ABH is not responsive when it comes to communication about services. We had difficulties getting services for our son, which included a nonresponsive scheduling team, lack of communication regarding when the services would beginning, and then total abandonment of care. They told us they would not longer offer us services and then did not respond to my email to inquire about it. Very bad experience for our family. read more

To get straight to the point, my family has been utilizing ABH services for both of my children since 2020, for speech, OT, and mostly ABA therapies. And we have had a great time working with the ABH team and seen great progress with our children. During the pandemic we had to telehealth sessions with the therapist where they would provide instructions, and they would observe us carry out the instructions, and provide feedback. This took awhile for us to learn. Once they started to allow house visits and in-clinic sessions, we saw greater improvement in our children. Typical sessions would be an hour or two, and the last 15 minutes would be for them to take notes and go over anything that happened during the session. We would typically have 2 to 3 therapist throughout the week, one main therapist that had more experience than another 2 that were just beginning their career and followed out the program plan. There were times where the therapist would leave the company or we would switch some therapist out that fit better for our child and all that was expected. Overall, its been about 4 years, seen great progress with our kids, and enjoyed working with the ABH team. read more

We started taking our son to ABH several weeks ago. There were no issues and progress seemed to be made. Then all of a sudden, the ABH supervisor tells me that both therapists no longer want to retain our son as a patient. I asked what was the reason and the response I received was "I don't know". I told the supervisor that I would like to know because I do not want the same issue to occur at the next health center. I never received a reason and now I need to quickly find a new center so that my son's therapy goes uninterrupted. ABH is not professional and I would never recommend to anyone that has a child that requires therapy. read more

Terrible business. We are qualified for 25/20/18 hours of service. Recommended 25 hours from psychologist, 20 hours from this business and 18 approved through insurance. In 2 years we have only been at full hours less than 1/3'd of the time last week we were at 8 hours and this week we are at 0 hours, yes Zero. Do not come to this shop. Good personal leave and replacements are untrained. Supervisor responds on emails but never shows up even when we request it. Business is mostly lip service. If you go with them get use to getting txt messages of last minute cancellations and "I'm sorry about that". read more

If you care about your autistic child AVOID this place at ALL costs. They have a HORRIBLE intake dept, scheduling team and are also awful to their employees and force them to do abandonment of care. Not to mention random bills! They send unexprienced therapist with little to no guidance on most visits. And every department plays the blame game when no one shows up to a scheduled appointment. The supervising therapist are unhelpful, unprofessional and will just pass the problem to someone else. This place gets 0 stars. They don't care about their clients. They only care about your insurance $$$ in their pockets. If you love your child and want to take steps forward NOT backwards go elsewhere. THIS PLACE IS A JOKE!!!!! Love, a mom that advocates HARD for her autistic child read more

I'll let the facts speak for themselves: My child should've had 360 hours (about 40 hrs/week) so far and he has only received 12 hours or so within 3 months. We were promised 3 therapist 2 of which I never met because they were out sick, canceled, supervisor was sick, and other countless reasons. The other therapist cancels about once a week (he only has 2- 1&1/2 hour sessions.) I have initiated all conversations inquiring about when he would get more hours. Never once did they keep me in the loop or updated about hours. They only began to promise more therapist and hours when I began poking and prodding about the manner. Although it was never delivered. My opinion is that they are very unprofessional. It is truly disgusting how we have been treated. I feel like I'm consistently being stood up without a care in the world as if parent of special needs kids aren't going through enough. I find myself in tears and so upset when I receive a cancelation text. Grinding my teeth in anger. read more

The therapist are great and supervisors. Be aware of their insurance services Bonnie who helps in that department and will start off being nice and with little frustration on my part because of payment . She will lie and say you cussed her out when in fact It was not at her in any way just frustrated with the amount they are charging for an assignment. In doing so by lying cause my son to lose service. It should never be personal. As a mother of an autistic son life is already hard and frustrating she didn't have to take it out on my son by cutting services. read more

My son has a speech delay and we were enrolled with ABH for early interventions through RCOC and have been with them for over a year. He's had the pleasure of having the same team throughout the entirety of his therapy here. If his therapist was sick/out for a session, ABH quickly found ways they can make-up the time with another therapist (they were very flexible too, when it came down to that). The front office staff was always so welcoming and kind. They got to know my son well and it made the check-in process a breeze every time. Just some of the amazing therapists we were lucky to build rapport with include: Amanda, Melissa, Kris, Jeannette, and Cece; all who are seriously so caring and amazing at what they do and were able to help my son progress with his speech and skills! Holly was my sons BCBA and ABH's program allows for a meeting with her and I every month to talk about progress and generally checking in, which was a great thing to have as a concerned parent. For the holidays, ABH hosts things like trick or treating or a gentle Santa for Christmas! This was very thoughtful as these types of things might normally be difficult for some kiddos to do in the general public. Overall, my son was in great hands; now that he's aged out of early interventions and moving on to the school district for therapy, we will miss everyone at ABH and can't thank them all enough! read more

My child has been receiving services since last year. She originally was referred by the regional center and now she is seen with her insurances. Bonnie has been her therapist and she is wonderful. My child has learned so much with her and Bonnie is so patient and kind during each of her sessions. If your child needs a little extra help and the doctor recommends ABA, this company is great. read more

