The front desk staff here are very unprofessional and rude. I've tried multiple times to request my before and after pictures, and they kept hanging up on me. I also booked two appointments with Dr. David, and both were cancelled by the office. This has been a very disappointing experience overall. I would not recommend this cosmetic office -- save your money and go somewhere that values their patients and provides better customer service. read more

If you're looking for a laser CO2 treatment, they do it here. And it's a very effective treatment. However, Dr Dawood has the pricing so complicated, that your head will spin after he's done with you. It goes something like this: if you want it light, it's this price. Oh, a bit more you say, well then that's this price. What if we go deeper? Well, ok. Then that's a bit more money. Catching my drift yet, people? Well, what if I we want one and done and go deep like you can go and how the laser is designed to go? Ohhh. Well get ready because that's another 8 tiers up and it's this much! I've had laser done twice before so I know what to expect. If it's done properly, your face is raw. It takes several days to recover, but the effects last years. It's a fabulous collagen treatment and really does work. When I had it done, he told me he was going to go deep and it lasted a bit more than a year. They don't keep good records and gave me different prices when I went in for 2 follow-up consultations. And when I came, interested in having it done again, I got this whole song and dance all over again. Worse experience than a buy a car. Your head will be spinning. Craziest pricing I've ever seen. read more

I could only smile with half of my face for about 6 months after Dr Dawood did my Botox. It was horrible and all of my special events/pictures (think Thanksgiving, Christmas, birthdays) during that time were bad. I will definitely not be back. read more

This is for the office manager, if there is one. I needed to reschedule an upcoming appointment. I called the office about a half-dozen times. No staff member ever answered the phone. I left several messages and no one returned my calls. I also texted and no one returned my texts. The website states to call for an appointment (insert laughter emoji). I thought the office may have been closed (not according to the website). As someone who has worked in the medical field for over 40 years, I know front office staff is (or should be) trained to tell a caller to PLEASE HOLD if they are on the line with another patient. I've been going here for several years. The doctors and nurses are all fine, very professional. The front office? Not so much. If someone if referred to this clinic and calls to make an appointment and no one answers, they'll just go to another facility. UPDATE: i AM SO EMBARRASSED! Power was down in Redlands so phone service at the office was unavailable. I was contacted today by the front office and rescheduled my appointment. APOLOGIES FOR THE RUDE COMMENTS I MADE! read more

I love that place! The staff and Drs. are wonderful. They are kind and do a great job. I'd recommend them to everyone and actually, I have, to my brother. Thank u guys, c u next appt. read more

I came in to Advanced Derm and I really did not know what to expect, but I will say the staff here amazing and the attention I received was at its top game... I would recommend Advance Derm to anyone needing self care.... read more

Horrible results and service. Paid for 40 units (was gifted 20, added 20 more) to ensure full coverage of forehead and crows feet. Took several days for forehead to show improvement, and I reached out right away. They said wait 10 days and I can come in for them to evaluate. I did, and crows feet still completely visible. Instead of making it right, they proposed I pay for 20 more units, at a discounted price. Unfortunate. It's all about quality and placement, clearly one or the other lacking, and they are fine with that representation. read more

The people were nice. However, they made a fuss about my mesh face covering. It's silly that I would have to wear a surgical mask when the box clearly states it doesn't protect against COVID. After I pointed that out, I heard the receptionist go and tell someone in the back what I said. (She whispers like a drunk person.) It's funny that fellow nurses are buying into the silliness. No be of the staff was wearing a name tag or even credentials, so for all I know a medical assistant injected my Botox. I waited 45 minutes after my appointment time to be seen. The nurse in the back and the PA were exceptional, knowledgeable and nice. I had a Groupon and she didn't try to up sell me. read more

This place is amazing. I had a morning appt and I was in pretty quick. The doctor was very professional and took time to explain everything. I am very pleased with the results! I will definitely be back for maintenance. read more

All I can say is that I'm very pleased with this place!! I have NEVER been to a doctor, dentist, or some other medical/health professional or facility and have had this experience. Normally, I have to argue with them about my issues and they do nothing or take forever. This dermatologist practice listened to me, addressed my issues on the spot, or scheduled it for a later visit. This place is fast and the staff are awesome. Surprise they don't have more views!! read more

ADLC is an awesome clinic. The staff there is wonderful and I have had an awesome experience everytime I step foot into their facility. I went in to have a microdermabrasion and it was awesome. My skin felt rejuvinated and it was cleaner and clearer because of the awesome work that Kaylee provides. She recommended I try the skin brighting cream to get rid of my brown spots and it's been working. I also tried the hydrafacial and I LOVED it. Everyone has noticed the difference in my skin and I've gotten so many compliments. Highly recommend Kaylee and their staff!!! read more

If you are a new patient you should know which doctor you wanted to see or get a consultation with. When I went for the consultation I was seen by their PA not the doctor but it was fine. She gave an advice and told me the right treatment for my acne scarring. I took her advise and make an appointment for co2 laser resurfacing. Note: per medical biller, she said that you have to put 50% down payment upon scheduling an appointment with the doctor because of his tight schedule. So, I go ahead and did it. I thought that I'm going to see Dr Soeprono that day and that is why I went specifically to this clinic but it wasn't him instead it was Dr Dawood (Sublime). Long story short, he did my treatment and after the post recovery, I was really sad on the result. Nothing actually change on my skin it just feel soft that's all after it was healed. I wasn't expecting too much difference but there's no difference at all. It's such ashamed that it took 3hrs waiting with the procedure and I ended up with incompetent doctor. He sarcastically told me that he only do bad jobs when I was asking about something on the form that I was signing. He wanted to do a touch up right after the post recovery but the receptionist informed me that it is not a good idea to do it right away or else I might get hyper pigmentation because it's still healing and I should wait at least 2months but typically 6months. Why would the doctor did not say anything to me? Now I'm questioning myself. I gave a star because the receptionist and Erika (PA) treated me right. read more

