I'm from California and was in town for the weekend visiting with family. I noticed my dog had a…read morelarge lump near her jaw. I called on Saturday and was able to get my dog in for an appointment on Sunday. We dropped her off at 9am and received a call around 10:30. The vet suggested they take a sample of the lump but said she was fairly certain my dog had cancer. She didn't see any signs of an infection and would not prescribe antibiotics. First she said leukemia and then said lymphoma. They ran a blood tests and everything came back normal so she explained more than likely it is cancer. This cancer can show up over night and it will spread throughout her body. Dr. Elsarelli recommended that I find an oncologist. She even sent me home with a steroid that would keep my dog comfortable for her last couple of months in the event that I decided to not do chemotherapy. By Wednesday, I had not heard back about any results. I called the office and was told they would need to "look into it" and call me back. A different vet called me and told my dog has a reactive lymph node, there is no evidence of cancer. A round of antibiotics should clear it up. So for the last four days I've been worried about my dog having cancer and trying to figure out how to go about treatment. The first vet was so confident in her diagnosis. Be careful here.

Staff is superb! Incredibly kind and warm towards both me and my pet. Wish the pricing was a little…read moreeasier on the wallet, and had better appointment availability, but I suppose you could say that about many vet services these days.

I'm very thankful for the staff and all of them being so kind to my sweet boy, Hercules. He's been…read moregoing through behavioral changes lately &' they were all so knowledgeable and helpful. Place is very clean and well kept i definitely recommend this place for anyone with Kit Kats. I'll most definitely be back.

As a long time customer, I used to love coming here and sadly they changed. Staff is rude &…read moreunhelpful. Unfortunately I used to refer this place to people who had cats. Sure it was a trek but when it is great it is worth it but now that the new owners which they hide is corporate run vs independent like it used to be they are horrible. I even had the vet that my DOG goes to that knew this place had a reputation and he even said he's heard a LOT of complaints.... that says something about this place! Do NOT use this clinic!!! They overcharge and charge you for services that aren't rendered yet still want to charge you for them. Was told that they only did a partial service that I was quoted and instead was charged for the ENTIRE service & they refuse to refund!!! They are more about the $ vs care. They were more concerned about the time of day vs care for my cat. See they close at 5 the day I went in with my cat but they said the vet working with us leaves at 4 so we needed to make a decision. 1 person came in & said that our cat was VERY ill and the other was talking about home treatment plan and/or us taking the cat to an emergency hospital for overnight care before being sent home. WHICH is it? Conflicting stories. Of course when i question it , I get accused of having an attitude. Um Yeah because 1. You are doing the money grab, 2. You send in someone who doesn't introduce himself and says it's very grave situation 3. The vet working on my case comes in and in that conversation I'm told of the home treatment plan. 4. Next I'm told I need to make a decision by 4pm because despite there being 3 vets on duty at that time I'm told that the one I am assigned to leaves at 4 so we gotta decide quick. (30 minutes to decided to kill your cat) Not to mention the whole billing fiasco as well. Great at doing the bait & switch. I will never set foot in this place again, just know that they don't care about your pet they worry more about staffing because apparently they gotta leave at 4 despite their hours & less about pet patient care.

I can't say enough positive praises about Highlands!! We have three fur babies in our empty nest…read more We've taken two of them here so far and they are so wonderful! The waiting room is large for spacing out pets. The pseudo exam room was such an excellent touch! It's a smaller waiting room off to the side. There aren't any exam tables in there, just a few seats and a big open floor where were able to sit down with the pets. The attendants and doctors come into the room for interactive exams but take the pets back to do any bloodwork etc. It's such a warm and welcoming alternative to traditional vet visits. They don't attempt to up charge you or mislead you in any way. They are very forthcoming and clear in their communication. All of our questions were answered comfortably and we truly trust them with our furry buddies' lives.

