Sneaky greedy healthcare provider. I now go to Baycare. Because of insurance I over paid the several hundred dollars because they demanded payment upfront. Instead of waiting to see what insurance does not pay. Getting my overpayment back was difficult and lengthy.. read more

Having never had a please non-traumatic experience at an er, and shying away from hospitals at all costs normally, I went in by request from the np at a nearby urgent care for very hi bp and pain. It was quiet thank goodness, I was received cheerfully and admitted right away, I asked each caretaker their name but have forgotten some, The admitting nurse was amazing and kind, I remember she had dark hair and nice lashes and a cool script tat on her left arm. My attending nurse, Judith, (same name as my mom's, irony) was fantastic, calm, kind, nurturing. She took fantastic care of me and did not treat me like I was a hindrance. I want to say, Emily?, she took me to xray and was great and we had a nice chat about water shoes, Ecuador and earthing, there was another who did the administrative (long black hair and pretty eyes, she was cool too. I remember she had cool flower tats on her arm. Even the security guard at the entrance was super cool. The attending dr, was nice, kind and had a great bedside manner, not something I am used to from er drs. Ooh there was also a nice nurse who did my ekg. Overall despite being there under scary-ish circumstances w/super hi bp from crazy hip/back pain and stress, they made me feel welcome and cared for. The whole facility was nice, clean and modern. Every care worker in the halls, while i was being moved around was kind. It was a nice calming energy for a place that see lots of trauma and stress. So yes this is the first time I am giving 5 stars not only to TGH but an er. I am grateful for how kind and respectful the entire staff was to me yesterday, New Year's eve, when everyone should be allowed to rest w/fam & friends and bring in the new year with joy. Thank you. Happy New Year 2026! read more

Tonight I had to drive a friend, a retired Master Gunny to your emergency room. I asked the security guard to bring a wheelchair with urgency, this is the emergency entrance, he acted indignant. No one was rude or improper, rather a sense of urgency was expressed. Upon complaining to what can only be assumed was his supervisor, no concern was expressed or matter handled. Perhaps Allied should not be hired! I only hope my Veteran gets good care, or next time I will drive to James Haley. read more

All went well. Staff excellent, care outstanding, friendly , caring staff. Uncomfortable bed though.

Let's start off with how rude the staff is.. i went there at 11:30pm because of my hand which i was in a lot of pain. i didn't go to a room until almost after 1 and its now almost 5 in the morning and i have not been seen. so i did leave. read more

Don't even bother going here if you have an emergency. I just waited 4 hours in the ER and they did absolutely nothing for me. They told me it was on a case to case scenario but it's not true at all. They do take worse patients but they also play favorites. If you're going I recommend you kiss ass to everyone and look as sick as you possibly can. Otherwise they will do absolutely nothing to help you. The staff is extremely rude. Feels like you're trying to get care from the devil who would rather you sit there and die. Please, if you have an emergency don't go here. You will never get treatment. read more

Wife recently had Hipec stage 4 cancer surgery and was dehydrated. It took 7 hours to get one bag of fluids. No doctor visited for over 2 hours. Never will I come here again. Made my wife's traumatic recovery even worse. Doctor indicated he was the only one in staff. read more

Very nice complex. The facility offers various types of care. Husband said he felt pampered. The entire staff was attentive and kind. Dr. Fisher visited with both of us before the procedure and made us feel at ease. Both pre-op (Melody) and post-op (AJ) nurses were wonderful. They answered all our questions and even had a great sense of humor. Highly recommend this place! (Only complaint is that for us North Tampa folks, it is quite a distance away). read more

I wish I have options to give 0 star, I just moved to the area and I brought my 13 month old baby within 104fever, I have to wait hours and hours in the waiting area, top of it they put me in the room make me wait long hours without giving any explanation, or what's going on with my baby girl. As a single mom with first baby who have no experience, and her high fever makes me worry more. If you have little ones please don't bring here, they probably will watch your kids die in your arms. I never seen this kind irresponsible doctors. read more

TGH Brandon Healthplex - Sitting and waiting hours and hours with high fever baby. - Emergency Rooms Near Me - Tampa, Florida

We went in at 1:30 AM to rule out a blood clot in my leg. They were plenty of nurses and admin staff on duty, but apparently only one doctor. The nurses were great. There was only one other patient in the place. We had to wait 30 minutes for them to "clean up a room " for me. Then after my ultrasound and x-ray, which required rolling past a dozen clean and empty rooms, it was more than three hours before the doctor came in with the results, and he didn't even come in. We saw him in the hall and he said "oh yeah, you're fine. " We finally got out after 6am. This place is such a disaster that my TGH surgeon's resident told us not to ever waste our time going there,. read more

