So I was informed after scheduling 2 knee surgeries this fall that Orthopedic Associates no longer…read moretakes Humana PPO. As of August 1st. Some things are out of control with insurance especially when Orthopedic Associates makes a decision to go with another book keeping system in the middle of the year. Just letting you know. This was a decision by management and billing company. I really liked my surgeon and the care but now have to find another doctor.

I cannot say enough great things about Orthopedic Associates, especially Dr. Cantrell and his…read moreincredible team. Dr. Cantrell has performed multiple knee surgeries for me as well as a shoulder surgery, and every single time the results have been outstanding. His skill, precision, and consistency are truly remarkable. What really sets Dr. Cantrell apart is the way he listens. He takes his time at every appointment, explains everything clearly, and always works to find the best possible approach for each specific situation. You never feel rushed, and you always feel heard and confident in the plan moving forward. The staff is just as exceptional. Julie and Peyton are absolutely amazing,professional, kind, responsive, and genuinely caring. They make the entire process seamless, from scheduling to follow ups, and they go above and beyond to make sure you're comfortable and taken care of. If you're looking for an orthopedic team that combines top tier surgical expertise with compassion, attention to detail, and outstanding support staff, Orthopedic Associates and Dr. Cantrell's team are second to none. I would recommend them without hesitation.

Went in for some needed X-rays. This place is awesome. Waiting area had an inviting feel to it…read more Comfortable couches and refreshments were provided. Wait was short, staff was excellent, and were professional at what they do. And nice. I do not hesitate to recommend this place. Go in with confidence.

I've never wanted to leave a place so fast in my life. I don't even know the doctor who saw me…read morebecause he didn't give me his name. Isn't that insane? No introduction. He could have been a random guy off the street for all he acted like a doctor. I came in due to unexplained bleeding after a week of immense pain and arm numbness. I had surgery for endometriosis and fibroids eight weeks ago. The treatment I received was abysmal. Some highlights -- "I'm worried about the bleeding, I know the pain in my back may be normal due to my illness. I just want to make sure I'm not having a stroke or anything." "You can't have a stroke in your lower abdomen." "What pain meds are you taking?" "I've been taking both Tylenol and Ibuprofen every two hours because I'm in so much pain." "You should try Aleve." Woah, no way? Aleve? Hold the phone. I never thought of that. Then he gives me a paper that says not to take Aleve because it'll cause me to bleed more. Uh oh. And a paper to explain what a painful heavy period is! To someone with a chronic reproductive disease. I still can't decide what part of this visit was the most disrespectful or condescending. It's a hard one. He looked at my surgical scars at one point, asked if I had a fibroid removed like he didn't believe me, and then stated that typically fibroids are removed from a larger incision. I was told he can't support or help with anything gyno related, but somehow he's an expert on laparoscopies and thinks he can criticize my surgeons work when he didn't even listen to a single thing I'd said to him since I'd been there. Did he think I was lying about getting a fibroid removed? Probably. They took my blood pressure multiple times and I, a healthy individual ACCORDING TO HIM, could not get Systolic pressure under 155. When I got there ONE SEVENTY FIVE. A cardiac episode is 180. He told me it's probably the pain. Wait, so the Aleve I took this morning isn't working? What? You said that should help. Why is my arm numb from my shoulder to my fingers? Who knows. Obviously not him. I think his excuse was that I laid on it wrong. Why has it been hurting since Friday night? A medical mystery. My insurance is paying thousands of dollars so Sherlock Holmes can tell me I laid on my arm wrong. I finally gave up trying to advocate for myself and just agreed with him so I could go home. I got no answers for my pain or my bleeding. He thinks I'm fine! So healthy. I can't believe my insurance is going to have to pay for this. The only reason I got meds in IV for my pain while I was waiting for my blood work was because I cried in front of my nurse and he advocated for me. I was the only person there at 4:30am this morning and seriously you would think I was one of 100 in that ER with how I was treated. I had to get up to go the bathroom and wouldn't you know, he was standing around doing absolutely nothing. The only person who cared about me was my nurse. Strangers that hold the door open for me in public show me better care, respect, and compassion than this DOCTOR who literally gets paid hundreds of thousands of dollars a year to do care for people in their time of need. Like what a spit in the face. And for what? I just wanted help. If I have a cardiac event or god forbid a stroke between now and Monday when I see my general doctor, I will find this hospital at fault. I am still not over how even an EKG wasn't even at least offered. That's standard practice with symptoms I displayed. Thankfully tomorrow is Monday so I can actually go to my general doctor that cares if I live or die. My discharge instruction was to lose weight. :) pain? No you're just a fat pig. EDIT FOR STAFF WHO READ THIS - If you are not the doctor who talked to me like a dog than don't apologize for him please. I don't want an apology, you've done nothing wrong. The rest of your staff was amazing. Either fire him or teach him social skills so he doesn't make another woman cry. To my nurse and the front desk gentleman if you read this, thank you for your kindness. I needed that to offset the ugliness.