We were looking for a vet because we had just adopted a dog. It is our first dog ever and he was…read moredoing things I had never seen a dog do before and was really worried that he may have something stuck in his respiratory system. We easily made an appointment and my husband brought him in. The facility itself is clean, with plenty of seating to wait for your appointment. The people working here are friendly and really kind. Turns out there was nothing wrong with him, it was just something chihuahuas do when excited or nervous. After realizing that, he was given a check over and turns out he's a very healthy good boy. We had to come in again for a different issue a few months later and while the people working here were still friendly and nice, I felt that our concerns weren't really taken seriously. I will come back in again because of the first experience but I might change vets if our concerns are basically ignored again.

We've been bringing our pets to South Valley Animal Hospital for the past nine years, and we truly…read morewouldn't trust anyone else with our fur babies. Over the years, we quickly went from one Pomeranian to three, and they have loved and cared for every single one of them like family. From the moment you walk in, the reception team is always ready to assist with kindness and warmth. They are incredibly friendly, and the way they interact with both the pets and their owners shows how much they genuinely love what they do. The doctors and the entire team are amazing. They take the time to answer questions, provide thoughtful recommendations, and make sure our pets receive the best care possible. You can truly feel how much they care and that they always want the very best for your fur babies. We are beyond grateful for the love, compassion, and care they've shown our family through the years. Highly recommend!

I am so beyond disappointed with South Valley. They know how much we love our pets and take full…read moreadvantage of that fact. I would never talk bad about a business but I feel the need to warn you all and say think twice before sending your beloved animal here. My poor baby Darla had a seizure so we rushed her here asap. After a series of expensive tests and 5 over night stays, her tests all remained negative. They scared us by saying if she was off her IV, she could die. They took every hard earned dollar and pulled on our heart strings and poked and prodded her veins dry. Finally, we just had to get a second opinion. So we discharged her against "medical advice" and took her to another vet who said there was nothing wrong with her and after one overnight stay, they discharged her. Are these people so money hungry that they'd put my poor baby through all these unnecessary tests? And what kind of people take advantage of the fact that as pet owners, we would do anything for our babies? Avoid this practice at all costs

Rochelle was so great and easy to work with! We were looking for a specific color pattern and it…read moretook a while for one to pop up, but it was SO worth the wait. Hektor (née "Davis") is an incredible cat - loving, calm, healthy, and beautiful. We adore him and are so grateful to Rochelle for providing him to us!

My daughter and I recently got two kittens. Rochelle was highly organized, sending us pictures of…read morethe kittens and providing clear instructions upon their arrival. My new kitten, Artemisa, is a pure joy - beautiful and playful. I find myself wishing I could keep the two kittens for myself. Thank you to Rochelle for providing such a delightful experience and bringing happiness into our lives.

i brought my husky loki in after a never ending ear yeast infection that doesn't seem to want to go…read moreaway. the receptionist on the phone was very kind and patient. i was on the phone with multiple places trying to see if i can get a same day appointment that was affordable and to give my husky some type of relief. at first she told me they were booked but was able to get me in the same day at 2:30p. first timers exam fees are waived and she also recommended the premier option for $24 a month that would also waive those $80 exam fees. i paid for the ear exam, cleaning and the medication they put in his ear. i will say vaccines are expensive here and denied that. $50 for one vaccine is insane, id reccomend spay and neuter center for affordable vaccines. i also wished they would discuss the prices with you beforehand for some things. they said they would provide me a cone to prevent him from scratching but didnt tell me that it would be $26. that was the only thing i had to say in regards to the transparency they have in their pricing. have to wait a month to see if his infections have cleared up but id say the service and how quickly they got me in was what drove this review.

Brought my new puppy in with documented AKC certified breeder vaccine records (Canine Spectra,…read morelegitimate Elanco products with valid lot numbers and expiration dates). Vetco refused to recognize them, citing cold chain concerns -- which is a real issue in principle -- but offered no flexibility even after I called the breeder on speaker, who confirmed the vaccines were ordered from Revival Animal Health and shipped overnight in an insulated ice chest. That's a legitimate cold chain. What really stood out was the pricing: $50 per vaccine shot. I went to another vet shortly after and paid $15 per shot for the identical vaccines. I understand that corporate vet clinics have overhead, but the combination of dismissing documented breeder vaccines without investigation and charging premium prices for routine puppy shots felt more like a sales strategy than medical guidance. 2stars for gaslighting on the vaccines. I would have said 1star but the ladies at the front desk were very nice. Do your research and price-compare before committing to a full puppy wellness plan here.