This is a beautiful addition to the TGH hospitals. It's located right next to Top Golf and Indoor Skydiving center located in Brandon, Florida. The building is absolutely beautiful. It honestly feels like walking into a fancy hotel. Upon entrance to the left there is a small cafe with tables and chairs. The cafe is closed but it's a nice area to sit in silence. To the right there is always the friendliest older gentleman greeting you with a cheerful hello, a sticker for the kids, and passionate enthusiasm. Directly in front are elevators and a lab/radiology center to the left of the elevators. There is also an electronic directory of different floors and office locations on the left between the cafe and lab. I have been here for a job interview and for my husbands doctors appointments and physical therapy. It is also an emergency room hospital. I have not had to go to the ER but the hospital it's self is beautiful. I love how close it is and given TGH reputation on the Tampa Bay Area I love that it's so close. Also God forbid you get hit in the head by a flying gold ball or fall while indoor sky diving, medical attention isn't far away. read more

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We got in and was seen very fast. Prompt service. They didn't keep us there long. We were able to fix what needed to be fixed. The doctors and staff were nice. Overall, a pleasant experience for this overwhelmed momma! read more

Located next to Top Golf, this is a gorgeous new facility Tampa General opened in Spring 2017. There are 4 floors, including a 24/7 ER entrance on the first floor. Though I personally have not been to this ER, I've heard multiple compliments from several people who have been to their share of ER's. This facility also has a lab area, Radiology, USF services, a Tampa General Medical Group primary care clinic, and surgical services. Upon entering, you're greeted by someone who can help direct you appropriately in case it's your first time! Everyone is very helpful. If you need a breather, there's a beautiful balcony on the 3rd floor where you can enjoy a nice view of the city, Top Golf, and the Selmon expressway. I recommend checking this facility out for your medical needs- especially over Brandon Hospital any day! read more

TGH Brandon Healthplex - Floor layout - Emergency Rooms Near Me - Tampa, Florida

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I went to the place where you get casts and got a pink one, the guy that helped me, Alex was very nice and funny. he helped me get through the thought of having on a cast for that long. that's all this revire is about. Give that man a raise! read more

I have a mixed review for this beautiful location that is 10 miles closer than the big TGH (a convenience). When you arrive it's a little disorienting in the lobby with no clear information desk or person A security guard passing by helped direct me my first visit (no smiling greeters, very sterile). Bathrooms at furthest point from everything else (I like that it has an auto-open for wheelchair users. Disappointing the cafe has no food-saw the big sign, my long appointment was over the lunch hour, and I was stuck without food. (No quick stops real close.) Thankfully they have some great snack items that saved me. I was there for the infusion lab which seemed well-staffed and organized. The registrar wants you to use an auto-kiosk for check in which gave me different info each of the 3 days that sent me to the registrar anyway. No time or manpower saver there for that technology. The waits weren't long. The people who hook you up were very nice & caring, even brought you snack options and water (and heated blankets while you "drip". The large chair has a heated seat, a vibrator and there's a TV above you so it makes what you're going through easier. They need a vein finder--as I got "stuck" 3 times to draw blood. It is a teaching hospital and the person working one day completely messed up a medicine I was taking so it's good to stay on the ball yourself. Because the people working there are kind and sincere, clean & efficient, I'm giving the 4th star. However I think they are a little rough around the edges in the big picture, marketing & communicaton. Also there are not enough parking spaces for disabled or they are not policed well enough to go to people who need them. read more

TGH Brandon Healthplex - front view. is not an overnight hospital - Emergency Rooms Near Me - Tampa, Florida

My wife took our 4 month old child to the U/C at 3:30 AM due to a fever. There was NO ONE in the waiting room, likely due to the empty parking lot she noticed upon arrival. She quickly checked in only to sit in the waiting room for THREE & ONE HALF HOURS before being admitted to the patient area...to wait yet again to be seen for another HALF HOUR! TGH took over $200 in copay, then sent another bill just short of $200, & THEN sent a final notice for another $600+! Absolutely unacceptable from a customer service standpoint. Absolutely unacceptable from an ethical standpoint. Absolutely avoid this corporation at all costs. read more

We were in town for 37 hours from Georgia to buy a car. My 3 year old got very sick and this hospital was the closest to the hotel.. We had a WONDERFUL experience. We got in immediately to the ER. I could tell right away that they were taking it serious and got the doctor in the room within five minutes of being in our room. They took care of my baby and made me feel comforted the entire time and got us out quickly because it was late. There was never a time when I thought "ughghghg how much longer?!?" Or "what are they doing?!" Which I have thought at every other hospital or doctor's office I've been to. I'm so thankful that they turned such a scary situation into as pleasant of a experience as they could. read more

TGH Brandon Healthplex - My three year old after his first IV ever. - Emergency Rooms Near Me - Tampa, Florida

