[[HIGHLIGHT]]I liked the reception staff here.[[ENDHIGHLIGHT]] The timing for appointments are slow. I waited 50 minutes from the scheduled appointment time. Hope the timing gets better and that I'll be seen on time at another location. read more

Terrible business practice. Go elsewhere. Unfortunately I couldn't even get seen for a scheduled appointment, as they cancelled it the day of so I cannot speak on the actual services provided or the doc but given the other reviews, I got lucky. [[HIGHLIGHT]]Poor receptionist/medical office assistant seemed overwhelmed with no help or support to attend to what appeared to be an overbooked office.[[ENDHIGHLIGHT]] read more

0 would be a better option. I came from Optum after leaving Kaiser and was referred to Pacific Dermatology for a skin condition that requires consistent use of a biologic to keep it under control. I now have Pacific Dermatology through CAMG. I have quite literally never experienced worse medical care. [[HIGHLIGHT]]No one answers the front office phone and it often rings to a disconnect tone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When they do, I get forwarded to the back office voicemail with no return.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They do not respond to app messages.[[ENDHIGHLIGHT]] I have now been waiting since 2-14-26 being told my medication authorization was still pending with Blue Shield. Blue shield told me TODAY that the authorization was only submitted YESTERDAY. This is the worst excuse for medical care. If you have a condition that requires consistent care DO NOT EVEN MAKE AN APPT HERE. If this is the only option for dermatological care assigned to your insurance, SWITCH YOUR INSURANCE and GO SOMEWHERE ELSE! read more

[[HIGHLIGHT]]Great care and staff accept.[[ENDHIGHLIGHT]] There was a guy there named Ray that was very good at his job. And he took really good care of his patience. [[HIGHLIGHT]]But they won't tell me where he went.[[ENDHIGHLIGHT]] He was so good and caring read more

Ok. So no we are going to the Ford Street Pac Derm. [[HIGHLIGHT]]Incredibly long appointment scheduling.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When we were leaving, we tried to make our 3 month follow up appt for my husband. They said they couldn't schedule out that far, to call at the beginning of the following month.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So I did...after waiting 3 weeks to call, next appt is 4 months out, which puts my husband at almost 5 months. He deals with skin cancer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So I spoke to the Office Manager, who was very nice, and she was able to squeeze him into a reasonable appt.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My husband goes to the appt today only to find he's not even on the books. New appt scheduled for April 24th.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Once again, very disappointing[[ENDHIGHLIGHT]]. read more

Given the mixed reviews, I went in with caution for my first visit with Dr. Esche. Aside from the wait time, I was pleasantly surprised by his focus on long-term lifestyle changes over short-term medications. The session didn't feel rushed, and he took time to answer my questions. [[HIGHLIGHT]]His assistant was also very helpful in highlighting the recommendations afterward.[[ENDHIGHLIGHT]] read more

A horrific and disturbing experience! First, they gave me paperwork for another patient showing all their information and their treatment plan and when I let them know, they acted like they did nothing wrong and I never did receive my own treatment plan. Then, I was supposed to be seen for a biopsy ASAP, and they scheduled me over 2 months later. The absolute worst part, was the horrible women who performed my biopsies, she took two without any numbing gel and stitching me up without any type of numbing! WTH! When I had a single biopsy done at Kaiser and Beaver Medical, they always numbed the area. [[HIGHLIGHT]]She also wouldn't answer 1 question on my condition or how to take care of my stitches![[ENDHIGHLIGHT]] This place is BARBARIC on top of incompetent! read more

[[HIGHLIGHT]]Honestly staff is very friendly but this was a waste of time![[ENDHIGHLIGHT]] The dermatologist rushed through the appointment and basically told me to figure out my problem with drug store products instead prescribing me something that would help me in instead of ordering blood work I have to wait 3 months untill my next appointment..I won't be returning read more

This place is just the worst. [[HIGHLIGHT]]Dr. Clemens has the worst bedside manner I've ever experienced.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Any time I asked him a question, he acted like I was the biggest idiot he'd ever encountered.[[ENDHIGHLIGHT]] He spent a total of 5 minutes with me, I'm not even exaggerating. I'm now being referred to the California skin institute. Do NOT go here. read more