Kathy was super helpful and made my insurance experience the best. I would recommend her any time,…read moreany day!

You are rude you're greedy you steal from your customers who are insured by you . you lie you don't…read morehelp in any way shape or form it's all about the money and how rude you can be over the phone then when I find a different insurance company, then you end up charging me more money when it was canceled so I hope you enjoy the money that you don't deserve because you want to get that last penny you don't deserve to have a business so take the $41 and stick it so far up where you choke on it have a great day, Tyler, Wagner and his office manager and the rest of his employees that work for him

I met Dr. Loose the first summer of COVID when my Flynn was breathing/panting like crazy. LONG…read morestory short on how we found him - doesn't matter though really - he actually HELPED my senior doxie with a heart murmur and got him on the right meds that night. (Unlike several other vets in Seven Hills who told me about it, but did nothing but send us out the door!). Over the years, he's always been a great source of information and collaborative in treating both Flynn and Molly. I can't say enough about how great I think he is. Unfortunately, both Molly and Flynn crossed Rainbow Bridge within 90 days of each other. (Easeter 2025 and end of July) While Dr. Loose wasn't there when I had to make that decision both times, the lead up to Molly was a joint effort over a dew days trying to get her better. Same with Flynn. The staff were great, too, given what just happened. A week ago, I adopted Rowan, a long haired doxie with some pre-exisitng issues. Of course I called to get him in to meet with Dr. Loose! As usual, he was informative, listened, and just like with Flynn and Molly, I feel like we're a team when it comes to Rowan's health. A lot of our discussion was on a subject I have personal experience with - back issues resulting in surgery - and being able to have that discussion with Dr. Loose about Rowan from a position I related to was appreciated. In all the years Dr. Loose has treated my fur family, he's always spoken with me like an equal. It goes without saying the girls at the front desk have always been great, even when I lost Flynn and Molly last year. It was good to see them all almost a year later. I'm not sure what the dealio is with the bad review by other people, but let me tell you - if I experienced a fraction of what they're alleging, I would not give them my business nor trust Dr. Loose and his team of vets when he's not there. Have mistakes been made? Yes, but not to the detriment of my pet's health. They were quick to resolve the issue. Lastly, they get R E A L L Y crazy busy when you least expect it. Have some patience and grace. Pet parents are dealing with bad news and trying to make sense of what's happening; others are trying to check out; the phones are blowing up...it was nothing short of chaotic yesterday when Rowan and I arrived and tried to check out. You'll receive the same attention as the patient before you...just keep it in check. I've bee to many vets over the 20 years I've lived in Vegas, and Dr. Loose and Inspirada Animal Hospital are, without a doubt, the only vet and facility I've trusted completely. So much so that after moving from Seven Hills to Southern Highlands, I'm happy to make the drive.

