I have been going to this pain management for quite some time now. On April 2nd I went in for my…read morenormal appointment and I didn't go back May29th due to someone in the office couldn't get the paperwork right concerning my knee injection. So on May 29th, I went to my appointment at 8:30, my doctor Rebecca Mitchell (IPA) accused me of doing meth. I was blown away because I know I don't do drugs. Rebecca Mitchell was sitting there looking spaced out like she didn't believe me. I left the office went home to settle my nerves. I called up there to file a complaint, but Shay claimed they didn't have anyone like that in the office, but like I told Shay everyone has a boss. So she put me on hold to speak with Supervisor Latrina (if that is how to spell her name). I explain to the supervisor the issue and she claimed she would look into it on Thursday 29th, and call back on Friday or Monday. Today is June 1st, I didn't from her all day. I decided to call at 3:45pm to see if Latrina was available, but Lisa answered the phone stating that Latrina(supervisor) would call me back before they closed today. It is 5:50pm and the office has closed. Let me, say this on the 29th, I went to AnyLab Test and paid out of pocket for a 10-panel drug test, and on June 1st all my test came back negative. This IPA is not to be trusted at all. Be careful when you are dealing with them. I don't know what the motive was behind it, but I don't use drugs. I asked to be retested which Rebecca Mitchell said she could not retest me.

Just bad customer service. Not with the front desk, but with the practitioners. This is the 3rd…read moretime, where I've waited for over an hour long just to be seen. Assuming that this appointment could have been performed over the phone. My time is valuable to me.

Love this office. It's clean and the staff are super friendly. I love that they listen like…read morereally listen. I've been going to this location for the last two years. I never feel like when I say something it's not being heard. I love the recent office expansion. They are super accommodating when I have other appt come up. Genuinely love this office. Shout out to Dr. Justin.

I have been treated here yearly for the last two years, prior to that before I left to New York…read morethree years ago I was treated with Dr. Bradly. I get injections in my back and recently had ablation done. while the procedures are uncomfortable, they have done miracles for my daily life, and I am able to move freely. I sincerely appreciate my doctor. He is amazing.

If you like paying for pain relief and get NO results then this is the place. I called to get…read moresteroid injection in my back again from these people and they said they won't do it Sense it didn't work before. Hmm know they did it once and then a month after that they said let's do it again. Well it didn't work. Go to a spin doctor and he want them to do it in L5 & S1 only, and they said the won't do it. But they didn't mind sucking another $500.00 the second time knowing it wouldn't work. My opinion is go elsewhere, take it for what it's worth.

This is a great family dentist! They're very professional, attentive & caring…read more They communicated with me even before the appointment.I had an appointment set up & throughout the 2 weeks waiting, they called everyday they had an opening to ask if I wanted to move my appointment. The doctors & the hygienist are very nice, friendly & did their job with ease! Overall my experience here has been great & im making this my family dentist!

They really don't listen to their customers. They've been told 1000 times that I don't have any…read moremoney but yet they still bill me for services/ things that were not necessary.

I went for a new patient visit and everyone was sooo nice and helpful!!! Everything was explained…read moreextremely well!! I officially have a new Texas dental office

Unfortunately I had an awful experience today. The only reason I am giving 2 stars is because of…read morethe front desk ladies and the lady who did my X-rays. They were great and so sweet. Today was my first time seeing a different hygienist from my usual Jesenika. This hygienist's name is Jennifer Townzen. If she walks into your room to do your cleaning, I highly recommend asking for a different person or ask to reschedule. My appointment was at 10:00. I arrived at 10:02 due to traffic on Fort Hood street. I was not seen by Jennifer until 10:45. I see the dentist every 6 months and I floss and brush my teeth every single day, without fail. I also purchased an electric tooth brush as recommended by Jesenika. Jennifer informed me she has been on leave for a while and today is her first day back. No problem, she needs a little patience getting back into the swing of things, I get that. She didn't remember her password to log into the system so she had another person log in. Jennifer then seemed so unsure of what she was doing, I was almost concerned she didn't actually work there. She changed her gloves and put germ-x on 3 times before even touching me, which yes, thank you for being aware of germs, but it honestly felt like she was stalling because she was nervous and didn't remember what to do. Then when the cleaning started: again, I floss and brush my teeth every day and who knows, maybe I'm not doing it properly, but I have never been in that much pain having my teeth cleaned. Even when I was a kid and never flossed, I didn't experience this amount of pain. She continuously poked my gums to the point my fingers went numb from gripping the seat so hard. My mouth was filled with blood and I can still taste the blood in my mouth hours later. My bib had blood on it and there was so much water dripping down my cheeks into my hair, to which she joked, "bet you didn't know you were coming to the dentist to take a shower." She would also pause the cleaning to talk to me about random things like her daughter, her husband, and about how she "talks to her Lord and Savior Jesus Christ" and how she doesn't remember mosquitos being on Noah's Ark. At first I was giving her the "uh-huh's" while she talked, but then I just completely stopped responding. She noticed I kept wincing in pain and said, "sorry, your gums are just so inflamed. How often do you floss?" And I told her "I do it everyday so I'm very surprised I'm having so much pain and blood right now" and she said "well I'm not saying you're terrible, because you're not, but maybe change the way you floss and start doing it multiple times a day." I was with her for an entire hour. My hands are still shaking from gripping the chair so hard in pain. Then Dr. Bell comes in. I've never seen him before, but I hope I do not see him again. He came in and looked at my x-rays and said, "your teeth are perfect. This is going to be boring." And then he spent 45 seconds looking at my teeth and said, "you have one pocket, but other than that, your teeth are very healthy and strong. So just make sure you floss and all that other stuff I'm supposed to tell you to do." He did not count how many millimeters my gums are to check for gingivitis and he did not say anything about my gums being inflamed like the hygienist said. It was just an awful experience. I requested the front desk ladies to put in my chart that I never have Jennifer again. I went ahead and scheduled another 6-month cleaning but I hope I can find a new dentist office before then. I hope the room I was in has cameras with audio recording because I'm not exaggerating this story at all.

