Yesterday, I had to go for my very first MRI. I am claustrophobic and chose the wide Bore because…read moredue to my injury was not allowed to use the open MRI. Ashley was my tech for the procedure, and I used every hack she had to get through it. I used ear plugs and headphones they provided, squeeze ball for my right hand while I held the alert button in my left and she placed a cloth over my eyes so I would not see the flashing lights. I got through it and wanted to thank Ashley from the bottom of my heart. She says she usually works out of the Riverview location, but I was really glad she was here for me yesterday. Thank you TGH and Ashley!

The most unorganized, poorly run, unprofessional facility I've ever been to. Why do I need to wait…read more30+ minutes to make an appointment for a scan? I waited almost my entire lunch hour just to set an appointment for another day. When I couldn't wait any longer, I went to one of the booths to ask for my script back, explaining that I needed to leave. The lady sitting at the desk doing nothing but scrolling on her phone gave me the worst attitude, all because of a simple task of retrieving my paperwork. This place has lazy, miserable workers. I'm sure there are some good people working here but the bad definitely outweigh the good. This will be my last time using this location. Definitely not recommended.

I had a very upsetting experience at TGH Imaging Brandon (Bell Shoals) around noon on 10/24/25. The…read morefront desk clerk, Sarah, refused to schedule the ultrasound my doctor specifically prescribed, insisting instead that I should get a mammogram. Even after explaining that my doctor had instructed me to continue with ultrasound imaging, she dismissed my statement and made unsolicited comments about what I "should" be doing. I was already in pain and under time pressure, and her behavior was invasive, dismissive, and unprofessional. I ended up having to insist that she at least process my X-rays. Staff handling patient intake should respect physician orders and treat patients professionally -- this experience fell far short. The waiting room like all the tgh offices/hospital are so cold and spartan, must be like what prison is. Just beige, no plants, no comfy chairs, just basic and pathetic. TGH is so cheap when it comes to amenities. There are none. A tv on the wall is not an amenity. At least they did have free wifi but it sucked too. The only saving grace was the lovely x-ray tech, sadly I forgot her name. She was amazing, kind, attentive and oh so helpful since I do not get around quickly. She waited and went above and beyond and opened every door for me all the way out to the parking lot.

Everyone is so nice here. Very caring and professional staff. My condition required someone caring…read moreand gentle because of pain and I couldn't have gotten a sweeter tech. Very grateful to be a patient here.

Extremely kind and was in and out in less than a hour . I had a very positive experienceread more

They called me this morning to inform me I had an appointment tomorrow that I had made with them…read moreover a week ago. They asked if I had the order from the doctor and I said NO because THEY had the order at their location when I called to make the appointment. Woman told me, no order, no appointment and she would check and call me back with the information. They did not call back so when I show up tomorrow I do not know if I will be turned away or not. Could not call my doctor to find out because they were having problems with their phones and I could not get through to them. Customer service has gone to heck in a handbasket!!

This review is edited and I apologize for the lateness in posting this revision:…read moreSince writing this review BayCare Imaging reached out to me, not just one time but two times! I was impressed with the quick response and feedback! The Imaging staff was so pleasant and understanding of my needs. We discussed the options available to avoid the delay in reading the X-rays for next time. I have been using the BayCare Health Hub in Valrico for a number of years. I moved to Lake Wales several years ago but even though my drive is almost 2 hours, I will continue to go there. The staff is pleasant and efficient and the facility is clean. I have had to call Baycare Imaging in Valrico on 2 separate occasions to request the results of my X-rays. I went to Imaging in enough time to have the results back before my scheduled PCP appointment! These were not complicated X-rays. This happening again is unacceptable. I go to Baycare Heath Hub in Valrico because I trust this business but that trust is quickly fading. Also I called prior to closing hours and the message was they were unable to take my call!

Dan in the MRI department went way above and beyond, much more than I believed ever possible in…read moretoday's medical environment. He was able to quickly work me back in for my MRI after having issues with my spine stimulator not being able to fully charge to be able to go into MRI. Besides pulling off this miracle, he was kind, respectful, and overall energetically helpful. I'm not sure how to nominate your employees for awards or recognition, but I would like to nominate Dan right now if I can for whatever recognition program BayCare has. Thank you Dan!

