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    Advanced Eye Care Professionals

    4.6 (62 reviews)
    Closed Closed

    By appointment only

    Updated 2 months ago

    Services - Advanced Eye Care Professionals

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    Glasses, eyewear

    Don't get me wrong. I love my eye doctor. She take very good care of me. The staff specifically the older women , are so rude when I go there. I called in advanced to see if I can take my glasses there to get them fixed. They tell me I can come yesterday or today, when I called on the phone. I get there and they direct me to the Asian lady. She wasn't rude but looks confused when I asked if they were able to fix them. Never have I ever HAD TO SIGN A CONTRACT. It stated that they weren't liable if anything were to happen to my glasses. She flags down the white older lady that was working 11/7/23 @3:30 pm. Said she's afraid to touch them. Mind you all they need to do is straighten the metal piece on the glasses and add a new screw. No gashes on the lens. Whatsoever. The white lady not knowing I was sitting there rude with attitude sates " I wouldn't have taken those glasses" now I have a horrible gut feeling bc she didn't want to take them in the first place. I got my glasses in summer of 2023. Not even a year with my glasses. I didn't scratch them. She brings them back with a big ass fucking gash. On the left lens. My hard earned money down the drain. Has the fuckin nerve to ask me. "How old are these". I can't afford a new pair right now. I'm honestly so disappointed. This is an eye doctor that I have been going to since childhood. Way before they moved to 103rd and Cicero. Over the past years their customer service has not been giving. I always have a bad experience every time I go with the staff up front. I give them benefit of the doubt bc they are busy. But everytime I go? I've been a patient here since a child. Which is messed up bc my eye doctor is amazing. She knows how to care for my eyes. I've switched eye doctors twice and came back because of her. She only knows how to care for my eyes. She's the only reason why I stay.

    The one I chose :) fits like a glove
    Tsegaye K.

    Came back in to look at the cat eye glasses and decided they were just not for me, however I chose the other set that I loved from my first visit. Thank God Brenda had put them away for me :) Amanda also saved me lol, there was the other set that I liked however Amanda said "Oh definitely that one, it makes u look like u have a double eyebrow" lol... Thanks Amanda for saving me :) I truly appreciate your honesty. Another great time in the office :) See u guys in 2 weeks :)

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    4 months ago

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    John D.

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    1 year ago

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    1 year ago

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    2 years ago

    My first time due to new insurance. Everyone was so nice. The doctor took her time and made me feel important. Nothing bad to say.

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    2 years ago

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    5 years ago

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    Dr. H.

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    3 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    Dr. H.

    Thank you Kathy for always trusting us with your Eye Care!

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    5 years ago

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    Dr. H.

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    5 years ago

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    Dr. H.

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    11 years ago

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    4 years ago

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    6 years ago

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    Dr. H.

    Thank you so much ! We love seeing you!

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    6 years ago

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    6 years ago

    Very professional service..great follow up on appointments and fittings..very committed to social distancing and health of patrons

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    7 years ago

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    Casey H.

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    4 years ago

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    8 years ago

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    4 years ago

    Doctors are great. However the service for glasses is a bit slow. Their reps sure take the their time which can be too much time.

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    6 years ago

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    Dr. H.

    Thank you so much Carol!

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    7 years ago

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    18 years ago

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    8 years ago

    Very professional, I am absolutely confident in there skills. Excellent customer service with a personal touch!!!! Highly recommended!!!!

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    7 years ago

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    Dr. H.

    Thank you for trusting our office!

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    8 years ago

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    Dr. H.

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    5 years ago

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    9 years ago

    Dr. J Hogan is awesome, friendly, and knowledgeable. I've been going here for over 15 years and they have always been great.

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    Casey H.

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    8 years ago

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    Page 1 of 2

    Ask the Community - Advanced Eye Care Professionals

    Review Highlights - Advanced Eye Care Professionals

    Casey is amazing and I feel it's worth the drive from Indiana to get this kind of care.

    Mentioned in 8 reviews

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    Davis EyeCare

    Davis EyeCare

    3.1(82 reviews)
    1.1 mi
    $$

    EXAM: As a new patient, my visit was professional and…read moreenlightening. All procedures were explained to me. Mu tests results were presented to me with total clarity. FRAMES: The choices for frames were amazing! I really liked the styles and team in that area will guide you to decipher your choice of frames.

