved in late 2017 and…read morediscovered heating problems in my new home at the end of the winter. I had someone else look at it at that time, received a superficial analysis, and basically a recommendation to replace the entire system. With the cold weather approaching, I called in Tony, and he found many issues with my system that my home inspector should have uncovered. He fixed a number of potential safety issues and really cleaned up my system. Tony is very experienced and is quick to point out potential hazards and shoddy work. Super nice guy, very honest, and keeps you informed about the work being done. Do not hesitate to call.

The best all around. Very knowledgeable and fair priced. I would recommend them for all heating and…read moreair or appliance repair work

Just had them replace a 3 year old Nutone central vacuum that burned out with a MD unit with 6 year…read morewarranty. They did the work the next day. They have a set price and they also tested every outlet in the house! Great friendly service!! I would recommend them to anyone living in the NYC area or NJ

It is heartening that there are still competent, and honest, repair people. I called this company…read morebecause I thought the motor in my central vacuum system was shot. I was prepared to replace it for $750. John came and determined that it was just an old hose which had deteriorated and was creating back-pressure causing the motor to heat up. He checked it out and sold me a new, improved, hose for $100. I recommend that anyone needing service on a central vacuum system call John. He's the best.

Very good service. The repairman came as re-scheduled and did the work on my washer. No scams or up…read morecharging. He did the work and explained what was going on and was gone quickly. Will definitely use them again.

~3 weeks and ~300 dollars and more than3 attempts at a fix........Still our washing machine has…read morenot been fixed.....(whiskey tango foxtrot) !

We've used Ron's twice in the past and have been happy with the service. Only now, that we've…read morereceived terrible service did I start to read reviews and experience exactly what the 1 star reviews are referring to. This past Saturday, our dishwasher broke so we called Ron's, knowing they are not open on weekends. We were pleasantly surprised to receive a text from Ron the next day (Sunday) advising someone would contact us Monday morning. By mid-morning on Monday we had not heard so I called and Ron answered. I explained our issue and asked when a tech could be sent to diagnose/fix the machine, or tell us it was "shot". Just like in the 1 star reviews, Ron sounded annoyed that we called and followed up. He was not rude per se, but certainly "short"...definitely sounded like he was being bothered. Anyway, he said someone would come by that day between 3p - 5p. I was thrilled to hear we would get such fast service, BUT explained both my wife and I had appointments between 3p-4p. He said the repairman would call us and we would speak directly with him. The repairman did call around 1pm and said he'd be here at 4pm. We explained we'd be out and he said he'd be here by 2pm. I figured that would be fine because he likely would need to diagnose the issue and order parts so the repair likely wouldn't be complete, but at least the process would be underway. 2pm came/went....no repairman and wife and I left for our appointments, but we were back shortly after 4pm. Using caller ID, we called the repairman and asked when he was coming. His reply: "I'm not coming today, I just finished a job and am too far away." No apology. Nothing even close, but he said we would be his 1st appointment today/Thursday, 8/28/2025. That's when I started reading these reviews. I wanted to cancel and call another company, but wife wanted to give them a chance since they did good by us in the past. So, here we are on Thursday and finally, at 11am, we call him and ask when is his approximate arrival time. He said he wasn't coming today, now he will come tomorrow morning....like this is all we have to do is wait for him. We told him, don't bother, YOUR FIRED! I called a friend who recently had their dishwasher repaired and who raved about their guy. He gave me his contact info. I called and this guy was soooo nice and patient. I told him when we turn on the dishwasher, immediately it sounds like someone is inside banging to get out. I turned it on with the phone on Speaker so he could hear it. He was immediately able to tell me the dishwasher would cost more to repair in parts/labor than it was worth since it was already almost 10 years old. He didn't rush us off the phone, he recommended certain brands over others. He doesn't sell appliances so there was nothing for him to gain, except our future business...which he will get. We are done with Ron's and I advise everyone reading this to go elsewhere.

What a great company! From the second I called I was impressed. I have been disappointed with my…read moreprevious generator service company so set out to find a new one. The office staff at Red's was patient and knowledgeable. Making the appointment took mins and the woman answering the phone answered all my questions. The technician that showed up was fantastic- cleaned my unit inside and out (old company never did), performed a full service and transfer test. He showed me how to manually transfer also (I had never learned) and put me on their dealer fleet monitoring. They have 24/7 emergency service and the calls go to an actual employee - not an answering service. The owner is a local firefighter in town also- the commitment to their local community evident. Highly recommend!