I called Advanced Power LLC based upon the Generac Website's references for their premier dealers in my area. I called with an issue where my generator would not start. At the time the person I spoke with said that he wanted to do a full service on the generator which I mentioned that I did not need considering that it was recently done; I just wanted it to be repaired so that it would run again. He said that the service fee would not be as high since they wouldn't be performing the normal tasks rather it would be less. The two technicians that came out immediately identified the issue as the battery, they did a good job communicating the issue and changed out the battery and closed up the generator. I mentioned to both techs that I wanted them to quote me on a new generator as the older Generacs' were prone to not providing power clean enough to not cause issues for modern electronics which they replied that the would get someone to call me. That call never happened.
Issue: When I received a bill it was at the higher full service rate. I called and received a return call from another person who said that I should have had the entire service because they were going to charge me the full amount anyway. And then further blamed the company prior to them for not having identified the battery as an issue when they were here back in November 2015 (which hadn't yet failed and was working fine) for not having replaced the battery every four years regardless of if it was good or bad.
My advice is to get a binding estimate in writing from them as to avoid what happened to me in this situation. I will not do business with them again nor recommend them to anyone due to the issue that occurred above. Further I will be purchasing a new generator from another Generac recommended dealer. Lastly I will be registering a complaint directly with Generac and with the BBB. read more