This has to be the worst customer service I've ever received in a medical facility. If you want to…read morebe able to contact your doctor's office or get updates on the things that are supposed to be getting done for you this is absolutely not the place to go. They will not answer their phone ever or call you back if you leave a voicemail. When you call them and they do not answer (which is every time) they'll send you an automated text saying that you can text them at that number, if you do, they will also not respond to that either. Or if they do manage to send a text back it'll be a new person every time, they'll ask your name and date of birth and then stop responding so you can start that whole process another time again. I went in a month ago for an ankle appointment. I got an MRI referral and a prescription and they had not sent out either two weeks later. I finally went in in person to ask them to do it, they never sent the MRI referral even though he said he did when I was there and the prescription they sent out wasn't even anything close to what the doctor and I discussed in my appointment. I talked to another person another week later and they said they sent out the MRI referral at that time again, still have not. So all around terrible experience. It's been 4 weeks now and I've still not gotten either from them. The only way to get anything from this place is to physically walk in and ask them to do what you need done in person, even then it's questionable.

The place was very busy, I recommend them very highly. The customer service was great, they are…read morevery helpful, friendly and knowledgeable explaining everything to me, making sure I understood every procedure.

I visited The Bone Store on Caldwell in Visalia CA on 2/23/2026 to purchase a compression sleeve…read morefor an injured wrist. When I arrived there were three customers in the store and one sales associate, Hector (Ceja), in attendance. Hector was helping a customer (couple) with compression stockings but acknowledged me, asked if I needed help and directed me to the right section. Then he went to help another customer who was inquiring about beds and complaining about prices. Hector was patient in trying to explain about the products and service available, the whole while the customer was online checking Amazon and complaining. Why that person didn't just leave and buy online, I have no clue. The store was well stocked and clean. I found the prices reasonable for the products and quality very good to high for the items I was interested in. Hector was courteous and efficient in checking me out despite seeming a bit distressed about the complaining customer's loud diatribe. He told me about a sale that would be starting up and gave me business cards. My brother-in-law wears compression stockings so I gave the information to my sister. They have shopped Amazon for compression stockings but find that they stretch out and deteriorate fairly quickly thus requiring repurchase. I suggested they check out the products at The Bone Store. I also did online research BEFORE going into the store and what I found was cheaper, but also of inferior quality. Ultimately, 'cheaper' often means repeated purchases costing more over time. I would recommend to any one looking for medical grade equipment to do thorough research, including an in-store visit to determine needs and economy. I will be returning to the store to consider other options for the injury I have. I do recommend The Bone Store on Caldwell in Visalia CA.

I went into this store a couple of weeks ago looking for an electric scooter for my grandfather, on…read morebehalf of my grandmother. The sales associate Hector was so helpful and friendly! He showed me different models and helped me choose the perfect one for my grandfather's needs. Very attentive and professional. The store was also clean and organized. Would definitely recommend this store!

If you miss the days when doctor's listened, had compassion and had that bed side manner that made…read moreyou feel actually cared for by your doctor. Then this is the doctor for you. The staff is equally as kind. I have seen plenty of doctors that don't seem like they care too much, are cold and don't really listen and apply their knowledge with compassion AND practicality. I can't tell you how wonderful it is to find a doctor like this. I think you too would find this doctor to be competent, thorough and very compassionate. Again, great staff who put you at ease and smile easily. Its awesome to find doctor's offices like this still exist!

From the owner: Foot and ankle pain.read more

I think that the podiatrist and staff are excellent, but their office is quite some distance from…read moremy residence and i no longer drive. I thought that this practice has a new owner and is now called Stockdale Podiatry Group. Hmm Also, I received an automated call from their office to remind me of an upcoming appointment. The message also mentioned that after March (?) there would be a $35.00 charge for appointments cancelled within 24 hours of the appointment time. I am 75 and in poor health, so chances are sooner or later i would be hit with the penalty. Anyway, i cancelled the appointment and will find a new podiatrist. Penalties for being unable to keep an appointment are unfair, especially in this office where wait time often exceeds a half hour. Where's MY thirty five bucks?

I felt the staff as a whole were kind and attentive. I was seen on time, the office was clean and…read moreprofessional. Dr. Grant was warm, welcoming and professional asking repeatedly if I was comfortable during the procedure. I would give 5 stars but when my Insurance had been contacted and I was told orthotics would be covered 90% I asked if there was a ball park figure as to what my out of pocket might be. I could get no answer what so ever and this was slightly frustrating when you like to be prepared for upcoming bills. All in all small in the overall wonderful impression and care in this office.

