This is a brand new home, so dealing with repeated garage door issues from the start was already…read morefrustrating. Unfortunately, the experience working with Southern Fireplace made it worse. From the original walkthrough, the main garage door did not close properly. A technician came out and "adjusted the sensors," which temporarily fixed it. A few weeks later, the smaller garage door had the same issue and required another adjustment. Then the problem returned again with the main door. The issue was eventually resolved, but only after three separate visits where they continued tightening and adjusting the sensors. While it did get fixed, it took far too long and did not feel like a thorough or proactive diagnosis, especially for a brand new home. The biggest issue, however, was my interaction with Heather. She stated that if the issue persisted after replacement, any additional work would be billable. Beyond that, her communication was extremely unprofessional. I was repeatedly talked over during the conversation, and at one point she abruptly said she had to go and rushed me off the phone. The tone was dismissive and not customer-focused at all. Frankly, based on this experience, Heather should not be in a customer-facing role. Now, we are dealing with a separate issue with our pilot light. They have already come out once, but given the prior experience, especially the way communication was handled, I have been hesitant to reach out again, even though the home is still under warranty. While the garage door issue was eventually fixed, the overall experience, particularly the lack of professionalism in communication, left a very negative impression. If you have a choice, I would recommend going somewhere else, unless you are comfortable being talked to and treated in a condescending manner by their staff.

Wow Heather and Michelle worked magic!! Within an hour a gentlemen came and showed us where the…read morebattery pack was right before a major storm. They had every right to say we don't have any open appointments but they didn't they came right out. The customer service is top notch such caring and wonderful people! I'm so grateful!!! I can not thank Heather, Michelle and Todd enough!! Thank you for caring!!

Very flawless repair on my garage door. My Spring broke and one cable. Nick was able to come and…read morefix it the same day my wife's car was trapped in the garage. I highly recommend this business. Was happy to support a fellow veteran as well. The cost was very reasonable. Thank you.

Nick is an awesome one man show. He explains everything, is very knowledgeable, and reasonable…read morepriced. He fixed a couple sensor connections when it was very cold this past winter. We discussed a few issues with the garage door spring that Kolter has neglected, and the spring was too small for the large door (but cut costs for the builder). I was unhappy with my current garage door openers, and they were six years old and just didn't seem up to snuff and were very loud. So, I had them both replaced by LiftMaster 98022 Premium Series DC Battery Backup Wall Mount Wi-Fi Garage Door Opener. Sleek and modern design frees up space in the garage. Fast, smooth operation - even for tall and heavy doors. Nearly silent and vibration-free. Remote LED lighting gives full garage light coverage. Battery backup ensures access in the case of power loss. Plus, a lock for each door. The new openers are so quiet, and it was easy to get them on MyQ app so we can use the app to open and close the doors and see their status (as the old one did). Love the locks too. Nice did a very professional job and the openers work great and nice having the rails off the ceiling.

I recently had a new garage door installed by this company…read more Their team of professionals did a fantastic job and I'm very happy with the whole process. Great outfit ! I highly recommend Overhead Door Company !

I was recently in need of a garage door repair. Our old metal frame and wire had broke. I called…read moreseveral different companies trying to get someone to come look at the issues. One call to Overhead Door and we got our garage door fixed. Better than before as the set up was the old fashion double sided spring that was quite old and dangerous. Now we have a much safer sleeker setup and couldn't be happier. Excellent work and great customer service . Affordable and reliable! Those are the best ways to describe our experience! Two thumbs way up!

No call no show after repeatedly pushing out appointment. Completely ghosted us. We're left with a…read morebroken garage door which is a huge inconvenience.

Mr. Guillermo responded to our call and provided repair service over the weekend. Him and his son…read morewas very professional , knowledgeable and experience. They gave us reasonable price and got the door working. They even included tune up in the price. He went over with us for regular maintenance. I would highly recommend him for any garage door repair service In Charlotte area. We are very pleased with his repair service.

We found this company on yelp when I backed in the garage door and my husband failed at trying to…read morefix it (oops!). We did a quick yelp search, called at 8pm and they were at our house around 10am the next day. Our technician Richard was so kind and knowledgeable. He fixed our garage door quickly and cheaply and I swear it even runs much quieter now. Definitely recommend!! Just bought a new motor from them this week. Called the day after Christmas that our door stopped working and they were there the next morning and out in an hour! Can't get any better!

