This is a must place prior decide to invest paying full retail price…read more The staff here is very helpful, & they treat you like a family, they also very aware with the products they sell, & they are very informative. The representative Nick is very helpful and gave us a very polite & great overall exp. Will definently recommend this place. thank you!

I found this place on mine when I was looking to redo our offices at work. Chris was an amazing…read moresales rep. they have a large selection from you and used furniture, including desk, hutches, filing cabinet, artwork, couches, and nice chairs. I got such an excellent deal as I bought to Office furniture, including desk in hutches, which was such a great deal that I went back in about another one. I recommend anybody to go here.

I came in to do an Amazon return. The last time I waited in line for quite a while. So I was…read moreprepared for that to happen again. But noooooo Jannelle was super efficient while still being friendly. I love getting great customer service and want to make sure that I acknowledge it.

I am writing to formally express my dissatisfaction with a recent experience at Staples…read more I initially purchased a phone charger that proved to be defective upon first use. I returned to the store and, based on a recommendation from a store associate, exchanged it for a different charger. Unfortunately, the replacement charger was also defective. When I returned to the store to request a refund, I was informed that I was beyond the 14-day return window and could only receive a store gift card. Given that this was already the second defective product, I found this policy unreasonable but agreed to proceed reluctantly. However, I was then told that I would only receive approximately half of the original purchase amount. I paid nearly $20 and was refunded only $9. This outcome is unacceptable. Retaining half the value of a product, especially when both the original and replacement items were defective, raises serious concerns about fairness and consumer protection. I have never encountered a return policy that penalizes customers in this manner when proof of purchase is clearly provided. Additionally, I was disappointed by the level of customer service I received from the manager on duty. Her demeanor was dismissive and lacked the professionalism and care expected in a customer-facing role, particularly on a day such as Mother's Day when many customers are already managing busy schedules. I strongly urge corporate leadership to review and revise this policy, as it undermines customer trust and reflects poorly on the company's commitment to quality and service. I also recommend additional training for management staff to ensure that customer concerns are handled with the appropriate level of respect and professionalism. I expect this matter to be taken seriously and addressed accordingly.

Amazing Customerservice from Kat. One bother me on all my expectations. A bunch of Amazon returns…read more She helped me out with every single return delivered was very professional very patient with me. She tolerated my crazy year and a half old daughter and she's meeting a professionalism and was extremely kind. Staples phenomenal customer service.

This is for corporate and not the store. This is the 3rd time I come to this store and there is one…read moreassociate working Amazon returns, ups pickups, checkout and balloons checkout. Rush hours they need extra assistance and corporate needs to dish out a few more $$$

Amy was amazing! Excellent product, excellent price and EXCELLENT SERVICE…read more Thank you, thank you, thank you!

I would not recommend all they want to do is sell new to make greater profits. i asked the sales…read moreperson for a 3X6 office desk. He said I don't have anything used want new? I asked what about this desk? He said that's 30x66 inches I said, Isn't that 3 by 5 1/2 feet? He said did not know you wanted that size? and then asked I can help you with new? Used car sales man for office furniture --- don't waste your time

I wanted to update my RAM this past week. I am well aware that there is a RAM shortage but before…read moregoing to Amazon I thought I'd try to support small business. I called the store and whoever answered the phone was VERY rude. He was like "THERES NO RAM ANYWHERE. TRY AMAZON" well guess what I did try Amazon and got my RAM within a day. It's so sad that small businesses are going out of business, but bad customer service is one of the reasons why. I'm an avid gamer and upgraded to my systems but this store has lost a future customer.

They had what I needed thanks! good selection service and value. Couldn't ask for much more!read more

Great products with excellent customer service! I purchased a motorized adjustable desk and it is…read morethe perfect size made with quality materials.

I was looking for an office chair for my home office and found the perfect chair at ABI Office…read moreFurniture. I have nothing but praise for Erik who went out of his way to show me all the settings of the chair, put the chair together for me at the store before I picked it up, and helped carry it into my car. Erik will go the extra mile to make sure you have an outstanding customer experience, answer any questions and make sure you like the product. The only downside was the return policy of 2 days, but given the outstanding customer experience, the quality of the chair and price, I highly recommend ABI Office Furniture to anyone.