I'm from California and was in town for the weekend visiting with family. I noticed my dog had a…read morelarge lump near her jaw. I called on Saturday and was able to get my dog in for an appointment on Sunday. We dropped her off at 9am and received a call around 10:30. The vet suggested they take a sample of the lump but said she was fairly certain my dog had cancer. She didn't see any signs of an infection and would not prescribe antibiotics. First she said leukemia and then said lymphoma. They ran a blood tests and everything came back normal so she explained more than likely it is cancer. This cancer can show up over night and it will spread throughout her body. Dr. Elsarelli recommended that I find an oncologist. She even sent me home with a steroid that would keep my dog comfortable for her last couple of months in the event that I decided to not do chemotherapy. By Wednesday, I had not heard back about any results. I called the office and was told they would need to "look into it" and call me back. A different vet called me and told my dog has a reactive lymph node, there is no evidence of cancer. A round of antibiotics should clear it up. So for the last four days I've been worried about my dog having cancer and trying to figure out how to go about treatment. The first vet was so confident in her diagnosis. Be careful here.

Staff is superb! Incredibly kind and warm towards both me and my pet. Wish the pricing was a little…read moreeasier on the wallet, and had better appointment availability, but I suppose you could say that about many vet services these days.

They saw me on time. I wish the vet would examine the cat in front of me. The clinic was clean,…read moreparking is a bit of a challenge due to a busy shopping center.

Our visit with Dr. Maria Yalung was so pleasant and peaceful. Our cat Ziggy went in for his annual…read morephysical and vaccines. The staff was pleasant, professional and Dr. Maria was very kind and provided education and great recommendations for our Ziggy. A Cat Hospital is a great place to bring your feline family. It is safe space with outstanding care and service.

Dr. Erica Monaco and her staff are wonderful. Our cat had…read morenever been outside of our home and they were so great with her. I highly recommend Highlands Animal Care!

We recently took our cat in to get spayed. They had stated we needed two appointments for that. One…read morefor the pre-check and one for the actual procedure. I've never had to go to two appointments for any spay or neuter in the past so we thought it was odd but moved forward anyways because we liked this Office so much. Since she was already on her cycle, they said they couldn't do the procedure until after she was over it. But they said the pre-check appointment would be fine to conduct. After the pre-check appointment they scheduled the follow up appointment for the procedure. We arrived at the appointment and during intake they stated that there may be an additional charge if they find that she's internally swollen from her cycle. We asked if it would have been better to have come back when we knew for sure she would be ready. They stated yes it would have been better if we had come back the following week when we would know for sure. Are you serious right now? You guys are the ones who setup the follow up appointment! At this point we're now confident that they are either bait and switching or else price gouging. They had already started the intake before we comprehended the predicament they put us in. We ended up getting charged for that appointment (but not the additional precheck steps; whatever that's supposed to mean... again, never had so many appointments for a spay) and left saying we would contact them to schedule another appointment for the following week. I called the following day and then proceeded to call every two days. After the first week, we stopped leaving messages since it was clear no one was listening to them or following up with them. We then proceeded to call every day instead; different times of the day. Here we are, weeks later, no one has returned our phone calls, no one seems to answer the phone, and what's even worse is after those two appointments you would've thought that a "good vet" would have followed up! But nope, dead silence. If I wasn't disabled and hubs wasn't my full-time caretaker then he would've just gone there instead of calling. But leaving the house is extremely challenging for me and leaving me alone is dangerous. So every time we leave the house it's a precarious situation. So you can imagine our frustration with the lack of care that this vet seems to show. They seem to have very little respect for people's lives or time. But this negative review is not based solely on the lack of respect for our lives or time. After all, what's important is the care that our pets receive. As it stands, the multiple appointments for a spay procedure sounds more stressful than helpful to the pets. When it came to the follow up appointments for our other cat and our dog, there were serious discrepancies between the different vets in this office. During a particular follow up for our cat who had kidney stones, the vet went down a laundry list of concerns and we questioned why none of this was brought up just two weeks prior. She seemed to be taken back with our response; it was almost as if she was treating it as a new patient intake appointment. After a few minutes, it was obvious that she hadn't checked his prior records even though this was a "follow up appointment". She claimed it was some excuse about not seeing the correct test. So I'm sorry, you did in fact look at his prior records but acted as if this was a new appointment because you didn't find a specific test? Seriously, what kind of BS excuse is that? And my complaints are obviously nothing new. If you look at their reviews, the complaints are exactly as we state; lack of respect for their patients families and their time, and inconsistent care that could prove to be very dangerous, as is evidenced by their negative reviews. And with each of those negative reviews, they claim that they take the reports very seriously. Clearly that's just a line of BS since they seem to have not improved on those complaints. At this point, we had already decided to not bring our pets back in. We were going to complete our cat's spay procedure and then find another vet. But honestly, I'm not even confident we could move forward with the procedure given all of the scheduling issues... or would they try to charge us for all of that all over again? I've lost any confidence that this vet has any integrity.