Fantastic Care. Fast and efficient Ive been seen a few…read moretimes at this location and their very friendly. Used the lab several times, and they're also very friendly. It makes my transition from old address to New Clinic much easier.

Staff is friendly. My problem is getting in to see your Dr. depending on your appointment it can…read moretake up to 3-6 months .and I really only see my primary care Dr 1 a year

Attentive care. Entire medical staff professional and listens. Got care in appropriate amount of…read moretime.

All I can say is wow! I was referred here for a colonoscopy and the care I received was first rate…read more From the time you walk in the door, it's very aesthetically pleasing, and you are greeted immediately by a friendly greeter. Check in was quick and easy and the entire experience was seamless. The nursing staff is excellent and shout out to my anesthesiologist who made sure that I didn'tfeel a thing.

One of the best pediatric dentists in killeen! I will never take my children anywhere else. After…read moremy son's filling fell out he was in pain and his tooth/gum was bleeding. I called Dr. Brandt's office at 8AM this morning and they had him in the exam room by 9:45am. After they examined him, they promptly came up with a treatment plan, and managed to work him in by 11:15. We were able to get everything done on the same day, as a walk-in! The staff was extremely polite and very helpful, they answered all of my questions, and even called this afternoon to check on him and make sure he was doing alright. Aside from the wonderful staff, the atmosphere is amazing and 100% child friendly. They really helped to make what was sure to be a disastrous day not so bad.

I brought my daughter here for a checkup and they told me she had 2 cavities. They needed to do a…read morecrown on one and would like to do a crown on the other but it wasn't necessary. I decided if we didn't need a crown, we will just get a filling. I brought her in for her appointment to do the crown and filling and they did back x-rays while she was under anesthesia because she wouldn't allow them to do them before. She had an additional 4 cavities between her teeth that the x-rays revealed. They were small cavities easily fixable with fillings but they highly recommended crowns because of the amount of cavities she had and she is prone to them. I went ahead and agreed to that against my better judgement and not having but 2 minutes to think about it. Now she has 5 capped teeth that are all silver and her gums are really red and bleeding in those areas. I regret agreeing to the crowns. I know this was my choice but everything I've read about this suggests doing crowns on teeth that are not fixable with a filling or are broken or decayed. Her teeth are not like that all. I'm so upset and disappointed in this children's dentist office that she has this much metal in her mouth and they put it in her when it wasn't necessary to do so. Parents, do your research before making any decision like this that your child will have to live with for a good part of their life!!! I wish I had!! To top it off, we left her iPad there on accident because I was so stressed and no one turned it in so someone must of stolen it. How sad!!

Professional group. Fast and great support staff. Easy to…read moremake and change appointments.

Truly terrible hospital. My brother was having frontal lobe seizures and they said there was…read morenothing that could be done and to follow up with a neurologist. Next day took him to Baylor and he was admitted to the icu for a week. Came here today for chest pain as I have history of a dilated aorta, which my doctor advised me to go to the nearest hospital. I sat in the waiting room for hours and hours for them to tell me I need to see a cardiologist that my aorta is dilated. This place is terrible I don't even know how they have 1.7 stars - I wouldn't come back unless I was dead.