BEWARE CAROLINA GARAGE SERVICE! My older garage door was…read morerotten and after one of the springs broke, I decided it was time to replace the door and upgrade the curb appeal of my home. After interviewing 4 garage door companies, I selected Carolina Garage Service based on their price (3 of the 4 companies sold the same exact garage door) and seemingly stellar online reviews. This was even after the "estimator" blew off my initial appointment and the owner Spencer Kempton called to reschedule for the next morning. I ordered a 8'x7' Doorlink 431 insulated garage door with Stockton windows for the top panel and add decorative spear hardware. The techs were also to replace the existing track and spring but retain my newer opener for $950. I paid a 50% deposit via Cash App on Wednesday and the work was to commence on Thursday. On Thursday, the installers arrived at my house at 11:00 am and proceeded to start disassembly of my existing garage door. While we were going over the job, one of the installers remarked that if I wanted the "upgraded garage door rollers", they would install them for an additional $80. I pushed back since that wasn't what was discussed and, through my interactions with the other garage door installers, I learned that the "upgraded" rollers were the standard rollers that came with the door. At that moment, I should have thrown them off the property and called the cops. When they unloaded the new door, I noticed that it didn't appear to be the correct model (it was stamped 430, which is a non-insulated door) and did not have the insulation requested. After they called the owner Spencer Kempton, they said that he ordered the wrong parts but they would supply an insulation kit. Spencer would later say this was the fault of the distributor Southern Ideal Door. About an hour into the tear down, they asked to borrow tools to remove the existing door (another bad sign) and then about an hour after that, they left to retrieve different tracks and springs. Mind you, they removed my entire garage door and left the job site with my entire house and garage exposed. I ended up sitting on my front porch for the next hour while I waited for them to return; watching over my stuff. The techs eventually returned with different tracks - this time too short and attempted to install them anyway. After 3 panels were "up" and the track only partially installed, they started to wrap up, vowing to return the next morning to finish. With only 3 panels up, my garage was still open to the elements and potential thieves. After convincing them to screw in one of the old panels to the wall to provide some look of a garage door, they left. Friday morning came and so did the excuses as to why they weren't coming Friday - maybe Monday. They claimed that they needed "angle iron" from their distributor. Angle Iron (the metal bits that the garage motor and track are suspended by) is available at every hardware store for about $15 for 6'. At this point, figuring that it was highly likely that they would not show on Monday either, I messaged the owner Spencer Kempton and his installers telling them that they can pick up the door pieces left at my house on Monday, refund my $475 deposit via Cash App, and they were fired. A couple hours later, I spoke with the owner Spencer Kempton who proceeded to offer me a $75 discount, then offered to send someone else, and then another discount but no refund. He stated that the door could not be returned and that I could have someone else come and finish the job. I declined all offers as the installers took most of the door parts with them and this wasn't the door I had ordered anyway (it wasn't insulated). At some point our conversation, he also admitted that he is living in California, attempting to start another garage door company there and that his installers had not installed a garage door like this before. He was attempting to guide them via the phone but simply, they were incompetent. At this point, I have an incorrect partial garage door, the wrong sized track, not all of the parts, and have now hired another installer to start the entire job again for another $1000+. BEWARE Carolina Garage Service

I don't like when I have to go from 5 stars to 1, but sometimes it just has to happen. I highly…read moresuggest for you to not use this company! Turn around and look at others. We had the same exact issue happen 8 months later. We called on Memorial Day holiday as our garage would not close, it would just come back up. The only good thing from this, is we received a call shortly after we left a message and set up an appointment for the next evening. Spencer, did not come out this time and sent out a guy who was not competent to do the work. He clearly did not know what he was doing, and even called up Spencer while he was there to see what he should check out. They said it was our logic board that needed replacing, and it would cost $350.00. Well we decided to wait, and paid them the $40 fee to come out and check things out. My husband decided to look up this information, and after reviewing multiple websites, he was not satisfied that the other guy that came out knew what he was doing as he did not check out multiple items that should have been checked out (at least according to these websites). We however, decided to go with their expertise, and bought the logic board ourselves. $80.00, and they wanted to charge us $350.00? That means they wanted to make $270.00 for a 15 minute job, which is $1,080.00 per hour. Dang, I'm in the wrong business! At any rate, our logic board was quickly received, my husband switched it out with no problem in 15 minutes, but it did not help or do anything with the issue. I called Spencer up on Saturday to schedule him to come back out, not his bad helper, which he agreed to come out on Wednesday evening. After thinking about it, we decided we did not want to go with someone we could not trust. Someone who could not properly diagnose an issue and then wanted to charge us an absurd amount. We called someone out who could come out on Sunday with no extra charge, no charge to diagnose or let us know what is going on, and was simply amazing! I cancelled with Spencer and e-mailed him stating he should really not cash my $40 check or at least reimburse me for it if he already had. The response back was that it is for inspecting and not just diagnosing, they do their best to diagnose. Well obviously his worker doesn't know how to inspect or diagnose, and the proper business thing would be to waive it this time. He called me up at my work number and wanted to explain how it was inspecting and travel fee. Whatever it is, it is absurd and we should have not been charged for the fact that you cost us for sending some guy who is young and inexperienced. He also mentioned that the $350.00 was just an estimate, he didn't know what garage type I had or how much the logic board would be. Okay, in that case, say I will return with your quote, rather than it is going to be $350.00 to repair. I was not going to argue with him while I was at work, so I hung up on him. But there was never an apology, just an excuse for everything. Luckily, we are not out $350, we are only out $120 ($80 for the part and $40 for their fee to check things out). There is no trust anymore in Carolina Garage Service to properly do things and do it at a reasonable charge. I will be glad to refer you to someone who will not charge to figure out what is going on, will charge you the proper amount, and has a great business personality to deal with. You've been warned!