Please take your fur babies somewhere else. I know veterinary offices get both glowing and terrible…read morereviews, so I usually take them with a grain of salt. I hope you'll read this one because this facility raises so many red flags. I was preparing my cat for travel to Hawaii, and I already knew the import process because I've done it before. It's extremely time-sensitive, and every step has to be completed in a specific order. I scheduled what was supposed to be a rabies vaccination. During the appointment, a technician took all of my cat's paperwork to the back and never returned it. Dr. Hayes administered what I was told was the vaccine we came in for. Nothing seemed unusual, so 30 days later I called to schedule the next required step: the FAVN blood test. That's when the receptionist informed me that my cat had never received a rabies vaccine. I was fuming, originally at Dr. Hayes. Then I realized, somewhere along the lines, Dr. Hayes was told by the vet techs that a different shot would be necessary. We had come in specifically for rabies. No one ever told me she was receiving anything different. According to the medical record, she had instead been given a distemper vaccine. That mistake delayed the entire Hawaii import timeline by a month and immediately put our move at risk. Then Dr. Loose joins the chat. I come to find out that he fired Dr. Hayes on the spot for reasons I'm not aware of. At one point I was told my vaccination record could simply be changed to indicate a rabies vaccine despite the medical chart documenting a distemper vaccine. That immediately made me uncomfortable since that's quite literally falsifying information, so I declined and scheduled another rabies vaccine instead. We come in for our rabies vaccine, again, vaccination cost waived, as if they're giving us a discount, although I already PAID for a vaccine I never requested and didn't even know we received last time. Never saw Dr. Loose, but instead saw one of his shaking out of her boots vet techs who stuttered desperately and struggled to complete sentences. They took her to the back instead of doing the vaccine in the room like Dr. Hayes did, which I was rather uncomfortable with. It was an odd experience, but we left with no issues. Next came the FAVN blood draw. Getting in touch with Dr. Loose was nearly impossible. I left multiple messages without receiving a return call. Eventually the front desk scheduled the appointment. Still never spoke to Dr. Loose. Per instructions, I gave my cat gabapentin before arriving. She was heavily sedated--droopy eyes, barely able to hold herself up, clearly medicated. The same shaking in her boots vet tech takes my cat back to get her blood drawn. Told me Dr. Loose would come speak with us. Shocker, he never did. About ten minutes later, my cat was brought back with one paw bandaged, the other bleeding, and the technician asked my fiancé to put the bandage back on because my cat was supposedly "unmanageable." My cat was lying limp in her stroller, barely able to move. We were then told they couldn't obtain the blood sample and that we would need to pay an additional $200 for sedation. I couldn't believe what I was hearing. My cat had already been heavily medicated, yet I was being told she was too difficult to handle - Keep in mind I watched Dr. Hayes administer a vaccine to her with absolutely no issue. I asked whether the blood draw could simply be performed in the exam room instead so we can assist. The answer was no. I asked to speak with Dr. Loose. Denied. I asked if I could speak with any veterinarian at the practice. Also denied. Instead, all communication went through a technician who repeatedly left the room to relay messages back and forth. This vet tech, shaking so hard she can't hold the iPad straight, can't spit out a sentence, and ends up looking at me, who's crying out of frustration - with a literal blank stare. As I stood there crying out of frustration over months of delays caused by mistakes that weren't mine, there wasn't a single veterinarian willing to come speak to me directly. By that point, any confidence and trust I had in this clinic was gone. This experience cost us valuable time in an already strict travel process, forced unnecessary repeat appointments, caused additional stress for both me and my cat, and left me feeling completely dismissed when I tried to advocate for her. Between the incorrect vaccine, the poor communication, the repeated delays, and the refusal to have a veterinarian speak with us directly when problems arose, I cannot recommend this clinic to anyone.

From the moment I walked in w my dogs, we were greeted by professional and friendly staff members…read more Dr Monaco was very thorough discussing my dogs' health issues and needs. You can tell everyone there love what they do and like being there. I live in the far southwest side and don't mind driving 30+ minutes to bring my dogs here.

This review is based on a first-time visit with my kitty (Huck) on 11/2/24. We recently moved from…read moreSummerlin so weren't sure what to expect, but were so happy to have found this vet clinic. They practice fear-free care here, so took lots of steps to make sure Huck felt safe and comfortable - including having a diffuser in the room to keep him relaxed and tons of treats to distract him from getting his shots and examination. I HIGHLY recommend this practice based on my excellent experience with Huck!

We have been coming here for 4 years with our previous dog Minion and for the last year with our…read morecurrent dog River. We have always had wonderful service from all the staff and Dr.'s however Dr. Gibbons is exceptional with detail, knowledge, and kindness. We took River in due to recent seizure earlier that morning and apparently she was excitable in the exam waiting room and went into a seizure and he came in so fast and took care of her. He explained and took great care and time with River and us. Both the staff and the Dr Gibbons called the next day to see how she was doing and with the meds and blood test results which were fantastic. We are very happy with Seven Hills with both dogs and it is worth the extra few miles to go where you know they care a lot and give great consistent service. V & T Lucio, and River

I took our cat, Bootsie, in for his nail trimming and vaccine. The women at the front desk are very…read moreprofessional and friendly! The tech who cut Bootsie's nails and administered his vaccine was super kind. We trust this place with our animal family members!