Called to make an appointment, was on hold for over 10 minutes. Spoke to the lady to get an appointment for a microderabrasion. All was well, and let her know I had a Groupon voucher, I was immediatly put on hold, and told the next appointment was in April. Its currently February. So its a 2 month wait for an appointment. So, Im unable to use my voucher, that I paid for, that they received payment for. They had an appointment until I mentioned my Groupon voucher. If they had zero stars, thats what this grifting company would get. read more

I wanted to like this clinic however the reviews are correct. My appointment was at 3.... an hour later and I still haven't talked with the doctor. They put me in a room.and forgot about me. Completely unprofessional! read more

Amazing! The staff is wonderful answered all of my questions extremely helpful calmed my nerves and had a really great experience with Botox

I had a great painless experience with Jessica Jules MSPAS,PA-C. She removed some bothersome moles easily and quickly. The staff were very friendly and welcoming. From the time I walked in the door until I left I felt very comfortable. Thank you! read more

I understand that once you're with the doctor, the team is great but the wait time is at least an hour after your appointment time. Because of this poor time management, the waiting room is too full and there are no seats. The worst part is that there isn't even a sense of apology about the wait. They just say wait longer. Not even an insincere "sorry." Clearly their time is much more important than ours. read more

Dr. Soeprono and his staff are the "gold standard" for dermatology. These guys (and ladies) know what they are doing when it comes to removing skin lesions with a laser. I had several large moles removed and the results were amazing. I never thought these moles could be removed with a laser. But, I am so satisfied that the laser is the only method I will now choose. I recommend Dr. Soeprono and his staff for any skin care need, cosmetic or otherwise. read more

I came in to this office, and wow what a beautiful experience! Even though I couldn't use my insurance to be seen I'm glad I have an appointment with an office who cares about my wellbeing! read more

I really appreciate the professionalism at Advance Dermatology & Laser Center. The staff is friendly and greets patients with care and concern. I have been coming here for several years. Dr. Dawood has been treating my Rosacea with great results. Thank you! read more

This is one of the best office I been to, they helped me clear my acne and also made my face beautiful with the cosmetic treatments I would highly recommend this office to everyone. read more

Dr. Dawood and all his staff are very friendly, attended in a timely manner and a very clean facility. Overall great place.

I had a bad case of rashes that turned into some kind of a boil. My doctor referred me to Dr. Soeprono, who spent approximately 2-3 minutes with me the two times I saw him. Didn't give me any diagnosis or explanation on what might have caused them. He rarely spoke. He didn't seem interested in treating me. I remember him asking me only a couple of questions during those times. A nurse/assistant took care of me both times, and the treatment consisted of putting a cream, which made the rashes so much worse, and a bandage. The nurses were ok; hence, the 2 stars. I decided to go to a podiatrist, who was able to get rid of the rashes with just one effective treatment. read more

Great doctor and staff very professional. My son likes the doctor. Thank you. Way to go Pacific Dermatology

I called Advanced Dermatology & Laser Center today because I needed a kenalog injection. I was told that the injection would be $80 and I scheduled a same day appointment. Everyone was very nice and I appreciated them working me in so quickly. However, when I pulled out my wallet to pay, my bill was $210. The receipt was not itemized so I have no idea why I was charged so much more than the $80 I was quoted on the phone. Now, I was treated well here, but this money issue is enough to keep me from going to this office again. I will never be comfortable putting my health in the hands of people who are not honest and up-front with me. Very unfortunate.. read more

Dr Soeprono is one of the most amazing diagnosticians I have ever known. As a pharmaceutical representative for decades I have known a lot of physicians. Dr. Soeprono has to rank among the best. When my granddaughter was 4 she had mark on her ear and a blotch on her neck. A couple of dermatologists said it was eczema. It didn't get better so we took her to Dr. Soeprono because I knew he was the best in the area. In two visits he realized it was serious and need a biopsy. Ultimately he diagnosed an extremely rare condition called lichen sclerosis morphia (on her ear) and began a course of treatment that saved her face and probably her life. To this day (10 years later) specialists are amazed that he could have even suspected it and tested for it. We will be forever grateful to him and his knowledge. A little extra wait is nothing for the best. read more

The wait time is excessive. Three times I tried to get in so Dr. could see skin irritation. Could never get see Dr. in time. After one year he still has not seen irritation. Little to no patient privacy when checking in/out. Front office staff is not helpful/friendly. read more

I have been going to this clinic for over one year and felt the service and care was great by Erika Amthor, PA-C. But recently my referral expired and my insurance carrier changed the process of requesting service thru referral. And the front office staff seemed to be totally unaware of the new insurance process and basically refused to submit my referral request. I asked them to submit my referral in October, but they gave me an excuse, so I asked again in Nov and still I was given an excuse for not submitting my request. Finally in Dec I called and went to the office in person to only be told again, the office staff are too busy to submit my referral and I will not be seen until 2019, due to the office staffing taking off time for the holidays. I will not be going back to this office and my medical condition has gotten so bad my hair will not grow back. The office staff was not caring to my needs or my request for referral to be submitted to my healthcare provider. I am a Veteran and have excellent insurance coverage, but the office staff didn't seem to care. They are too busy..... read more

I have been going to Dr Soeprono and his PA and his new MD associate for several years. I would say about 21 years total. I have never had a long wait or found it difficult to get an appointment. The care including MOHS microsurgery, laser and pre cancer removal has been outstanding. So good I pay out of pocket as none of my insurance options include his office due to my location. Highly recommended. read more