Awesome experience. Centanio responded quick with an…read moreestimate and showed up on time. Did a great job repairing door in no time. Final price was even lower than estimate, how often does that happen? Will definitely be using them in the future. Thanks

Responded to my request and same day service with detailed pricing. Text me arrival time. Quick and…read morehonest competitive prices. All layout on his tablet. Text me the invoice with details after the job is finished. Wonderful experience will be referring to all my neighbors and friends for all future garage door needs. A+++

Cris did a great job replacing my garage door. He was prompt, efficient and very professional. His…read morepricing was very good. He adjusted the door travel and fit and the cleanup was complete. No complaints at all. I will be calling him for any future garage door needs. Thanks Cris!!

I called several garage door companies when it came time for our garage doors & openers replaced…read moreand Albright's was by far the most professional!!!! Cris was at our house when he said he would be and he is the only company that actually gave us a written estimate (others just verbally gave us estimates). If you want someone prompt, thorough and trustworthy who also does an awesome job then Albright's is the company for you!!

initial visit to repair two of our garage doors that were yanking when opening was OK. Other than…read morethe fact that they charged us $500 to come out for less than an hour and install two new chains which they charged $150 each. I do not begrudge the company for wanting to make money, but after the fact I looked on Amazon and the chains were $50 each. Fast-forward to one month later and both garage have issues. One is jerking again, and the other will not open at all. I called them and told what was happening and told him I wasn't happy and wanted somebody to come out and look at the issue. The person who answered the phone looked up our account and then proceeded to troubleshoot the issue with me over the phone with me . I told her that I do not know anything about garage doors and that she should send somebody out to look at it since they just repaired it a month ago she died on the phonetold her that I do not know anything about garage doors and that she should send somebody out to look at it at no charge. She then told me they would send somebody out if it had nothing to do with what they did, they would charge us for the service call that did not sit right with me as I'm willing to pay for anything that needs to be but this is not customer service. I will not use them again as they definitely don't understand the meaning of customer service and do not cover the they do originally.

Everything! They were awesome! The garage doors are so great looking! The people that…read moreinstalled were super nice. The price was great! I would recommend their company to anyone.

We were thrilled with the quick and expert response from RCGD ! Daniel…read moreProvided honest and professional services repairing our garage door sensors in minutes!

Called Race City for a broken garage door. Two gentlemen came out the next day. They didn't try to…read moreup-charge/sell me. They were honest, made the quick repair, and the bill was more than fair.

I have used for years'Always quick to respond and always fixes garage door and opener! Highly…read morerecommend!

Heath is our go to guy for garage door issues. He always responds quickly and does a good job. He…read moreis very likable and his pricing is fair.

Adam came right out to fix my door! He was so nice and friendly but most of all he got everything…read moredone in a timely manner. He saved me from having to buy a new door! I'm sure another company would have tried to up sell me. I would highly recommend this company!

Loud snap, door wouldn't move. Rise Up Garage Doors came out, found a broken spring, and replaced…read moreit fast. Door works like new. Straightforward, no upselling, just got the job done. Highly recommend.

I cannot say enough great things about my experience with American Garage Doors. From the very…read morefirst interaction with the office to the technicians who came out for service, every single person was professional, friendly, knowledgeable, and truly exceptional at what they do. It's rare to find a company where every touchpoint feels this seamless and well-run. The team was not only efficient and skilled, but they also took the time to ensure everything was done right and that I was completely comfortable throughout the process. Their attention to detail and commitment to quality really stood out. A special thank you to Kelly, who was absolutely amazing to work with--helpful, responsive, and genuinely a pleasure to deal with. She made the entire experience even better. If you're looking for a company that delivers top-tier service with a personal touch, I highly recommend American Garage Doors. They truly set the standard.

Quality American products! Excellent service!!! Highly recommend!!!! Nodine's are amazing people!read more