As a parent of a special needs child who got services from ABH, I would definitely not recommend their services for ANY child with special needs. It's very clear profits come first by the way they schedule therapists. The first therapist for my child would always leave 15 minutes early. When confronted about it, she said it was "company policy". I went through 4 more therapists the following 3 months, which was not my choice! I stressed the need for my child to have a consistent therapist so he could become familiar. That request was ignored by ABH as they sent a therapist for a single makeup session. I then had to onboard a new therapist for 2 sessions only to have her quit after her car stopped working. That was a complete waste of my time. The last straw came when we had a therapist who had her spring break in New Orleans and came back with a runny nose and cough. With the current COVID-19 epidemic, this was very concerning but ABH seemed to not care at all about our concerns. Don't let this company waste your time or your child's! read more

Absolutely amazing staff, they truly care about you and your family. Our Clinical Supervisor and therapist are experienced, kind and warmhearted individuals. I've seen great improvement and our child is thriving with their help. read more

Su servicio de atención no es bueno te tienen esperando 30 minutos para tomarte un Rx y la atención del doctor unos 10 minutos. Le mensiono de la espera y responde que tienen muchos doctores, se supone haber prevenido para atención del cliente no me gusto read more

My child received 3 months of ABA services from ABH, the contract (through RCOC) was 6 months but we decided to end it earlier. Just like most ABA providers, this Company would assign a case supervisor to your child. The case supervisor would have some sort of credential, however, the therapist who actually work with your child on a daily basis does not. Our case supervisor is Lindsay, she is very nice, sweet and always respond timely to my questions and requests. This is the reason why I gave a 3 stars. However, the issue I had with them is the high turn over of the therapists and how under trained they are. After the contract started, ABH took two whole weeks to assign a therapist to our case. The sessions were provided at school, and I received feedback from multiple school staffs saying the therapist was "disorientated", "inexperienced", and "doesn't seem to know what he supposed to do". ABH then called me saying they think he is not suitable for our case and removed him. The 2nd therapist they placed was actually pretty good. Even though we could tell she needs a lot of support from the supervisor, she was a quick learner and was able to pick up the technics very fast, and my son really liked her. However, just as we felt we finally settled and can start making progress, this 2nd therapist quite after two weeks. The 3rd therapist they assigned to us was a college student who attend school out of state, this is only a summer part-time job for her. She was very nice but we can tell she is very inexperienced. Therefore, after 3 therapists and countless emotional up and downs from working with ABH, we decided to switch ABA service provider. I understand high turn-over is a comment struggle for ABA companies, but that cannot be an excuse, the company HAS TO address it in order to provide quality services. No matter how good of a session plan your case supervisor can provide, it is all wasted if your therapists are not well trained to carry it out or applied consistently. Also, the children who need ABA services are often on the spectrum, consistency is VERY important to them. Regardless, I still want to thank them for the time and effort they put into my case, and I really hope they can change their business strategy to better control their turn-overs and keep good therapists. read more

My child was seen here for an evaluation and early start services for nearly 2 years. He graduated from their program when he turned 3 and went to school. I am grateful for the therapists that worked with him. There was turnover as most of them were college students but scheduling tried to replace when this happened. read more

Horrible management. I called 4 times over the course of a week and left 4 voicemails trying to confirm my appointment time and date. They finally responded on the 8th day but only after I left a one-star Google review. I asked them to explain the communication delay and they were flippant and denied hearing any of my voicemails. I've heard from other doctors that this is a consistent problem with this business and they are getting a lot of complaints about their lack of professionalism. If you value good communication and a professional staff I suggest you stay far, far away. read more

Most of the therapists are unprofessional and uncommitted. I've had one very good therapist but the other ones have been rude and lack communication. Everyone is part time so this job is just a temporary gig for most. Some of the therapists are not college graduates. I've experienced them ending sessions much earlier than the authorized time every day. The office has not figured out makeups or replacements in a timely manner. They do not follow up like they say they would either. My child was supposed to be getting 15 hours a week but for the past two months they have only been able to provide 5.5 hrs per week. It's been very frustrating as my child hasn't been getting the services he needs. Because of the numerous issues I've had with them I got on a waitlist for another company. As soon as they discovered this they dropped my child within a week, even though I informed them it will take a couple months. Not addressing their own incompetencies and doing whatever is convenient for them without considering that this is actually a child's education and development is completely unethical. It shows they don't care about families and children. It takes a lot to advocate for your child and your rights as a special needs mom, and unethical companies make it even harder. read more

The customer service level here is disgraceful. The person who answers the phone does not know what is going on and is not helpful at all. Every time she told me someone would call me back no one ever called me back I always had to call and ask why I was never called back.Our therapist had one session with my daughter and then went out on a two week leave and then was a no-show the day she was supposed to come back and we called this place and they said for sure she will come in the next session and she was A no-show again. How she still has a job blows my mind. Unfortunately, these poor therapists are not getting paid enough and the motivation to go to work is not very high. We are switching agencies after this terrible experience. It is one thing to do this kind of thing to an adult but a whole Nother story when we are dealing with a child suspected of autism, consistency is kind of important. read more

The reception desk ladies are nice kind and polite. I like it here a cvs on the corner for meds. They are confidential and kind.