I had an appointment today with Clemens Esche, M.D, I waited 30 minutes past my scheduled appointment time, only to be rushed through my session with the doctor, who spent a total of six minutes with me. I asked him to review the ingredients of a skincare product I suspected I was allergic to, but he couldn't be bothered to take the time. He also showed no interest in looking at the pictures of my rash and swelling. Instead, he quickly dismissed my concerns, told me it was rosacea, and didn't even ask if I had any questions before rushing me out with a brief, "Nice to meet you." I left feeling sick to my stomach over the lack of care and professionalism. I wouldn't recommend this facility to anyone seeking to understand the root cause of their skin issues. read more

It took a couple of months for an appointment, which I did not mind. However, it was difficult to get to speak to someone. I was always waiting for approximately 10 min. each time, and still no one answering the phone . I had to reach out via their website for a call back, and if you missed it, you will not get a call back. I tried multiple times to reschedule by phone. I had to reach out via their website once more, and when I did get a call back, the employee did not have the professionalism I would want a business to have. I decided to cancel my appointment and will now seek elsewhere. It took too much effort on my part for a simple initial appointment or question. I couldn't imagine being a patient needing to speak to the staff for any reason and not getting through. read more

[[HIGHLIGHT]]The two stars are for the support staff. They have been punctual and professional the two times I've gone to Pacific Dermatology's Ford St location.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It was not difficult to obtain an appointment both times I've needed them and my wait time when I arrived for the appointments has been short.[[ENDHIGHLIGHT]] My second visit was yesterday, July 31, 2024. I saw Dr Esche for the first time but it was a follow up visit for some suspicious freckles I had treated with liquid nitrogen six months prior by a different clinician. Dr Esche looked at the previously-treated areas on my nose and said they looked fine but then said I had a spot on my ear; however, before I could ask for a mirror to see what he was talking about, he immediately shot the area with liquid nitrogen canister he already had in his hand, without telling me he was going to do that or even ask if he had my permission to do that in the first place. It startled me. I'm actually not convinced I even had a spot on my ear in the first place, as I am very vigilant with keeping on top of suspicious freckles and he didn't give me the opportunity to look at it before he whipped out his canister with lightning speed and sprayed me. The interaction with him was quite strange and felt unprofessional in my opinion. He then told me to come back in six months. Not that it takes very long to complete an appointment, but he was in the exam room for less than 5 minutes. I contacted my primary care physician (PCP) as well as my insurance carrier to report the incident and to get a referral to a different dermatology group for future treatment. While I was online getting the address and phone number of Pacific Dermatology for my insurance carrier, who is filing a complaint, I saw Pacific Dermatology's Yelp reviews of only two and a half stars with 59 reviews. I have never seen such poor reviews for a medical group before. My insurance carrier is also requesting that my PCP give me a referral to a different dermatology practice for my next appointment and the reason why. Dr Esche really needs to slow his roll and work on his bedside manner. He should not touch patients without first asking their permission or at least telling them what he is going to do. It's just common courtesy. read more

Waited 1.5 hours total. The check In process took an hour because people had to share an iPad to register and answer about 50 questions . Np came In and immediately started a skin check. Told me I needed three biopsies- then injected me with lidocaine and epinephrine. She didn't explain what she was injecting me with or the procedure she was going to do which was a "shave and clip" or something like that to biopsy the moles. The aftercare instructions was a piece of paper with instructions circled. The NP said I would either hear from them in a couple weeks or see them in 6 months. Was not really impressed leaving with that meant... Im in the medical field so I guess as to whether the moles were cancerous or not. Also I don't appreciate false charting that was made in NPs Notes about things that didn't happen "explained to patient risks or procedure"... etc No education provided. It was pretty much if they get infected go to urgent care. Kaiser referred me and I can't say I'm happy to go back. Hopefully not. read more

Employees at this company were very nice and DrClemens Esche was very knowledgeable and attentive I highly recommend them he took his time for my needs read more

Called the office. Spoke to Daniella (Ford Office) I'm trying to explain to her what I needed in a calm manner. She cut me off and directed me to another number that leads to a voicemail. Called her back and she said "just leave a message" without even trying to hear me out. I am patient that needed some information and felt like I was at her mercy and an inconvenience. Daniella you are in a caring business at least show some compassion. read more

First off it's very hard to get them to answer their phone. My insurance, Optum, sent me here for an issue I had with my mouth. I was spoken to like a little girl when in fact I'm 36 and a business owner. I was told nothing was wrong with my mouth..the female dermatologist who saw me didn't do any testing other than visually looking at me. She told me to use a special chapstick. I have now gone elsewhere and seen a respectful and professional dermatologist and I did have a bacterial infection (just like I had told the dermatologist here). I wouldn't recommend this place to anyone, very unprofessional read more