Came in tonight as an emergency walk in as my 16 year old terrier had not eaten in 4 days, was…read morewobbly, had diarrhea and had thrown up. They took us back super quick, went over diagnostic options and did some tests. Still waiting on blood work results which I agreed to be necessary and not unreasonable considering my dogs age and unusal symptoms. They gave us some meds and we were on our way. Gave dog meds when we got home (and after we stopped at Inn and out for a dog patty). Within 3 hours just like the vet said he got up and was looking around for food. I had tried giving him plain chicken, rice, 3 different types of wet food and meatballs all within the 4 days and he refused to eat. Well, happy to say the meds and the vet recommendations worked and my pup is eating again! He scarfed down the beef patty. I was literally jumping for joy. I was so worried I was going to go in and they were going to give me horrible news or tell me they needed me to put him down. He is a great dog and usually full of energy and love prior to this sickness. I had a good feeling about the facility and doctor and glad I made the choice to take my dog in to be seen by this facility. I truly think he is on his way to better health and a bit more life and love to give us. Thank you!!

We've been bringing our pets to South Valley Animal Hospital for the past nine years, and we truly…read morewouldn't trust anyone else with our fur babies. Over the years, we quickly went from one Pomeranian to three, and they have loved and cared for every single one of them like family. From the moment you walk in, the reception team is always ready to assist with kindness and warmth. They are incredibly friendly, and the way they interact with both the pets and their owners shows how much they genuinely love what they do. The doctors and the entire team are amazing. They take the time to answer questions, provide thoughtful recommendations, and make sure our pets receive the best care possible. You can truly feel how much they care and that they always want the very best for your fur babies. We are beyond grateful for the love, compassion, and care they've shown our family through the years. Highly recommend!

Rochelle was so great and easy to work with! We were looking for a specific color pattern and it…read moretook a while for one to pop up, but it was SO worth the wait. Hektor (née "Davis") is an incredible cat - loving, calm, healthy, and beautiful. We adore him and are so grateful to Rochelle for providing him to us!

My daughter and I recently got two kittens. Rochelle was highly organized, sending us pictures of…read morethe kittens and providing clear instructions upon their arrival. My new kitten, Artemisa, is a pure joy - beautiful and playful. I find myself wishing I could keep the two kittens for myself. Thank you to Rochelle for providing such a delightful experience and bringing happiness into our lives.

i brought my husky loki in after a never ending ear yeast infection that doesn't seem to want to go…read moreaway. the receptionist on the phone was very kind and patient. i was on the phone with multiple places trying to see if i can get a same day appointment that was affordable and to give my husky some type of relief. at first she told me they were booked but was able to get me in the same day at 2:30p. first timers exam fees are waived and she also recommended the premier option for $24 a month that would also waive those $80 exam fees. i paid for the ear exam, cleaning and the medication they put in his ear. i will say vaccines are expensive here and denied that. $50 for one vaccine is insane, id reccomend spay and neuter center for affordable vaccines. i also wished they would discuss the prices with you beforehand for some things. they said they would provide me a cone to prevent him from scratching but didnt tell me that it would be $26. that was the only thing i had to say in regards to the transparency they have in their pricing. have to wait a month to see if his infections have cleared up but id say the service and how quickly they got me in was what drove this review.

