I've had eye exams and new prescriptions from 4 different eye doctors and an ophthalmologist in Old…read moreTown, Bangor and Brewer in the last 7 years and Penobscot Eye Care is the best - by far. It had the only eye doctor that did not give me a disrespectful hard time about refusing eye dilation. Dr. Vachon's exam and diagnosis, even with my cataract, was spot-on and I can now see things I've not seen in years. Eye dilations are for medical diagnosis only and not needed just to get an updated vision prescription. In fact, the only poor eye exam prescription outcomes I've had in my entire life - 4 of them in 2 states - were the result of eye dilations and the exams had to be redone every time, even when an ophthalmologist did them - at an average additional cost of $60! Penobscot's optician, Rebecca, also did an excellent job with their selection of frames and with fitting and finish work and my new glasses were ready in half the estimated time. I would highly recommend Penobscot Eye Care to anyone.

Exceptional medical practice, very prompt appointment times, Extremely friendly & helpful staff…read more They have treated my wife & I with the best quality eye care money can buy for many years now. We will always be patients @ this practice. I highly recommend these folks to anyone in the greater Penobscot County. Believe me when I say, ( they are worth the trip ! ) I have never left this facility without a complete understanding of my overall eye health ! Rick Souther, Corinth,me.

Very disappointed with Advanced Clinical Eyecare of Maine. I have been a long time consumer of…read moretheir services and have always enjoyed going to my appointments there. Now in my time of need I'm given the company line. With everything currently happening pandemic-wise, I feel it is unsafe and irresponsible of me to go in for an eye appointment just to get an updated contact prescription. When asked if there were any resources or help during this time, I was once again reminded of the "company line". There's many businesses that are meeting their clients needs during this unprecedented time and it's beautiful. Unfortunately, this isn't one of those businesses.

The staff was very polite and professional. I didn't think that my insurance would cover my eye…read moreexam, but the receptionists at the front desk offered to check it anyway, and ended up saving me some money. I did not wait long to be seen, and both the tech and Dr. Varnum were very friendly and experienced. The clinic has very modern technology, and everyone was happy to answer my questions. Thank you!

Well, I'm writing a review the old fashioned way. I wanted new frames for my glasses so a friend…read moreand I went to LensCrafters in Bangor, Maine. We had the most knowledgeable, friendly, comical man wait on us that it made our visit really fun! His name is Joseph and I tried to leave a review by doing the QR code thing but my technological prowess is rather needy. So..I am hoping Joseph will see this review and also his superiors see it. He knows his lenses! He was very easy to deal with and that means the world to me. I would recommend him to anyone who needs new frames! Phyllis

The customer service that I have received from Erin was second to none. An abundance of choices for…read morethe frames and lens.

Needed new nose tabs for glasses. Very courteous staff replaced same AT NO CHARGE! They will…read moredefinitely get my business at the next opportunity.

Nope. Staff is incapable of correctly dealing with insurance. Doctors change regularly. They never,…read moreever managed to notify us when our order were in; we always had to call and inquire. We have moved on.

My experience here was exceptional. Dr Chloe Douglass and the staff were friendly and professional,…read moreand the exam was the most thorough I've ever had. Sarah, the optician, was wonderful. With her expertise and excellent taste she helped me find two beautiful frames out of a very arge selection. She is a gem!

Great care with Dr Peters. Staff are cordial and competent..:::.....:..:::........,,,,,,,,,,,,read more

I called in Oct 2025 to make an appointment. They were booking for August 2026! So I made the…read moreappointment but because I am self pay they needed payment up front! Ten months in advance? They charged my credit card for $184. Yesterday, May 14th I received a letter telling me my appointment had been cancelled due to "provider's schedule change." Given that my appointment is August 4th I'm guessing Dr Luke Gamble is going on vacation. Clearly it does not matter to this practice that I've been waiting 10 months and I've already paid for my appointment! When I called about getting a refund I was not offered to reschedule just sent me straight to billing. As if I was not the first person this had happened to and they knew trying to save the appointment was not worth it. Terrible customer service! Terrible business practices! Do not go here!

After waiting two and a half hours as a walk-in, I felt like the exam was rushed. I was told my…read moretonsils look good, the same tonsils I had removed when I was a kid. Didn't leave feeling very confident in the provider's assessment.

Walked in today after having inhaled chemicals (permethrin and Picaridin) I told the lady at the…read morefront desk that I had directly I ingested chemicals and I was having respiratory issues and couldn't breath well. The lady listened and then told me that I could not be serviced as they 'aren't taking anymore walk-in's' I thought that when you ingest chemicals that it was important, but I guess urgent cares are allowed to turn you away for that. If you ingest chemicals make sure you know they 'aren't accepting walk-in's'.