Good luck trying to cancel membership acting signing up. I have been trying for 3 weeks to get…read moreahold of a manger to send me the forms needed to cancel. Emails are not being sent I have reached out and gone by the office manager Erin never calls back and conveniently is not in office when I come by

Stay away from this place!!! On February 2024 my husband…read moregave me a gift card for a massage. I had the massage and liked the therapist deep tissue technique . Against all my life experience of memberships I was naive enough to sign up for the monthly membership. The front desk team is trained to sell the membership and tells you every lie they can come up with to make you think that the membership is risk free. They assured me I could cancel anytime. When I tried to make my next appointment they told me it was the therapist last day. I had a couple of massages with other therapist and it was a waste of time and money. I tried to cancel the membership but the manager ( rotating door of staff) convinced me that she had hire 3 new therapists and that I would not have any issues booking appointments for deep tissue massages. I agree to stay. I found a therapist I like but she only works Monday-Wednesday 9 am to 3 pm. For us working people that is not convenient. She soon became booked and it was hard to schedule. I decided to cancel. I wrote a letter and hand delivered to the front desk. They took the letter but told me that I could not cancel with a written letter that I would have to cancel via a link the manager would email me. I received the link in May I canceled the membership. At that time I was told I had to make another payment because of their policy. I understood. By then I had 2-3 months worth of credits because they had canceled appointments at the last minute and then is hard to get an appointment with their one good therapist. I received a email survey to provide feedback of why I was leaving. I gave good feedback and let them know I was leaving due to financial reasons. The team and therapist were always nice to me so there was no reason to give poor feedback. I just didn't like having to take time off from work to see the good therapists. In my mind I had paid the last month and was free of this financial drain and stress. I never checked my bank to make sure the payments had stopped. Yesterday November 29, I received an email from Hand & Stone letting me know that my $79.85 monthly payment had been withdrawn. I had received emails from them before but I deleted thinking it was advertisement. I checked my bank account online and discovered that they never stopped taking my money after the membership was canceled in May. I am furious!!!! I called Hand & Stone, the young lady told me the manager would be in on Sunday 12/1 from 10am to 3 pm. I left a message to call me. Of course I didn't get a call. At 11 am I called and spoke with the same young lady. She said the manager wasn't there. I reminded her that she told me she would be there from 10 am to 3 pm, she said she came to work but stayed only for a second. I asked for a corporate number to speak with someone. She said they don't have a corporate number. It is obvious to me that this people are either incompetent or just simply unethical. Do yourself a favor, do not sign a membership ever with this people. You will only aggravate yourself. They say you will save money by signing up for the membership to received the discounted rate, however, when you check out, they ask for a tip for the therapist which it is understandable, however, on a separate tip iPod they change the fee from $79.95 to the " the market massage rate of $130.00" so you end up paying a higher 20% . The whole thing is built to screw people out of money. Stay away!

Anastasia and Anna are so sweet, caring, and put me at ease every time I go! I usually have a…read more Brazilian Sugaring session and it's absolutely pain free. The ladies are knowledgeable and experienced and always give the best advice on treatments that have been super beneficial for my skin. The prices are affordable and scheduling is easy. I definitely won't go anywhere else for my sugarings or vagicials!

I have been getting sugar waxed for years in the Alexandria area but since moving further south I…read moreneeded a new place. My best friend suggested Anastasia and I am so glad I went! She is kind and warm and responsive. It was different that the sugar wax was cold but she talked me through it and I am happy I went. I have not had a wax in nearly six months, so I was way over due! She put some Netflix on for me to watch a little numbing spray and talked to me the entire time which was nice and helpful not to think about the very mild discomfort. Overall super nice it felt like I was just catching up with an old friend such a sweet woman! Also her eyebrows were great too! I would for sure recommend her ! I have officially found my new waxing space ! If you are thinking about coming here you should, Anastasia was brilliant and kind!

Excellent service and professional staff. I had a color correction done and it was fabulous! She…read moreknows her stuff and you will love the service.

Service is always top tier. Kat knows what she is talking about when it comes to all things hair…read more Especially knowledgeable in color. Forever a customer.

This is the only place in Stafford/Fredericksburg that has highly educated hairstylists. They know…read morewhat they are doing.

This salon is amazing. Savanna does a wonderful job on my aunt's hair. She has dementia and…read moreeveryone is so friendly and nice to her. Tommy does my nails and he is exceptional.

Incredible work! So thrilled to call this place my salon home. The team is so well rounded and…read morewelcoming. I always love my hair when I leave!

I've had a couple of acne facials and have loved every experience. It's a clean environment, the…read moreservice was great and my skin has improved with greatly. The services and products are reasonably priced. The vibe is extremely relaxing. I can't wait till my next facial.

I've been here for eyebrow threading and they always do a good job. Today I got my hair done by…read moreMika. She did a great job and is nice to talk to. It was a nice relaxing experience. Would recommend

I had henna eyebrows done, threading on my eyebrows and eyelash uplift. I'm pretty happy with the…read moreresults. Just be prepared that when they do the eyelash uplift your eyes will be closed for at least 25 minutes, I wasn't prepared for that. But that's on me

I called for an appointment a week ago. I never received a…read morecall back. I have been reduced to driving around town to go to establishments in person just to make an appointment.

I found Gail by Yelp back in June. We just moved to area and I am very picky about my blonde tone…read more She was very professional and honest. She really took the time to study my hair and used a gentle but effective process. I love the salon so far and enjoy the relaxed atmosphere. Definitely recommend!!!! I won't go anywhere else.