Brought my new puppy in with documented AKC certified breeder vaccine records (Canine Spectra,…read morelegitimate Elanco products with valid lot numbers and expiration dates). Vetco refused to recognize them, citing cold chain concerns -- which is a real issue in principle -- but offered no flexibility even after I called the breeder on speaker, who confirmed the vaccines were ordered from Revival Animal Health and shipped overnight in an insulated ice chest. That's a legitimate cold chain. What really stood out was the pricing: $50 per vaccine shot. I went to another vet shortly after and paid $15 per shot for the identical vaccines. I understand that corporate vet clinics have overhead, but the combination of dismissing documented breeder vaccines without investigation and charging premium prices for routine puppy shots felt more like a sales strategy than medical guidance. 2stars for gaslighting on the vaccines. I would have said 1star but the ladies at the front desk were very nice. Do your research and price-compare before committing to a full puppy wellness plan here.

Kathy was super helpful and made my insurance experience the best. I would recommend her any time,…read moreany day!

You are rude you're greedy you steal from your customers who are insured by you . you lie you don't…read morehelp in any way shape or form it's all about the money and how rude you can be over the phone then when I find a different insurance company, then you end up charging me more money when it was canceled so I hope you enjoy the money that you don't deserve because you want to get that last penny you don't deserve to have a business so take the $41 and stick it so far up where you choke on it have a great day, Tyler, Wagner and his office manager and the rest of his employees that work for him

I met Dr. Loose the first summer of COVID when my Flynn was breathing/panting like crazy. LONG…read morestory short on how we found him - doesn't matter though really - he actually HELPED my senior doxie with a heart murmur and got him on the right meds that night. (Unlike several other vets in Seven Hills who told me about it, but did nothing but send us out the door!). Over the years, he's always been a great source of information and collaborative in treating both Flynn and Molly. I can't say enough about how great I think he is. Unfortunately, both Molly and Flynn crossed Rainbow Bridge within 90 days of each other. (Easeter 2025 and end of July) While Dr. Loose wasn't there when I had to make that decision both times, the lead up to Molly was a joint effort over a dew days trying to get her better. Same with Flynn. The staff were great, too, given what just happened. A week ago, I adopted Rowan, a long haired doxie with some pre-exisitng issues. Of course I called to get him in to meet with Dr. Loose! As usual, he was informative, listened, and just like with Flynn and Molly, I feel like we're a team when it comes to Rowan's health. A lot of our discussion was on a subject I have personal experience with - back issues resulting in surgery - and being able to have that discussion with Dr. Loose about Rowan from a position I related to was appreciated. In all the years Dr. Loose has treated my fur family, he's always spoken with me like an equal. It goes without saying the girls at the front desk have always been great, even when I lost Flynn and Molly last year. It was good to see them all almost a year later. I'm not sure what the dealio is with the bad review by other people, but let me tell you - if I experienced a fraction of what they're alleging, I would not give them my business nor trust Dr. Loose and his team of vets when he's not there. Have mistakes been made? Yes, but not to the detriment of my pet's health. They were quick to resolve the issue. Lastly, they get R E A L L Y crazy busy when you least expect it. Have some patience and grace. Pet parents are dealing with bad news and trying to make sense of what's happening; others are trying to check out; the phones are blowing up...it was nothing short of chaotic yesterday when Rowan and I arrived and tried to check out. You'll receive the same attention as the patient before you...just keep it in check. I've bee to many vets over the 20 years I've lived in Vegas, and Dr. Loose and Inspirada Animal Hospital are, without a doubt, the only vet and facility I've trusted completely. So much so that after moving from Seven Hills to Southern Highlands, I'm happy to make the drive.