Nice people and clean office. There isn't a priority to see you by your time slot. How much of a wait time is realistic? 30minutes? 60minutes? My schedule is actually more important than the doctors. Perhaps spend some time reviewing the scheduling template and don't schedule a 30min appointment into a 15 min time slot? Everyone else has to wait in the lobby. Again super nice people but I can't wait 30-60 minutes every time I come in. read more

[[HIGHLIGHT]]Great, caring staff.[[ENDHIGHLIGHT]] They took their time to address my concerns and treated me in a very kind and professional way, read more

This place literally never answers their phone and does not call you back within the 24 hour business day window the voicemail promises (if you even get the voicemail). I've left 2 messages in 3 days and called 6 times with zero response to my messages. My insurance only covers this place so I've been forced to use them but EVERY time I have called to make an appt., still no answer. This is not a one time thing. Ridiculous and unprofessional. read more

Never, ever, will I go back to Pacific Dermatology. A simple procedure was performed without proper sterile technique, thus becoming infected, thus requiring two courses of antibiotics and a continuation of extreme discomfort. read more

The wait time was far too long for the quality of care that I received. I waited for forty minutes, and the doctor (Doctor Esche) didn't even talk to me for a minute. Didn't ask any questions, didn't seem like he was willing to listen to what I have to say. He just seemed like he wanted me to get out as soon as possible, as if I was wasting his precious his time. I suspect that me being on MediCal and not being a particularly profitable patient was why I didn't get proper care or treatment. It was a complete waste of time to come here. These people do not care and just want your money. read more

Each and every time we visit this office as well as the upland office , the wait time is ridiculous. We arrived for our 3:00pm appointment at 2:50 to be told they are running 1-2 hours behind!! It annoys me because I took my son out of school early to make the appointment on time. Had I been late, they would have quickly charged us a fee and cancelled the appointment. Such a disregard for our time. On top of that you can never get an appointment so rescheduling is almost impossible if you want treatment. I am not sure why this is the only in network dermatology office. On a positive note, the front desk staff at the ford location is always pleasant. read more

They need better providers . I went in asking questions about my problems , the doctor looked at one and said "I don't know what that is." You are a dermatologist you should know skin problems . He took 2 seconds and said that. On top of that he rushed me , even though I had many questions . This place was horrible . read more

I saw the doctor today at Pacific Dermatology in Redlands. It took longer to get the appointment than the referral allowed so I had to get an extension on the referral. I consider this a minor issue since I am a new patient and I think this is becoming the "new normal." The doctor came into the exam room and hardly looked at me before she dismissed my concern as a fungus. She couldn't really tell because after waiting 3 months for the appointment, my skin had cleared up. Finally, I told her about a skin condition I have had for 30 years. It was diagnosed using three different lab tests involving biopsies and blood tests. She seemed to dismiss the fact that I even had this condition and wanted to know who diagnosed it and how. Furthermore, when I asked her for a prescription that I use and have used for over 30 years for this condition, she again dismissed me saying that the medication I requested would make the condition worse. The sense I get is that my condition wasn't lucrative enough for them to really spend much time with me. She denied my medication request and dismissed most of my issues. It should go without saying, I will not be going back to Pacific Dermatology. I hope you have better luck with them than I did. read more

Took my husband in over a week ago due to having a diagnosis of having a positive result of skin cancer. We waited about 30 min to get in maybe saw Dr for 10 min , said he would call the following week Mon or Tuesday at the latest. Nothing! We have made several attempts to reach anyone by phone. Left messages. Even just an update would be nice if they are waiting for insurance Still no response Some kind of lame message about they are updating their phone system. I understand they only do this procedure twice a month. Well time is ticking and the cancer is spreading. What now Pacific Dermatology Institute? read more

waited for over an hour for a 9 am appt. They never answer the phone, heard several people complain about that. An older man had to physically come in because he was waiting for biopsy results for 4 weeks and no one called him and he also complained about phones not being answered. The front office girls need to learn about good customer service. Will never go back here. read more