I made an appt over a week ago and when I show up for my appt, I am told that my doctor's office…read moredid not get it authorized. When I call my doctor's office while standing in the the Brandon Open MRI waiting room, I am told a different story about what Cigna said and who would be responsible for the authorization. Now, I get misunderstandings can happen, but why would Brandon Open MRI wait until the day of my appt to attempt to call me about a problem with an authorization which takes days to get done. Now I have to wait another week before I can be seen and have to stay on top of them to make sure the authorization gets done. I should not have to do their work for them just to get medical attention. I am highly disappointed that they don't care about their patients and even more so that I will have to endure another week in pain because of their incompetence.

I've been here twice. The first visit was fine. Regarding my second visit earlier this week,…read moremisinformation pertaining to my communication with the mammogram technologist was documented in my patient portal. I called and pointed it out to them to which they replied that a manager would correct it. They then updated it with additional misinformation. I called and shared this as well, was told that a manager would contact me, and I've heard nothing else. That misinformation then caused confusion with my doctor's office. I do wish for things to be documented correctly. This matters a great deal. Marcia Brevard Wynn, PhD

They answered our phones in a timely manner.You don't have to wait two and a half hours like t.G h,…read morethey're very friendly professional.They help me out.I had four different things that I needed to get scheduled and no problems getting them done in a timely manner. Well done especially jennica

I'm setting at home in major pain, this is not the FOI that i was first in counter in 1998, FOI…read moreoffice on Fletcher Ave, the care i got there was outstanding, went to the Brandon office out of convenience, i visited on 6/20/24 got xray no meds, was to follow up with therapy, how ever my pain level elevated over the weekend, back in the office on Monday morning 6/24/24, got injection in lower back and methpredisone packet and muscle relaxer, MRI schedule for 6/27/24, unable to complete due to me not able to lie flat, on 6/24 Dr. try to examine me on table and i was unable to lie flat at that time, so why do you schedule a patient for a MRI that require one to lie flat. I call there Brandon office today 7/1/24 and all i got was the number for the Dr. Administrative assistant with no voice mail. I am a nurse and FOI does not deserve a one STAR, but that the only way it would post this review

Both my husband and I have come here out of convenience to see an orthopedoc doctor for sports…read moreinjuries relating to running - the office is closest to our house and only one of a few Ortho docs in the area. ** We've had bad experiences every time we've come here ** 1) Each time we've both waited almost an hour and a half or more just to be seen - I understand waiting at the doctor's office, but going on lunch break or before or after work it's not feasible to get in at the time appointments are made 2) While waiting, we just hear the staff is right outside of our door chatting about. There's no one checking in on you, they bring you into a room, tell you to wait and you're in there..for a while. While you hear them outside just talking about their weekends and other nonsense. 3) The Doctors we've seen aren't geniune or friendly. They're very straight forward and want to see you repeatedly to eat up your insurance. Even when there's no need, they recommend PT at their partner office instead of working through self care. 4) The front staff is clueless about insurance benefits and I've seen them use a 'cheat sheet' for reference - they go back and forth asking others questions instead of knowing how to process payment 5) Surgery is always encouraged here. I've been for a cyst on my food where surgery was my 'only option' for relief, when I ended up having it go away on its own eventually and with self care. My husband had 1 surgery, no proper care or follow up afterwards, and ended up needing a second surgery to get him to running again. It took almost 2 years total. I am definitely going to another to orthopedic doc going forward. I'm currently marathon training and will need care ongoing - but want to find a trustworthy doctor. I'd would rather drive farther to see a better doctor.

Excellent thus far. Professional. On time. Courteous. Results came back within 5 days or so.read more

Even before my appointment they followed up with phone calls and emails, answering any questions I…read morehad and giving great instructions. The staff was friendly upon check in. I don't handle procedures or needles very well and they were very attentive and caring. They made sure I was well taken care and tried to make everything go as smoothly as possible.