An excellent foot speciality office. Extremely friendly staff…read more Very good and well trained Dr. I don't believe that you could find any better podiatrist in the Visalia area. They also have adequate parking and hours of service. Certainly a 5 star operation

After many years in senior care, I can honestly say this foot care group has been one of the most…read moreunprofessional organization I've encountered. Their sense of entitlement, constant demands, poor communication, and lack of professionalism have made working with them unnecessarily difficult. Rather than fostering collaboration and respect, they often create frustration and disruption. It has been a disappointing experience and falls far short of the level of professionalism we expected from those serving our senior community. i would not recommend this foot group at all. Stay clear away!

Best doctor appointment EVER. Support staff rocks! I didn't have to wait. Dr. Donnie came to get…read moreme personally, leading us to an exam room. Dr. Donnie is kind, compassionate & a great listener. Dr. Donnie immediately understood my problem and explained it in simple terms. My foot/ankle casting was done then & there, under 10 minutes. Dr. Donnie is easy to talk with & very informative. He invites questions at any point. Dr. Donnie has a warm, friendly smile to go with his soft, twinkling eyes. Dr. Donnie is charming & gives off "warm fuzzy" vibes of the best kind. When other professionals point-blank told me "we can't help you", I was brought to tears with, "Let's try this, we'll do our best to help you." I'm in good hands with a doctor I trust. BTW, Dr. Donnie has prosthetic legs & gets around better than many able-bodied people. Sometimes that glimmer of hope is the only thing a patient needs to keep on keeping on without feeling the useless blues. I get my brace in 2-3 weeks. I'll update the progress I expect. "Jesus, thank you for the Geiger Prosthetics and Orthotics family with awesome staff. Thank you to Dr. Donnie & all staff." This is how all medical offices should operate. 100% patient focused.

I am very happy with the outcome of my surgery , so far I still have 5 weeks of recovery to go and…read morethe staff are awesome.

Dr. Mayo and his staff are awesome ! Yes the wait is long but they're worth it. Very friendly and…read morecourteous and solved my foot problems. Thank you Dr. Mayo and all staff!

This place is great and friendly. I showed up just before closing and did not feel rushed in any…read moreway. They answered all my questions and concerns and gave me their best option on a quality shoes.

Unfortunately these are stock insoles, which the sales staff attempts to find a near fit. However,…read morestaff are not medical techs, and their insoles might not address the real needs of certain feet. Yet, they will pressure to sell and their items are non-refundable. In hindsight, I should have not allowed myself to be pressured to buy when the insoles did not fully feel suitable. They might be helpful for some people with minor arch problems, however my feet needed more and in my experience, staff is not adequately trained or interested in providing further suggestions other than sell their products. They were polite, and seemed to be trained to a certain extent, but more to sell a product and not to provide medically needed insoles. It's a good thing I didn't purchase the "lifetime" insoles they were pushing at first. These insoles they try to sell as a package making it sound that's the best or the only way to go, selling at around $1800 a set, but that is revealed toward the end of the sales presentation. Insistently, the salesperson sold me on some 6-month insoles after I was not convinced on their "lifetime" package. Past a few weeks, I realized they didn't help my foot pain and swelling issues -which were not plantar fasciitis! So I researched other resources for my foot pain and found that I could go to a podiatrist without a referral. So if you're in a similar foot/hip situation, I'd suggest to consider attending yourself with a specialist. Unfortunately, family doctors I have visited never suggested I go see a podiatrist, therefore I didn't have that in mind initially. I've had custom insoles from a local podiatrist for two weeks so far and already my pain and inflammation are near to nothing. The podiatrist found issues with bone structure that I wasn't aware of, and visiting the Good Feet Store with the imprints they take and all they wouldn't be able to or willing to let go of their sale opportunity. Buyer Beware!

The attendant was very friendly and helpful . The establishment was very clean and well organized!!read more

Mary was amazing and the services she provides are too! I called to set up a one on one…read moreconsultation for breast prosthetics following my bilateral mastectomy per my drs recommendation. I got in the next day and was so nervous because I didn't know what to expect but Mary made it a pleasant experience. I went away feeling somewhat more "normal" than I had felt going in. I was fitted and had a mini therapy session lol! I hadn't spoke with anyone yet that had also been through what I have and seeing there is a light at the end of all this through Mary helped me tremendously! I'll be returning for a hair piece next and can't wait!