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Do you wanna be scammed & charged 10's of thousands of dollars? come here they'll take all your money! with horse shit exams and xrays just so staff can feel important, none care for you here and would rather you owe them your life's savings. not only did i wait hours bleeding non stop, their nasty asses put utensils wherever, love it when sterile utensils get put where my blood and dirty arms have been. thanks for putting me in debt. pieces of shit read more

SERVICE: 9.7/10 CLEANLINESS: 9.5/10 TREATMENT: 9.2/10 My family has been here several times from ER to office visits to surgeries. And I get sick A LOT due to health issues. There's no other place I would go in this area. read more

If you are in real pain expect to fucken die if you come here. Plain and simple. Go to the main hospital. This place will let you die before getting help. Been here for 2 hours my girlfriend is shaking and in a ton of pain can't stand or walk barely staying conscious and zero help. Charge nurse excuse because vitals are stable. I came to this place and had cancer and my vitals were stable doesn't mean something serious wasn't fucken wrong. Called patient relations and nothing. Ask to speak to the nursing supervisor as it says good luck they won't let you. Like I said the annex, healthplex whatever they want to call it don't. read more

Took my son there one time. Doctor said "well even though it doesn't show up in any of the tests we did you have pancreatic cancer" Definitely raised eyebrows on this one. Had just been to Mayo Clinic lots of tests I knew they would have mentioned this one to us. Totally wrong. read more

Very fast and efficient. The staff was friendly and knowledgeable they ordered testing and got everything done pretty quickly. I also loved not sitting in a crowded ER. read more

This is a beautiful new facility in Brandon near Top Golf. Hubby and I attended a health seminar here. We were in a conference room on the third floor. There was a security guard sitting in the lobby when we arrived. He was very nice and came with us to the elevator to make sure a code wasn't needed to use it. Unfortunately I can't comment on the ER since we didn't go there (thank goodness). Plenty of parking, good signage inside to lead you to your destination. read more

We had a scare with my husband's PICC line. It turned out to just be the dressing. They made my husband comfortable. They were efficient and effective. Wonderful caring staff! Sylvia Diehl read more

We came straight to TGHBH directly from scene of accident. Wasn't bad enough to warrant ambulance. Our experience was excellent. Very thorough in diagnostics, CT scan and post accident care. Everyone staff member we came in contact with from the moment we entered were amazing. I don't understand why anyone would leave bad review unless they're drug-seeking and didn't get what they wanted, Perhaps? And a prescription refill? Of course you're going to be triaged as low priority. Why would you go to an ER for a prescription refill? Start w/the pharmacy, walk in clinic, or doctor on call in absence of your doctor. Just a couple thoughts on a couple really negative reviews for no reason. read more

zeeerrrrooooo stars!!!!!! horrible!!! horrible!!! horrible!!! go anywhere else, i repeat do not go here, go anywhere else!! and my experience unless you're bleeding the doctors don't give two s**** about you not even one s***. my shoulder is literally hanging by a string and the x-ray shows it but they're saying that there's nothing wrong and the last time they said there was nothing wrong i went home and went into cardiac arrest and now i have a pacemaker. do not go there they don't care. read more

The worst we were there for almost 5 hours before a so called doctor came to see my mom and all we needed is medicine refill bc her doctor is on vacation the worst emergency room evererrrrr read more

The Emergency Dept at this location is not the same as a freestanding urgent care. The cost is astronomical and is higher than an emergency room at a hospital. They don't provide quotes and itemized bills, just a lump sum price. read more

This place was awesome, in and out and very nice people and facility. Been there 3 times and all 3 times were the same!!!! Love it!!!

My husband had his first colonoscopy there. We first waited 45 minutes past his appointment time for him to be called back. Then I didn't hear any update for 2-1/2 hours until I finally asked a nurse who came out about his status. (I was the only one in the waiting room and the staff all went to lunch.) The nurse came back and said he was awake. My husband said they had him back there almost TWO HOURS before they even started the procedure. Here I was thinking the worst had happened since the only time a colonoscopy should take longer than usual is if they find something or problems with anesthesia. They were clearly training others and wanted to joke around and leave us there twiddling our thumbs while they had fun. I love to laugh, but I was starving and NOT AMUSED by their lack of empathy for leaving me waiting with no update. We left after being there over 3-1/2 hours. My husband said they used his procedure for training. I usually love TGH medical group, but this location has lost my respect. My first clue should've been that MyChart didn't have the appointment put in there and that we had not gotten any call or information for prep sent to us. When we contacted them to find out, we were then sent paperwork. We had to reschedule so that took four phone calls and a couple of hours. We re-scheduled to July 16th. We received new instructions in the mail with the updated appointment date. Then we got calls the last week of May about prep info and saying it was the following week. They had no record of the date in July. WHAT?!?! read more