Please take your fur babies somewhere else. I know veterinary offices get both glowing and terrible…read morereviews, so I usually take them with a grain of salt. I hope you'll read this one because this facility raises so many red flags. I was preparing my cat for travel to Hawaii, and I already knew the import process because I've done it before. It's extremely time-sensitive, and every step has to be completed in a specific order. I scheduled what was supposed to be a rabies vaccination. During the appointment, a technician took all of my cat's paperwork to the back and never returned it. Dr. Hayes administered what I was told was the vaccine we came in for. Nothing seemed unusual, so 30 days later I called to schedule the next required step: the FAVN blood test. That's when the receptionist informed me that my cat had never received a rabies vaccine. I was fuming, originally at Dr. Hayes. Then I realized, somewhere along the lines, Dr. Hayes was told by the vet techs that a different shot would be necessary. We had come in specifically for rabies. No one ever told me she was receiving anything different. According to the medical record, she had instead been given a distemper vaccine. That mistake delayed the entire Hawaii import timeline by a month and immediately put our move at risk. Then Dr. Loose joins the chat. I come to find out that he fired Dr. Hayes on the spot for reasons I'm not aware of. At one point I was told my vaccination record could simply be changed to indicate a rabies vaccine despite the medical chart documenting a distemper vaccine. That immediately made me uncomfortable since that's quite literally falsifying information, so I declined and scheduled another rabies vaccine instead. We come in for our rabies vaccine, again, vaccination cost waived, as if they're giving us a discount, although I already PAID for a vaccine I never requested and didn't even know we received last time. Never saw Dr. Loose, but instead saw one of his shaking out of her boots vet techs who stuttered desperately and struggled to complete sentences. They took her to the back instead of doing the vaccine in the room like Dr. Hayes did, which I was rather uncomfortable with. It was an odd experience, but we left with no issues. Next came the FAVN blood draw. Getting in touch with Dr. Loose was nearly impossible. I left multiple messages without receiving a return call. Eventually the front desk scheduled the appointment. Still never spoke to Dr. Loose. Per instructions, I gave my cat gabapentin before arriving. She was heavily sedated--droopy eyes, barely able to hold herself up, clearly medicated. The same shaking in her boots vet tech takes my cat back to get her blood drawn. Told me Dr. Loose would come speak with us. Shocker, he never did. About ten minutes later, my cat was brought back with one paw bandaged, the other bleeding, and the technician asked my fiancé to put the bandage back on because my cat was supposedly "unmanageable." My cat was lying limp in her stroller, barely able to move. We were then told they couldn't obtain the blood sample and that we would need to pay an additional $200 for sedation. I couldn't believe what I was hearing. My cat had already been heavily medicated, yet I was being told she was too difficult to handle - Keep in mind I watched Dr. Hayes administer a vaccine to her with absolutely no issue. I asked whether the blood draw could simply be performed in the exam room instead so we can assist. The answer was no. I asked to speak with Dr. Loose. Denied. I asked if I could speak with any veterinarian at the practice. Also denied. Instead, all communication went through a technician who repeatedly left the room to relay messages back and forth. This vet tech, shaking so hard she can't hold the iPad straight, can't spit out a sentence, and ends up looking at me, who's crying out of frustration - with a literal blank stare. As I stood there crying out of frustration over months of delays caused by mistakes that weren't mine, there wasn't a single veterinarian willing to come speak to me directly. By that point, any confidence and trust I had in this clinic was gone. This experience cost us valuable time in an already strict travel process, forced unnecessary repeat appointments, caused additional stress for both me and my cat, and left me feeling completely dismissed when I tried to advocate for her. Between the incorrect vaccine, the poor communication, the repeated delays, and the refusal to have a veterinarian speak with us directly when problems arose, I cannot recommend this clinic to anyone.

From the moment I walked in w my dogs, we were greeted by professional and friendly staff members…read more Dr Monaco was very thorough discussing my dogs' health issues and needs. You can tell everyone there love what they do and like being there. I live in the far southwest side and don't mind driving 30+ minutes to bring my dogs here.

This review is based on a first-time visit with my kitty (Huck) on 11/2/24. We recently moved from…read moreSummerlin so weren't sure what to expect, but were so happy to have found this vet clinic. They practice fear-free care here, so took lots of steps to make sure Huck felt safe and comfortable - including having a diffuser in the room to keep him relaxed and tons of treats to distract him from getting his shots and examination. I HIGHLY recommend this practice based on my excellent experience with Huck!

I took our cat, Bootsie, in for his nail trimming and vaccine. The women at the front desk are very…read moreprofessional and friendly! The tech who cut Bootsie's nails and administered his vaccine was super kind. We trust this place with our animal family members!

Disclose all costs to clients in advance. We agreed and signed that we were paying in full for…read moreeuthanasia and disposal on Friday and we are now being asked for an additional $100. Shame on you!