    I chose a pair for everyday wear, and an additional pair for prescription sunglasses…read more While getting the order ready I was told that the mirrored lens color we had been looking at for the selection process wasn't in-fact the brand/color that would be used for the sunglasses. I was presented with new samples to choose from. The staff started the order process. Then we went through the order for the everyday frames and prescription lenses (I've worn glasses for 35 years and get new frames annually). As always, I requested non-glare lenses and a scratch-resistant coating, etc. Now, typically, in all my previous experiences at other eye care offices, the team takes numerous measurements so the lens and prescription can be made properly. Well, not at Davis Eyecare. A simple glance by the technician, who then stated to her team member, "2cm." Both frames. I was asked to pay half ($375) to start the order. I received a call that my glasses had arrived and were ready for pick up. To my disappointment, the sunglasses with the purple mirrored fronts didn't have purple mirrored fronts. The staff shrugged it off while admitting they had noticed that too. After discussing, they told me that they would send the sunglasses back along with the sample lens. We moved on to the everyday glasses. Upon trying them on, I immediately noticed that they seemed foggy. Not dirty, but almost a film. I also felt that the glare was significant. After being told it was just me and/or their office lights, I felt pressured to accept glasses to "try" for a few days. When I asked what would be done if I were still having issues with them after a few days, the response was noncommittal. I then asked specifically whether, at that point, I would be given a refund, and the answer was essentially, "Jason would need to decide." I decided not to leave with either pair and asked for a refund. The staff said they would notify the appropriate people at their Oak Lawn location. I thanked them and asked if I would get a call or who I could follow up with, and was told Karen. 2 hours later, I called to follow up with Karen, who knew nothing about the situation or the refund. She told me that Jason might know about the refund, but Jason was currently on a call. Karen assured to call me back within ten minutes. 2 hours later, I realized that I had not heard back and decided to call Oak Lawn again and asked for Jason. Jason started the conversation by telling me he did get the message and that he has been busy dealing with stuff all day before launching into: - he's going to have to deal with the staff; they should have inspected my order. Jason himself has very high standards because he, too, is a consumer. - he personally knows the guy in NY who runs the lab where my lenses were made, and he was reaching out to find out what happened. - his hands are tied in terms of refunding my money since they were made for me (but Jason, they were made incorrectly) - he's a victim too; VSP mandates price and where the lens is made. It's unfortunate, but they took all the money I paid him to fill the prescription. All while restating how he handles these calls all the time. I interrupted Jason as he started to reiterate all the above points and told him directly that I wanted a refund, since they were unable to make either pair correctly and had zero interest in going around in circles. - Jason has his hands tied. VSP makes the rules. - Jason "doesn't have time to deal with this anymore" and tells me to call VSP. So, 10 minutes into excuses, Jason makes his first real suggestion: reach out to VSP. Not that he will facilitate this, but that's what I could do if I weren't happy. - then Jason blurts out "fine, I'll refund both glasses even though I'll need to eat some of it." - Jason tells me he needs my debit card over the phone. After pushback, it was agreed that I would return to the Orland location, and they would use my card to process my refund. On the way to the office, I call VSP, explain the situation, and request that, once I get my refund, I be allowed to use my insurance at another practice that can scale to fill my order. VSP immediately agreed and expressed its disappointment in the provider's stance on the situation. They told me they would reach out to Jason and ask Davis Eyecare to release the insurance claim so I could use it elsewhere. An hour later, VSP calls me back to let me know they spoke with Jason, who acknowledged they were issuing my $375 refund (which they did), but refused to release the insurance claim. VSP acknowledged that this was out of spite and uncommon. Essentially, Jason felt that my expectations of getting what I paid for were unreasonable. And my insistence on a refund was worthy of retaliation - hence the insurance claim not being released. Fortunately, VSP made it possible for me to bring my business to a reputable company - and they will honor my coverage with or without Jason's blessing.

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    Advanced Eye Care Professionals - optometrists - Updated June 2026

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