I would like to begin by addressing my recent 'one' star review of this yelp business account. I…read morewas notified that my review was taken down due to lack of detail. compounded by, I think, the owner of this account said he had no record of me in his files. Last Fall I had an issue with my refrigerator. It was only three years old and stopped maintaining desired cold temperature. When the technician arrived we discussed the problem and he began troubleshooting the issue. Subsequently, he then dismantled the interior of my appliance. Then accessed the refrigerators self diagnostic system. The verdict was, it could be the mother board, but couldn't guarantee that was the problem, but a likely culprit. I decided to move forward with replacing the mother board since the unit was brand new when I purchased this home, three years earlier. After repair was completed ten days later and payment in full for parts and labor. It was apparent the mother board was not the issue and the same problem persisted. I sent a text to Angel Appliance to see if the new part was of any value and I might be prorated for it or any parts that might be useful to Angel Appliance on any future repair that they might encounter ( as I had decided to replace the appliance ). I did not receive a response to my text. After purchasing and installing a new refrigerator, I had a similar issue develop with the new unit. I called my electrician who checked my electrical panel and all was in order. However, the receptacle behind the fridge turned out to be tied in to an adjoining GFI receptacle, a definite no-no according to my electrician and the apparent source of my problem. One of the first, if not the first of troubleshooting considerations. What I've learned... I purchased this home after it was flipped subsequent to a complete remodel. I recommend to anyone who buys a flipped property to do a deep dive into infrastructure during your pre purchase home inspection, especially your electrical components. Thanks yelp, for the opportunity to resubmit a more detailed review. Also I would like to upgrade my previous review to three stars. For four reasons. 1. Yelp's support of their business account holders and their requests for review scrutiny. 2. A valuable lesson in doing in depth research. 3. The opportunity we all have to live and learn via our personal and business experiences. 4. This business account holders vigilance in monitoring his account reviews ( especially the ones that aren't 5 star ). Seriously, no need to get all defensive. I did't correct my review, I simply added more detail at Yelp's request, after my previous one was taken down, So, thanks for the opportunity to post an honest detailed review. I mean you have only three reviews on your page, Also, it wasn't three years ago, it was last Fall 2025 ( and you said I didn't exist in your files ). My point was, since it seems to have escaped you. First things first, had you done troubleshooting the simplest thing first ( the receptacle ) as my electrician indicated, "Should have been one of the first, if not the very first" thing to look at. We both could have saved lots of time and money. A three star review seems quite adequate. Enjoy! And congratulations 50 years in business!

Very kind man came to help me out. Problem fixed in 5 minutes. He explained thoroughly the problem…read moreand what to do if it happens again.

I paid Pro Crew LLC on December 23, 2025 for refrigerator gasket parts that were supposed to be…read moreordered and installed. The technician told me the parts would be ordered the next day (Dec 24) and that I would receive an update on delivery timing shortly after. Unfortunately, that update never came. Since January I have sent multiple text messages and made numerous phone calls trying to find out the status of the order or request a refund. None of these messages or calls were returned. As of today: * No parts have been delivered * No installation has occurred * No proof the parts were ever ordered * No refund has been issued * No communication has been received After more than two months without a response, I was forced to send a formal demand letter requesting a refund. I hope the company resolves this situation promptly, but based on my experience I would advise others to be cautious about paying for parts in advance

The business has consistently shown poor communication and unprofessional conduct. Despite repeated…read moreattempts to contact them, they have not returned my calls or issued the refund that is due."

They don't respond to messages in a timely fashion. Sometimes it's an emergency but they wouldn't…read moreknow that if they don't listen to the messages. I don't believe it when they say all agents are busy with other customers. I don't think there are agents answering calls. I've used them in the past- they charge a fortune to walk in the door, do a good job and I never had this problem trying to reach them before. Now when I really need help!

I can't believe this company gets good reviews. I used them for a Viking Refrigerator Recall , the…read morefirst tech that came to my house couldn't reattach the door so he called his boss (Danny) who when he arrived at my house I could tell he didn't want to be there he attached the door and was getting ready to leave when I told him the door was all crooked and he said that I needed a new door seal. I have PSEG contacts on all of my appliances so I called them and said I needed a new door seal, which the tech replayed that I didn't but replaced it anyway and the door was still crooked because I was told that Oceanic did not attach it correctly. I called Oceanic 6 times trying to get them to repair my door and was told that Danny said they did the recall and were not responsible for the door. I called Viking back and explained the problem and was given the name MG Appliance Repair. Wilson came to my house and after 2 hours fixed my door. I can't believe Viking would recommend a crooked company like Oceanic because of the shoddy work they do.

Peter was fantastic! Answered immediately, came next day on time, let us know he was 15 minutes…read moreaway.. Spent time on diagnostic with fridge and was able to fix in less than an hour. Very impressed with service

From the owner: Local & Reliable – Based right here in Staten Island and New Jersey, we’re always close by and…read moreready to help when you need us most

I am extremely pleased with the knowledgeable technician that was able to identify the problem with…read moremy SubZero freezer. Professional and punctual. Thank you.

We had an issue with our refrigerator late Sunday afternoon and left a message with his answering…read moreservice. About one hour later he returned our call and was able to squeeze us in on Monday. Paul worked very methodical and neat. He diagnosed the problem and gave us a price. We accepted and he was done in 45 minutes. We were pleased with his work and the price seemed fair. He guarantees his work for 90 days.

Tony handled my furnace/AC replacement in my prior residence in 2007. I moved in late 2017 and…read morediscovered heating problems in my new home at the end of the winter. I had someone else look at it at that time, received a superficial analysis, and basically a recommendation to replace the entire system. With the cold weather approaching, I called in Tony, and he found many issues with my system that my home inspector should have uncovered. He fixed a number of potential safety issues and really cleaned up my system. Tony is very experienced and is quick to point out potential hazards and shoddy work. Super nice guy, very honest, and keeps you informed about the work being done. Do not hesitate to call.

The best all around. Very knowledgeable and fair priced. I would recommend them for all heating and…read moreair or appliance repair work

Christian is really great. He fixed my washing machine and saved me a lot of money by doing so. He…read morewas extremely reliable and trustworthy. I highly recommend.

I called for service for my dishwasher and my refrigerator. Here's the bottom line! Honest and…read morepunctual. I won't use anyone else. Full Stop!