I have a limited amount of time to take my drug test so I am unable to make appointments, I got…read morehere at 6:30am and whenever my name was first on the system for walk-ins the two people that were working were gossiping, I knocked on the door to see if they could take me in but there was no answer. They just waited until people with appointments showed up as an excuse not to see me. This is unacceptable.

Probably the slowest place to get lab work done. if your a walk-in, expect 3 plus hour wait. even…read morewhen there's zero people being served in the back they don't come out to catch up walk-ins. facility itself has a broken door that slams hard even though it's a soft close door. can't be bothered to maintain facility or customer service. It is better to drive to Temple Quest or request another provider. management should take notice but probably will not. 7 walk-ins 1 appointment It's 1050 with zero people being served in the back. Not one worker came out until the 11-oclock appointment.

Unprofessional atmosphere The tech used utility masking…read moretape after draw due to lab being out of the standard medical tape. Masking tape. Is what was frustrating was being unable to obtain my lab results. I called customer service twice and was assured they would be sent promptly. They weren't. I had to drive back to the location and retrieve in person. I will not use the location on Elms Rd again. I do not recommend this location.

It's not ok to have only one person waiting and you can't be helped. Didn't even ask how far I…read moredrove, absolutely no consideration. My pissing in a cup takes 15 minutes or less if your qualified at what your doing. I arrived at 5:36pm very unfortunate way of doing business! I would never recommend coming to a place of this nature for something so easy and you drove 30 minutes to get rejected with haste & no cares given. Great job Anylab!

This place is trash, I went in for a test this afternoon. I couldn't pee right away, as I'm 46 with…read moreprostate issues. So I told the Fat Ass male Nurse that was doing my test that I needed a few minutes to get things flowing. He told me that was fine. Then I go out to car that was parked right out front and drank a monster and came back in 10 minutes later ready to go. Then he tells me that since I left the building, that it's considered a refusal as well as a positive result. Turns out he called my PO as soon as I walked out the door. Yet I was never instructed to not leave the building.. Now I gotta come back tomorrow to do the test. Total BS!

If I did not need to do a required drug test for a new employer this would be a place a I would…read morehave stayed away from. Talk about being sitting in a place that you do not belong, let me just leave it at that. I would not recommend this place to anyone. Staff & patrons yelling at each other, the wait was unbelievable as staff members talked among themselves.

I scheduled a urinalysis for a drug and alcohol screening and the two staff members, Sylvia and…read moreAlicia, could not have been anymore friendly and nice, all the while maintaining their professionalism. This makes for a pleasant atmosphere.

Place is trash. Couldn't be seen because they had to do other things. Pretty much said come back…read morenext week.

Recommend you to call early morning first before waiting in office to set up appointment to be…read moreseen. Quicker service if you set up appointment, arrive early and bring all paperwork with you. Great and understanding customer service! Thank you for quick service!

Staff is so nice and courteous. Ms. Roslyn is adept and efficient in her quality of care. Love…read morethis environment.

Overall, it was a very good appointment. Although they were running a little late, i was seen not…read moretoo long after my appointment time. Ms Omungo was very personable and friendly. She ensured that she understood my entire medical history and medications. She clearly stayed what she could and could not do, which was nice to have those clearly defined. Labs were quickly scheduled.

The registration process is honestly the dumbest thing I've ever experienced. They make you sit…read moredown and call a guy in a call center in India and tell them all your information in a packed lobby. I went through this whole process just for them to tell me they don't take our insurance AFTER 15 mins of verifying the insurance. I gave them the secondary insurance that they did take and they still weren't able to verify. I'm honestly really tired of ER's/ doctors offices/ urgent cares making you go through elaborate processes because they don't want to handle paperwork.

I used to come to this location, but I now go to Integrity Urgent Care instead -- and for good…read morereason. The check-in process here is honestly bogus. Whoever thought it was a good idea to make patients check in using a phone clearly didn't think it through. It feels like the front desk is avoiding doing their job by having sick patients check themselves in, and it creates unnecessary contact points where germs can easily spread. If someone comes in for a non-illness-related issue, they're now exposed to germs from everyone touching the same equipment. As for the care itself, I will say the medical team is fast, efficient, and provides quality treatment. However, the front desk experience completely overshadows that. Another major issue is the lack of privacy. The front desk openly asks patients, "What's going on with you?" in front of the entire waiting room. While I was there, a man came in and had to quietly tell the receptionist he had diarrhea -- in front of everyone. That's embarrassing and absolutely not how patient information should be handled. These conversations should be left for triage in a private room, not asked out loud in a lobby full of strangers. Because of these issues, I will not be returning to this location.

Thank you for taking such great care of my daughter. Everyone from check-in to discharge was…read moreamazing. Alan and Andrew thank you for your kindness and care. Definitely recommend Express ER

April 2024, This was my go to ER in the past and always loved their fast, and no wait time. Today,…read moreI came in for sprain knee, and ankle. As I walked, they just finished mopping the floor and the lobby floor was so wet, they had the caution sign but anyone can fall if you're not careful. The wait took forever and I was the only one in the lobby. I thought maybe, the rooms were full, negative. I was the only one patient. As they take my X-ray, I was in pain trying to position myself and at one point I had to hold the plate on my stomach for them to take the X-ray. The nurse was nice and all but the machine looked like a dinosaur. The Dr and nurses in-charge was ok but the front desk girls was friendly. The highlight of this visit was their snack station.

Me and my husband have been coming here for years and when I like a Dr. I stay with them. Couldn't…read morefind a good pain Dr. in Temple so the drive is worth it. Dr. Culling, Dr. Justin, Dr. Emily and the whole staff have always treated us good and the Dr.'s take their time and listen to you. Whatever they recommend I'm up for if I can just have a little bit of pain relief. Being disabled and having so many Dr.'s is hard but when you find the right ones it makes life somewhat easier.

From the owner: Ever since its inception in 2002, Advanced Pain Care has been committed to providing the highest…read morequality pain management treatments. We are a multispecialty clinic with specialists in Interventional Pain, Neurosurgery, Neurology, Rheumatology and Behavioral Health. With Over fifteen locations, three pharmacies, and four surgical centers, Advanced Pain Care works hard to relieve the suffering of thousands of patients in pain. Our pain specialists diagnose the cause of pain through various tests. Visit us today to find lasting relief from chronic pain.