Wow! I would have never known getting a pull down door installed on my trailer was going to be so…read morehard! I called 6 local companies (well sprung, Aladin etc...) to get estimates. They even took 7 days to get back to me and then said "sure we can do that job"...and after inspecting it, the all said "we don't do THESE kinds of doors" ...and they all wasted my time...all except 1...RCS Ameriserv. Joe kicked major ass. He cares has good guys that know how to handle all types of door issues. I highly recommend them Corey

BEWARE CAROLINA GARAGE SERVICE! My older garage door was…read morerotten and after one of the springs broke, I decided it was time to replace the door and upgrade the curb appeal of my home. After interviewing 4 garage door companies, I selected Carolina Garage Service based on their price (3 of the 4 companies sold the same exact garage door) and seemingly stellar online reviews. This was even after the "estimator" blew off my initial appointment and the owner Spencer Kempton called to reschedule for the next morning. I ordered a 8'x7' Doorlink 431 insulated garage door with Stockton windows for the top panel and add decorative spear hardware. The techs were also to replace the existing track and spring but retain my newer opener for $950. I paid a 50% deposit via Cash App on Wednesday and the work was to commence on Thursday. On Thursday, the installers arrived at my house at 11:00 am and proceeded to start disassembly of my existing garage door. While we were going over the job, one of the installers remarked that if I wanted the "upgraded garage door rollers", they would install them for an additional $80. I pushed back since that wasn't what was discussed and, through my interactions with the other garage door installers, I learned that the "upgraded" rollers were the standard rollers that came with the door. At that moment, I should have thrown them off the property and called the cops. When they unloaded the new door, I noticed that it didn't appear to be the correct model (it was stamped 430, which is a non-insulated door) and did not have the insulation requested. After they called the owner Spencer Kempton, they said that he ordered the wrong parts but they would supply an insulation kit. Spencer would later say this was the fault of the distributor Southern Ideal Door. About an hour into the tear down, they asked to borrow tools to remove the existing door (another bad sign) and then about an hour after that, they left to retrieve different tracks and springs. Mind you, they removed my entire garage door and left the job site with my entire house and garage exposed. I ended up sitting on my front porch for the next hour while I waited for them to return; watching over my stuff. The techs eventually returned with different tracks - this time too short and attempted to install them anyway. After 3 panels were "up" and the track only partially installed, they started to wrap up, vowing to return the next morning to finish. With only 3 panels up, my garage was still open to the elements and potential thieves. After convincing them to screw in one of the old panels to the wall to provide some look of a garage door, they left. Friday morning came and so did the excuses as to why they weren't coming Friday - maybe Monday. They claimed that they needed "angle iron" from their distributor. Angle Iron (the metal bits that the garage motor and track are suspended by) is available at every hardware store for about $15 for 6'. At this point, figuring that it was highly likely that they would not show on Monday either, I messaged the owner Spencer Kempton and his installers telling them that they can pick up the door pieces left at my house on Monday, refund my $475 deposit via Cash App, and they were fired. A couple hours later, I spoke with the owner Spencer Kempton who proceeded to offer me a $75 discount, then offered to send someone else, and then another discount but no refund. He stated that the door could not be returned and that I could have someone else come and finish the job. I declined all offers as the installers took most of the door parts with them and this wasn't the door I had ordered anyway (it wasn't insulated). At some point our conversation, he also admitted that he is living in California, attempting to start another garage door company there and that his installers had not installed a garage door like this before. He was attempting to guide them via the phone but simply, they were incompetent. At this point, I have an incorrect partial garage door, the wrong sized track, not all of the parts, and have now hired another installer to start the entire job again for another $1000+. BEWARE Carolina Garage Service

Fantastic experience with Spencer and Carolina Garage. I…read morehad two new garage door openers installed the entire process was a breeze. Not only did the install go off without a hitch but he took the time to walk me through all of the features of my system. I have to say, it's just great to have a service call happen and go smoothly. Already planning replacing the doors when the budget allows and will be calling Spencer to do those as well.

Zac is Fantastic. Great work. He & his assistant did a great job with instal of new garage door &…read moreopener. He had a very fair price & excluded some extras . Wish we called him sooner.

We were in need of a new garage door opener to replace the builder quality one installed…read moreoriginally. I called a number of places for quotes and ideas and Zach and All Weather Garage Doors was the most attentive to our needs. Zach came out on a Saturday to look at the job and size it up. He gave us multiple brands and model options before going with the top of the line Liftmaster. (Already had the myQ keypad and app set -up) In addition to installing the opener at a very fair price, Zach also replaced the rollers free of charge with his patented nylon covered pins that make the door even quieter as that was a major issue we raised. You cannot go wrong calling Zach and All Weather Garage Doors!

they're saved to my contacts !! great communication, identified the problem and repaired it quickly…read moreand efficiently.

Had a spring break and also needed a new opener to replace the clunky old chain model I had. Broke…read morethe day before Christmas but Drew and his team came out the next day and had me all taken care of in a few hours. Great new direct drive opener and really happy with the service team!