The experience here was amazing. The was no one in the waiting room so by the time i sat down after filling out paperwork they called us. The staff was amazing and very nice. I always go to anything with TGH name with it because they are the best in tampa. I have always recieved great service and my little one who came in with a fever was quickly diagnosed and the arranged for a ambulance to pick us up and transport to TGH. read more

Beware TGH Brandon Healthplex!!! They charged $3k for a surgical procedure that I ended up only having a customer responsibility of $500.00 and change. That was 1/11/22, I am still trying to get a refund. They claim that the have to wait until a claim they filed incorrectly gets processed, even though I have reached my out of pocket maximum at this point. This billing policy would be considered fraud if done by ANY other supplier of goods or services. I have been extremely patient, no pun intended, but enough is enough. TGH Brandon Healthplex has essentially stolen $2,500.00, which they will not refund until they see fit. As a patient and customer, there seems to be little recourse. read more

Wish I could give ZERO STARS! Primary doctor sent me here wanted me to come yesterday but had to wait for a ride because I was told I shouldn't be driving. Sent me here to get a procedure based on my severe symptoms I had been having. Get here get labs and port. Only change in labs was by .5 ( as if that's a huge difference). Then doctor/ nurse ( Megan (thorn) Rose M.D.) and ( Tyler Co-Hen P.A.) has the nerve to say I don't need what I was sent here for. If my primary didn't feel I needed it she wouldn't have urged me to go ASAP!. Nurse has the audacity to say if I pass out or feel worse come back??!?! No thanks!!!!! That's what I came for and was sent for!!! My labs and symptoms that I was experiencing!!!! Only to be sent home!! Not wasting my time coming back here!!! For what! Huge waste of my time and my ride! I thought TGH was a terrific facility. Not anymore! Wouldn't recommend anyone to go here! Thanks for nothing Misses Megan Taylor!!! Horrible horrible service! And a complete waste of time!! I suggest waiting until at deaths door because they sure as hell suggested that's what I do then return. When they could have done what they needed per my primary's order in the first place. Then I wouldn't have to return!!! I considered TGH ( medical group) world class. Now it seems as if they have gone completely down hill from the quality of service you receive to the service you get from the staff all of which is subpar. I had a much better experience I must say at the original TGH on Davis Island when I had to go in for a procedure. This place is nothing compared to the actual hospital. They need a complete overhaul terrible service wouldn't recommend taking your dog here! It even says online by health experts recommendation is between 7-8 grams per deciliter or lower!!!!!!!!!! So I guess my level needed to be what?? Completely depleted to be considered and emergency. Just curious what your standards are when other health experts recommend the procedure when levels are between 7-8 which they were. And I had the symptoms already that you told me to return for if they occurred again. Why not treat me while I was there? Makes absolutely no sense! Depends on your class, race and status if you're treated or not. Piss poor ass service all around!! read more

This place is a joke. After having me here four hours, I barely received treatment. There were no tests run outside of a pregnancy test despite more than 3/4 of me being covered in a rash. There was one doctor on call who simply told me see a specialist: Jennifer was rude as shit. I was undressed and examined in front of a male who was not a doctor by Doctor Gamble without so much as a request for consent. This was easily one of the worst experiences I ever had at a medical facility and I wouldn't come back to this place by choice ever. They are a joke and keep people here just for their money. read more

I will never go back here under any circumstances. Nothing runs right. I was supposed to have a procedure there. They called the day before to tell me my deductible was over $700 which was wrong. It was for a little over 3. I wanted to work a payment arrangement until this was figured out and was denied a payment arrangement and they turned me away A payment arrangement was workout though for a CT scan earlier in the month at the same place. read more

It's all about the physician and in this case she would not listen to anything we said. I wondered why the parking lot was fairly empty on a Saturday night. read more

Zero wait time. Totally clean. Found something bad on a CT and being moved to Tampa General. No problems whatsoever.

Been here since for almost 4 hours they are so slow here that the date in the room says the 14th and today is the 17th but it takes them 4 hours to do an X-ray on the one patient they have here. Don't see this place lasting long if this is the way they plan on running it. Can't wait to see the bill for this. read more

Do not come here if you want to be seen as an urgent patient. Now, if you're in incredible pain, you're bleeding, vomiting, they'll kindly inform you that there's nothing anyone can do. 7 hours later you'll be in your own room where you'll spend another hour waiting to be seen. Everyone seems to be bothered by the fact they have patients to see, which is odd considering their field choice. It's an absolute joke. read more

They use physicians that are not in any insurance networks and make you sign that you will pay all the bills that are outside your insurance network. The billing service they use is called Inphynet Contracting Service and they threaten to place your account with a collection agency if they are not paid. read more