Customer service seriously needs to be improved with this office. Realize and know who the…read morecustomers are. Without customers - you folks wouldn't get paid or even have a job. Listening and understanding is imperative and good skills to have and demonstrate as true professionals in the healthcare field.

Been coming here for a while, my parents now go to Dr. Chang too. She's really nice and so are her…read morestaffs. 4 stars only bc I feel like they need better glasses selections.

I received my glasses in the mail today... OMG... a new horizon opened up!!. I live in a bright…read moreapartment with windows all around. Putting on the glasses not just gave me a calm shade but it extended my vision from my balcony. I almost screamed out loud of happiness. It was awesome. BEside that ... Butte View got the best Doctor and staff. They are sooo attentive and accommodating. Dr. Tran is the best.. She is very thorough in her examination with her caring demeanor Yuba folks, you are lucky to have her.. I have to do couple hours drive to see her when I need to. Thanks Butte View for my beautiful new vision and my new sun glasses. I love them. They are so gentle on my eyes.

I have been going to see Dr. Tran for 17/18 years back when she worked in Walmart. She is the best…read morearound! Love her! However within the past year or two the man at the front office (Stan?) has been rude to me, but I let that slide because Dr. Tran is amazing. Fast forward to recently I wanted him to bill my Insurance for full amount, but he would only bill what they said I had left (12$). Now I'm in a position I can't get my FSA money without them billing. I even called my insurance to see if it's Ok if they bill them after the fact and they said yes, but still Stan will not bill them. I highly recommend Dr.Tran. Just be aware of the the guy in the front office.

Both DR's are kind, personable and detail oriented. Thanks to them I've never had better vision…read moreand their concern for their patients is caring and not rushed. The staff also makes sure every aspect of the process is just as considerate. They also invest in the latest equipment and technology. It takes a while for your appointment sometimes, I'm sure because of the popularity of this office. I highly recommend both DR. Takher's and their staff at Advanced Eyecare.

After more than four years as a client, I have unfortunately decided to take my business elsewhere…read more Over the years, I have noticed the customer service at the front desk decline significantly. After reading other reviews, it appears I am not the only patient who has experienced what I would describe as rude and unprofessional interactions. I have been seeing Dr. Thacker since 2021, and I want to acknowledge that he has always been thorough, respectful, and professional during my appointments. I sincerely hope he has the opportunity to read and consider this feedback. My primary concern is with the handling of my eyeglass frames. On two separate occasions, the lab has damaged my frames while replacing lenses. The first incident occurred several years ago, and the office took responsibility and covered the damage. Unfortunately, it happened again. Most recently, I had an appointment on May 20 and left my frames to have new prescription lenses installed. I later received a call from the front desk informing me that my frames had been broken and that the office would not cover the damage because they were my own frames. While I understand there may be policies regarding customer-owned frames, the damage occurred due to an error on the office's side, not mine. Furthermore, I was never informed at the time of drop-off that I would be responsible if the frames were damaged. Had this been clearly communicated, I could have made a more informed decision and prepared accordingly. To try to resolve the matter, I called the office again on June 8 at approximately 9:55 a.m. and asked to speak with Dr. Thacker. I was told, in what I felt was a dismissive and rude manner, that I could not speak with him directly. I then requested that he return my call when available. During that conversation, I was told that I had already signed paperwork and that the policy had been explained to me when I dropped off my frames. However, I do not recall being informed that the office would not take responsibility if my frames were damaged due to handling during the lens replacement process. This experience, combined with the ongoing customer service issues, has left me disappointed and unable to continue as a patient. As a result, I will be taking my business elsewhere, along with my family members' business. I also intend to share my experience through reviews so that other patients can make informed decisions based on the level of service they may receive.

I love going once a year to my favorite local eye doctor ! Dr. Carlson is attentive , informative…read moreand kind. His equipment is top of the line and I love the brands they carry . Every employee is helpful and nice ! Matt was so great helping me pick glasses today as was Stephanie and Courtney . I can't say enough about them ! They also helped out with free eye exams earlier this year and glasses for some at need high school students . This is a local business to be proud of and support !!!!

I went into the office today, very polite, cleaned Dr. Carlson very attentive to all my questions,…read moreand I ask alot of questions. After my exam was done I had to pick out glasses, this is what I was dreading. I even texted my daughter hoping she could come and help me choose. The young gal Jenny said not to worry she would not let me walk out with glasses that didn't physically fit me or fit me style wise, she was great was honest and patient. I chose a pair for when I where a hat and without. Great job, I would recommend.

I've been going here for years and I love it. The staff is always insanely nice and Dr. Byers is…read moregreat. I always feel comfortable. They have a good selection of glasses and are always super helpful when picking something out. Communication is very clear and they always make sure you understand what you're getting. Highly recommend!

Everyone here is very caring & helpful It is always a great experience at Dr. Byers.read more

The assistance I received in choosing my frames was excellent. Silvia and her team helped me find a…read morepair that not only looked good but also fit comfortably

Great experience! Doctor was great and the staff was so kind and sweet. My husband in both go there…read moreand we highly recommend Distinctive Eyes! Tha

I went to Wal-Mart for glasses--ha! You get what you pay for. I went back to Dr. Spanfelner's…read moreoffice. Great service! Great glasses. It did cost more, but it is well worth the money for good customer service and good glasses. Thanks!

Rude staff. Will never come here. Did not even make an appointment just because how rude the staff…read moreis.

Had a great visit, everyone there is attentive and kind. I…read morehave no problem recommending this popular office.

I cannot say enough positive things about my experience with Dr Phung. From the moment I walked…read moreinto her clinic I felt welcomed, informed and completely at ease. Dr Lili Phung is not only incredibly knowledgeable and thorough but also has the rare ability to explain complex eye health issues in a way that's easy to understand and reassuring. Every step of my exam was handled with precision and care. She took the time to answer all my questions without rushing, and I left feeling confident in my diagnosis and treatment plan. Couldn't be happier with my choice of Ophthalmologists!

Dr. Phung is the best in Oroville! Her detail attention to vision examination and explanation is…read moreexemplary. I trust her with my eye care explicitly. Her knowledge of her field of practice is superb! She also treats me as though I were her only patient. She shows interest in me as a person. Highly recommend her. She's a fine human being.

Quick and easy eye exam. I scheduled with their incredible staff and upon my appointment was in and…read moreout under 30 min. Will be coming back.

Avoid this place as they do unfair and immoral billing. They told me prior to making an appointment…read morethey accepted my insurance. Then they only charged me a deductible after my appointment only to bill me in full when I got a statement in the mail. They refused to accept responsibility and correct the bill as they made a mistake since I would of went somewhere else that would of taken my insurance. The office manager, Karen Rocchi, was a bully and very unprofessional and would not take responsibility for the fact which was proven that they told me they did take my insurance prior to my appointment. Avoid this place as they will unfairly bill you. as they are ruthless to make money unfairly and immorally.