What a shit show. What a disgrace and these people should be ashamed of themselves of how they treat people and conduct themselves. I don't see one single professional in the building. I didn't even make it past the lobby. I've never experienced such rude and miserable people in my life. They were yelling at us to put masks on. They were rude to me and my children. People came in without masks on before us and no one said anything. There is no sign that says masks are required. They have no other protocols in place other than harassing patients about the masks. The main receptionist that I was dealing with clearly hates her life and her job and was mocking us and talking trash about myself and my children. All I need to do was get to to doctor.. When they called other people back, they were nice and spoke to them. When they called me back, she said my name rudely, wouldn't look at me, wouldn't speak to me and as I'm standing there staring at her for her to tell me what to do, I realize the entire staff is watching me and that they all had been talking about myself and my family. Finally, after that awkwardness she tells me what room to go (when she had the other patient follow her to the room kindly and nicely) coldly and I said you know what I'm not doing this. I told them that they're all fucking rude and they all started mocking me. And I left. What a joke. read more

These people did a surgery on me and I am having complications from their very poorly done procedure and they do not want to see me and repair their mistake. They won't take my call, they won't call me back and they won't send me to another doctor. Be very careful with these people, just because they have a medical license does not mean they know what they are doing. In my case, they did not. I am a Cancer Patient. Pacific Dermatology could care less about me. read more

It would be nice if they answered their phones / returned messages. Maybe they are short staffed.

I was contacted by Pacific Dermatology yesterday and there seemed to be a misunderstanding and they have rectified the issue. They were very helpful and have rescheduled my appointment for this Thursday and have corrected my insurance issues. Thank you very much for your quick help in correcting our issues. read more

They overbooked themselves almost all the time. We end up waiting well over am hour for appointments. Very rude. Don't go here if you value your time. read more

Believe all negative reviews for any of the Pacific Dermatology Institute locations. I couldn't believe how difficult it was when trying to make an appointment. No one answered the phone! Got put on hold forever. Then was asked to leave a voice message. The procedure I try to get done requires me to pay out of pocket. The way these places conduct business as if I get things from them for free! I had an appointment in the summer and was told to they won't do this procedure then due to the summer sun and to come back in the fall. Tried calling today to schedule an appointment at 3 different places. Was put on hold at 3 locations and still don't have an appointment. I certainly would not recommend PDI to anyone. Please take your business somewhere else that treat you with respect. read more

I've been to several different locations trying to find an office that is staffed with semi-efficient people. However, no such luck. It always takes 30 minutes or so to reach someone to make an appointment and then another 2-3 months to get in. When you finally see someone, they rush you through without any real concern for your health. On my last visit, I was especially concerned about a spot on my forehead. I was told it was nothing to worry about, but three months later it was much darker, raised, and large. I tried to get in, but they wanted me to wait another 3 months to see me. I couldn't wait and when I went to a different doctor, they handled it immediately and told me it was a good thing I came in then because it was serious. Pacific Dermatology doesn't care about their patients, just about making a buck. read more

These guys are awesome they take really good care of you! I came in July had some surgery on my ear didn't hurt at all. I would recommend them to anybody read more

The front office staff and nurses are fine, but the doctors aren't responsive. The patient shouldn't have to call numerous times over a four week period and still not get substitutions for prescriptions since the one written aren't covered by my insurance. The doctor I saw was also mildly abrasive and undermined the diagnosis and treatment that one of her colleagues had started, so now I'm back to square one and feel horrible. If you need an in-office treatment of skin cancer screening, they're fine, but if you have an ongoing skin issue, I'd look elsewhere. read more

Dermatologist herself was good. However, I was called the day before my follow up appointment with a notification that my appointment was cancelled as my insurance was no longer accepted (mistakenly accepted in first place). I get errors are a part of life, but the last minute rude phone call presenting that got you guys a bad review! Still awaiting overdue biopsy results, which I reckon will never come. read more

What a wonderful, professional, and caring place. I've had a biopsy done and they were careful to explain each step, and the follow up was professional and thoughtful. Both the front office and the back office staff were exceptional. If you are tired of being ignored, left sitting in the lobby for an extended period of time, then try their services. read more

Doctor Esche is the worse doctor. I couldn't imagine what this world would look like if we had a doctor like Esche. He is unprofessional, impatient, and unethical. He doesn't practice according to his doctor's license. Unfortunately, I met him. Lord have mercy. read more

Worst experience ever. No clue regarding time management. Wouldn't even answer the phone.

I've been going to dermatologists for many years having mixed feelings of how procedures were performed and staff treatment of patients. I have to say Pacific Dermatology on Ford Street in Redlands has been a great experience. The staff and doctors are engaging , wait time is less than 15 minutes and procedures are performed in a highly professional manner, with minimal pain . Dr. Munion Is a wonderful physician , extremely professional and does great work . I would highly recommend this office to anyone looking for quality work and treating the patient with genuine care and kindness. read more