There team of staff and doctors are amazing here! They are very professional, efficient with time,…read moreand get you the care you need to get on the road to recovery. I love that they have screenings like xrays onsite to make the process quick and easy for patients.

This poor review has nothing to do with the medical care at AOA, but reflects the poor office staff…read moreprocedures. We were contacted two months ago and told that my mother had overpaid by $300 and that a check would be mailed to her in 30-40 days. They verified her address. Now it has been over 60 days. I called the office today and was told that it was still being processed, "you know, they have to verify the mailing address, print the checks, and sign the checks, but they are really behind." I cannot imagine that it takes that long to process a check once you already have verification of the mailing address. The office clerk also said that there were many patients in this process. Really? How is that you overcharged so many people? If I owed a payment to AOA, I'm sure I would be penalized if I was more than 60 days late with the payment, but I doubt we will get any interest for AOA holding my mother's money for months. And, State law and Texas Medical Association requires that repayments of overcharges be return within 30 days to the patient. This is very poor office management for AOA.

I can here for neck pain and again for knee pain. It was covered by my insurance. The staff is…read morefriendly and knowledgeable. I also enjoy the rapport they have with each other. You will get text reminders of sessions and they call if you're running late.

Be Cautious--Review Your Bill Carefully…read more I was charged by ATI Physical Therapy, Flower Mound, Texas for a remote monitoring app that I was repeatedly told was free. When I discovered the charge, I contacted the clinic and spoke with Karissa, who confirmed the app should be free. She even checked with the Area Director, who also verified that I should not have been charged for the app. My physical therapist Mina also confirmed the same. Despite these assurances, the charge was never removed. I contacted their patient advocate multiple times--at least 10 calls--and spoke with their manager, Ann, on July 9. She promised to follow up within 3 to 5 business days, but I never heard back. Please note that I was charged for remote assistance on Sunday, June 8 - even though the clinic was closed that day. I had just installed the app but never used it. This charge is not only unjustified--it feels fraudulent. ATI has yet to take any action to correct the error. I ultimately decided to pay the bill and write this review to share my experience. I strongly urge others to review their bills carefully and follow up persistently if anything seems incorrect.

They did my hand surgery when I had no insurance. Very grateful .But no insurance no rehab. I'm…read moredisabled now. Hand usable but limited. Yes no insurance limited care. Now I have Medicare so let's have office visits for no apparent reason. No treatment and no rehab but let's see you in office. Why?

If I could give 0 stars I would…read more Spent considerable time and effort to take 82 yr old mom w advanced Alzheimer's to see about arm she broke in a recent fall. It is a HUGE effort to get mom dressed and take her anywhere. First, X-ray tech is put out because mom can't stand for X-rays so we struggle to get her on table for pics. Then, i had made appointment to see Dr Teeter (who cancelled on us prior week at last minute) to be told PA would be with us shortly only to have tech come back and request more X-rays. Thats When I wheeled mom to car and left. Not an empathetic one in the bunch

I'm not sure where the 1 Star ratings come from. I have worked with BSW OP-Grapevine through…read moremultiple surgeries for 15 months. The therapists are top notch, knowledgeable, well educated in the field and only had me, as a patient, as top priority. I would send anyone I know to this facility for successful therapy. My therapist encouraged me through the significant setbacks I faced. Definitely a 5 Star experience.

Check in at 6:30am & not taken back for my procedure for FIVE hours, after being specifically told…read moreI was first in line. This has happened TWICE now!!